Joan Pettigrew, from OLLI at Clemson University, asks:
1. Approximately how many members does your Osher Lifelong Learning Institute serve?
2. Do you use your host institution’s student systems or your own registration software to process member registration and class enrollment?
3. Can more than one staff member enter data into your system at the same time?
4. Can the public complete and submit membership forms online?
5. Can members complete and submit registration forms online?
6. If a form is completed online:
* Is it automatically “imported” into the database system?
* Are automated responses generated?
7. Can members make online credit card payments?
* If so, do you contract with an outside processor? Who?
* If no: how do you process them.
8. Do you use your system for tracking membership/registration payments and refunds?
9. Do you issue photo IDs to members? Do you reissue them with annual membership payments? Do you store the photos in your information system?
10. Is your system a commercial software package? If yes:
* Please identify the package and a website link.
* How easy is it for your staff to modify the package to meet your needs?
11. If you do not have a commercial system, but have developed your own:
* What database software do you use?
* What other developer tools do you use?(software programs that help generate a web page without having to know the computer language)
12. Do you have an information technology person on staff?
13. Do you receive information technology support from your host institution?
14. Do you have an outside contract for support of your system?
15. Is there a person we might contact for additional information?