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Member orientation and nurturing

Posted on April 2nd, 2012 by Anne Cardale, OLLI National Resource Center

Jeannette M. Toohey, OLLI at University of North Florida, Asks OLLI:

How does your OLLI orient and nurture its members?

2 Responses to “Member orientation and nurturing”


  1. We send a welcome packet to every new member. It includes a member handbook, name badge, lanyard, and a welcome form the diretcor. New members are specailly welcomed in the first class. We also publish a photo member directory to help members connect. We tried holding orientation meetings and no one came. Wish we could do more (e.g., calling members whose membership lapses) but that is what we can do with available resources.


  2. in addition to Cathy’s comments which are largely true for us as well (although we’d like to add the photo directory), our Membership Team members call each new member to welcome them and this has had a really positive effect on how new members feel welcome. We plan to add calls to non-renewing members. We too have orientation sessions that are not well attended but we will continue to have them, and we encourage current as well as new members to attend since many members are not fully using all of their member benefits. Each semester we invite members to a breakfast and a dinner at our dhall; they pay their meal fee and we reserve a special room to gather; folks love to meet other Osher members and they discover that the dhall is a great deal with great food. Annually we hold a new and prospective member mixer with appetizers, beer, wine, etc at which we also honor our volunteers; this party has become THE event for our members and their friends and we get many new members from this.

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