Technical Support - USM HelpDesk
Contact the USM Help Desk for all technical support questions about Blackboard, Elluminate, Gmail and GoogleDocs:
The University of Southern Maine Library provides a full range of library services to students taking online classes. Your research needs can be met through our electronic databases and online resources. We also offer email and chat reference assistance to help get you started on your research. Interlibrary Loan will provide you with desktop delivery to anything we do not have access to electronically in a matter of a day or two.
You will need
Your student id (for more information, please see The USM Card Office. Be certain to identify yourself as an online distance learner.)
An ILLiad account (for interlibrary loan).
For more complete information and to access major library research links, see the Distance Learning Library Services. Or contact Casandra Fitzherbert, Head of Access Services, (207) 780-4279, Casandra@usm.maine.edu
Advising-Student Success Centers
An advisor can be found at any one of the three Student Success Centers.
119 Payson Smith Hall
119 Bailey Hall
119 Lewiston-Auburn College
Need more information about advising at USM? E-mail:
Also make sure you check out USM's Advising Network where you will find an advising time line, learning modules, as well as links and forms most often used by students and academic advisors. Students and academic advisors have access to their own PASSPORT: Promoting Advising for Student Success Portal which contains information, resources and advice to help each develop into a successful advising partnership.
Tutoring and Research Assistance
USM students receive tutoring services in Math, Writing, English for Speakers of Other Languages (ESOL), Anatomy & Physiology, and Technology Support. Our tutors are trained to assist students with improving their comprehension and skills in these subject areas. Students can take the opportunity to better understand math concepts, improve the quality of their writing, learn how to use a variety of software programs, and learn to become more effective and efficient learners. Whether on the Portland, Gorham, or Lewiston-Auburn campus, students can schedule a face-to-face or online tutoring appointment by visiting http://usm.askonline.net/
(PLEASE NOTE: students visiting this site for the first time will need to activate their AskOnline account, which will only take a few moments.) Students can also access two other services via AskOnline. The first is research assistance, provided by the Reference Librarians at USM Libraries. By scheduling an appointment with a Reference Librarian, students can receive assistance with the navigation of online databases, and secure peer-reviewed sources for research projects. The second additional service is the Ask Queue: students can submit questions via AskOnline for a tutor or Reference Librarian to answer, and can attach a document to the Ask Queue submission for review.
Portland and Gorham Campuses
- The Learning Commons on the Portland Campus is located on the second floor of Glickman Library. The Learning Commons on the Gorham Campus is located on the first floor of the Gorham Library in Bailey Hall. Both locations provide students with access to tutoring services, research assistance, group study rooms, and a variety of other learning spaces. In addition to self-scheduling through the AskOnline website, appointments for Portland and Gorham can also be scheduled by calling 780-4228. To reserve group study space, access research assistance, view hours of operation, or connect with learning assistance through Learning Commons, visit www.usm.maine.edu/learningcommons Additional math support is offered on a walk-in basis through the Math Department, located in 301 Payson Smith Hall.
- Students can receive both math and writing assistance through the Writing Center, located in Suite 187 at Lewiston-Auburn College. In addition to self-scheduling through the AskOnline website, appointments can be scheduled by calling 753-6513, or emailing email@example.com Student computer consultants are available for assistance with computer applications, and are located in the Information Commons in the Lewiston-Auburn College Library. To learn more about these services, please visit http://usm.maine.edu/writingcenter
If you need counseling services, the Counseling Center offers free and confidential support for students. They help students with a wide range of concerns-depression, anxiety, academic struggles, relationships, planning for the future, grief, concern about a friend, family issues, loneliness, concerns about drinking or drug use, concerns about eating, or maybe just making the most of your USM experience.
To make an appointment call
- Portland and Gorham: 780-4050
- Lewiston/Auburn: 780-4050
- Portland or Gorham: 207-780-5250
- Lewiston: 207-753-6597
Questions about your student bill or payment plan? Contact our Student Accounts office for more information.
Even for online students, getting your USM ID card is an important step. Select the above link for more information. If you are a fully online student, be sure to tell the card office when you call.
Select the above link to ensure you have all the necessary materials for your online class.
- Portland: 207-780-4070
- Gorham: 207-780-5476
- Lewiston: 207-753-6520
Students With Disabilities
The Office of Support for Students with Disabilities works together with students, faculty, staff, and community to support the educational goals of students with disabilities. This is done by:
- Certifying and coordinating reasonable and effective accommodations to provide access for persons with disabilities
- Minimizing physical and attitudinal barriers
- Building relationships and resources within the University and larger community.
Ultimately, we envision a University community that values the contributions of all members regardless of disability and provides the opportunity for them to realize their greatest potential.
In all its activities, OSSD seeks to balance the rights and responsibilities for both the student and the University within a philosophical framework that stresses student independence and self-reliance.
The Commuter Services Office strives to serve as a communication link and resource to University of Southern Maine commuter students. Students who do not live in university housing are considered to be off-campus and/or commuting students. Addressing students unique needs as members of the university community; providing vital programs and services; and encouraging our students to become active members of the USM community is key to fostering a successful college experience.
The Office of Prior Learning Assessment (PLA) at USM believes students should be rewarded for knowledge achieved outside the traditional classroom if it fulfills the academic criteria set forth by USM faculty. PLA has developed systematic ways to assess the wealth of college-level learning that you, as an adult or advanced student, bring to the university. We invite you to convert your prior college-level knowledge to possible college credit.
Visit the PLA website to find out about the various opportunities to get credit for your experience.
This comprehensive website outlines information important to all online and blended students including:
- a list of online and blended courses each semester
- online and blended degree program information
- technology tutorials
- online student services
- and more!
Other Important Information
- Academic Calendar
- USM Alert - Register now to receive emergency texts and email messages from USM's Emergency Warning System (including snow cancellations).
- Faculty/Staff Directory - Use our faculty and staff online directory to contact someone on campus. Click on the "Find Faculty/Staff" search box at the top of the page.
- Parking on Campus
Still have questions?
Contact USM's Coodinator of Online Student Services, Amy Gieseke, at207-780-5921 or at firstname.lastname@example.org.