Frequently Asked Questions
- What should I do if I am having trouble setting up my e-mail account?
- What if I am having trouble with the website and can’t register online for my Orientation?
- Where do I submit my immunization records?
- Why do I have to take the math placement exams?
- Can other family members attend?
- Where can I find a map of the campuses?
- Can I take a tour of the campuses?
- What if I can’t attend any of the Orientation programs?
- How do I sign up for classes?
- What exactly will take place at Orientation?
- How do I find out who my advisor is?
- If I want to take classes just in Portland, do I still need to attend Orientation in Gorham?
- What is the Overnight Program?
- What should I bring to an overnight Orientation?
- How do I learn about my student account?
- Where do I get my campus ID card?
- How do I get a parking hang tag?
- Where am I going to live?
- Where do I buy my textbooks?
- What does it mean to be in the GO program?
- Who can answer my VA questions?
- What if I have other questions not answered here?
- How do I get to my classes when I have them on both campuses?
- Is there an ATM on campus?
- Where do I go if I'm sick, and can I get health insurance?
- Where can I grab a quick bite to eat?
- What if I'm concerned about walking on campus at night?
- I have work-study funds. Where can I work?
- Where can I find a job while I'm going to school?
- How do I get involved in campus activities?
The University e-mail account is set up by the computer lab and if you are having trouble you can contact the Help Desk at (207)780-4029. They will be able to walk you through how to set up your e-mail. It is important that this gets done because we will be sending important information about the program through the student's University e-mail account.
Contact the Orientation office at (207) 780-4604. If no one answers, please leave a message and someone will get back to you as soon as possible.
Send or fax proof of immunizations at least 10 days before the orientation date to the Shared Processing Center; PO Box 412; Bangor, ME 04402-0412 or fax it to (207) 561-3430.
You can find more information about the immunization requirements at University Health and Counseling Services.
It is common for incoming freshman and transfer students to take a math placement exam and is based upon SAT or ACT scores. Students who score a 550 or below on their SATs or 22 or below on the ACT for math must take the math proficiency test. To register for a placement test you can contact Academic Assessment at 780-4383.
Family members (2 maximum) are encouraged to participate in our Family Members Program. This program introduces family members to the new lives of the students. Some topics that will be discussed include academics, financial aid, college student and family transitions, and student life at USM. This program also gives family members the opportunity to ask questions, address any concerns they may have, and speak with faculty and staff. Learn more about the Family Members Program.
Where can I find a map of the campuses?
Check here for directions and maps to the campus.
There will be tours of the campus given during check in at Orientation. You can, however, take a tour another day by contacting the Office of Undergraduate Admissions. Register for a tour.
If you are unable to attend any of the programs due to extenuating circumstances you will need to contact the Orientation office at (207) 780-4604 to make other arrangements.
During Orientation, you will be able to meet with an advisor from your major to choose and register for your courses.
Orientation is a time when student and family members will learn more about the University. Students will participate in sessions about how to register for classes, find out information about core requirements, campus life, and financial responsibility while parents will learn how they can help support their student with their first year of college. Students will be able to meet with an advisor from their major, register for their fall course, get a parking sticker if needed, text books, and their student ID cards.
After Orientation each department will assign advisors to newly admitted students. Depending on your major and the number of credit hours you have earned (under 54), you will be assigned a professional advisor and/or faculty mentor. You will be able to see your assigned advisor(s) on your Student Center page in MaineStreet. To learn more about our advising model, you can visit the Advising Center.
Having Orientation in Gorham does not affect signing up for classes in Portland. Students are able to register for classes on any campus regardless of where they have their Orientation. It is however, good and important to see both campuses because it is not a guarantee that all classes will be on one campus during your time here at USM.
The Overnight Program gives students the chance to spend the night in the dorms to have a feel for the "dorm life" that they soon will be living. It is open to students who may be planning on living off campus as well in order for them to learn about the Gorham campus and the residential community. There will be extra activities along with training with how to making your Wish list in MaineStreet during the evening.
- Pillow & sleeping bag/sheets
- Alarm clock (though we'll make sure you're awake)
- Fan (depending on temperature)
- Shower shoes (flip-flops)
- Comfortable clothes and shoes for outdoor activities
You will learn about your student account during Orientation. You can also check the following sites for more information.
Student Account Offices
107 Bailey Hall, Gorham campus
118 Payson Smith Hall, Portland campus
Call 780-5200 for more information.
Financial Aid Offices
101 Bailey Hall, Gorham campus
122 Payson Smith, Portland campus
Call 780-5250 for more information.
During check-in for Orientation, you will have an opportunity to have your picture taken for your USM ID card and you can pick them up later in the day. The card provides an array of services, such as printing, acts as a key to your dorm, entrance to the gymnasiums, holds Husky Bucks for your meal plan along with discounts at local businesses.
You can pick up your ID card any time after you have signed up for classes at one of the Campus Card Offices. Just stop in to either 4 Payson Smith, Portland campus; Upton Hall Basement, Gorham campus; or Student Success in Lewiston/Auburn with a photo identification or passport. Fill out a form, get your picture taken and you’ll have your Card within a few minutes.
After you register for classes during Orientation, you can bring your car registration with you when you go to Campus Card services for your ID. You can conveniently get your parking hang tag in the same office.
If you come another day besides your Orientation, bring a copy of your student bill or schedule, your USM student ID card, and your car registration to the Parking Garage office located in the Portland parking garage (780-4718). Learn more about Parking and Transportation.
If you wish to live on campus in the Gorham residence halls contact Residential Life, 100 Upton Hall, Gorham (780-5240). If you are looking for off-campus housing, there are listings at both Residential Life in Gorham and the Division of Student and University Life in Portland (780-4035). A representative from Residential Life will be at Orientation to answer any questions you may have.
To buy books for classes in Portland bring a copy of your schedule to the campus bookstore in the Woodbury Campus Center (207-780-4070). To buy books for classes in Gorham bring a copy of your schedule to the bookstore in the Brooks Student Center (207-780-5476). Learn more about the USM Bookstores.
GO is an academic program for growth and academic opportunity. GO’s focus is academic success and support for all its participants. Students accepted to GO will have a personalized Academic Support Plan. GO offers several key elements to help students succeed. These include a developmental approach to advising, courses to strengthen academic performance, and carefully selected course schedules.
There will be a meeting for veterans at the end of the day to help answer any of your questions. You can also contact the veterans certifying official for answers to your VA questions. Learn more about Veteran Services.
During Orientation you will be paired with a student Orientation Leader. They will be able to help you with any questions you have during the day. Please feel free to ask!
USM offers a free shuttle bus between campuses. The bus stops at Bailey Hall in Gorham and at the Woodbury Campus Center in Portland, plus a few stops at the Maine Mall. See the complete bus schedule or call the USM Police Department at 780-5211 for more information.
For convenient banking, automated teller machines are located inside the Woodbury Campus Center and the Brooks Student Center. The University Credit Union (UCU) has a branch office located on the lower level of the Brooks Student Center. Banks and ATMs are also within walking distance from both the Portland and Gorham campuses.
All students who take 6 or more credits at USM are eligible for unlimited free wellness health visits at the Gorham Health Clinic, located in Upton Hall on the Gorham campus (780-5411). The USM shuttle is available to transport students from the Portland campus to the Gorham clinic during the academic year. Students registered for 6 or more credit hours are entitled to various services; optional health insurance is also available. For students attending less than half time additional plans are available.
Eat-in cafeterias are located on the Portland campus in the Woodbury Campus Center and in Gorham at the Brooks Student Center. Vending machines are located throughout the campuses and snack bars can be found in Luther Bonney Hall and the Law Building in Portland; and Bailey Hall and the lower level of the Brooks Student Center in Gorham. Contact Dining Services at 780-4039 if you would like to learn more about meal plan options.
Emergency call boxes can be found in the parking lots and campus courtyards. The USM Police Department will also escort students across campus or to the parking lots. (780-5211) Dial 911 or 5000 in case of an emergency.
Many departments and offices on campus have positions for work-study students. USM uses an eRecruiting system to post all of our student jobs. The Community Engagement and Career Services Office can assist you in accessing the job search site.
USM offers a variety of clubs, organizations and interest groups. If you are interested in joining or starting a student organization, contact the Board of Student Organizations (BSO) (228-8502), Residential Life (780-5240), or the Office of Student Life (780-4090).