Telecommunications
SPEECH
RECOGNITION
On-campus and trying to reach a resident student,
faculty/staff member or department? Just
on any on-campus phone and speak the person's name or say "departments" to be directed to a department listing . It's that simple!
The application is easy to use. Here are some hints to maximize your success:
- Speak naturally and avoid using extra words such as "please,"
"may I speak to," etc. After the prompt, just say the name of the
person you want to speak with.
- Speak at your normal volume. The technology is less effective when
speaking at a high volume.
- Because of background noise and the limitations of the technology, avoid
using speakerphones. Likewise, cell phones are supported but may sometimes
pose challenges.
- This voice application emulates the conversation you might have with
an operator. Therefore, if the system does not quite understand what you've
asked for on the first try, it may ask some additional questions such as
"repeat the first name," or "spell the last name."
- If you are asked to spell a name, spell it naturally. Do not qualify
the letters such as "B-as in boy." Don't worry if you misspell the
name. If the system cannot determine the name you are looking for, you will
be routed to the campus operator automatically.
Should you have any questions
please contact the
Telecommunications Department at
(207) 780-4054/4000, fax (207) 780-4933 a or e-mail us at
telecom@usm.maine.edu
* This system works at all three main USM sites: Portland,
Gorham and Lewiston. However, at this time, due to limited point-to-point
carrier provided connections, we are unable to offer this application when
dialing Muskie's 400 Congress Street location. Callers
who ask for people at this site will be routed to the campus operator.
Conversely, callers dialing outbound from 400 Congress Street
may still use this application to call people located on the main campuses by
dialing 88.
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