USM Bookstore

Order Textbooks Frequently Asked Questions

All textbook sales will be made online and fulfilled by eCampus.

WHY ORDER THROUGH THE eCAMPUS VIRTUAL BOOKSTORE?
•eCampus is your school’s official bookstore and by ordering through the Virtual Bookstore, we guarantee you will receive the correct items for your courses. We also have a dedicated customer service department to answer any questions you have. Finally, we monitor all orders daily to ensure you receive books as quickly as possible and before the start of class.

WHY ARE THERE NO TEXTBOOKS LISTED FOR MY CLASS?
•If you do not see a textbook listed for a particular class, this could be because either there is no text required for the course or the instructor has not yet made a textbook decision. You will need to check back to see if a book has been added.

WILL TEXTBOOK PRICES CHANGE?
•The Virtual Bookstore’s goal is to offer students the most competitive price for their textbook purchases. With our competitive pricing model, textbook prices are subject to change based on market prices and inventory conditions.

WHAT ARE MARKETPLACE BOOKS?
•Marketplace books are items listed and shipped by individual sellers, such as other students and parents. These sellers must confirm your order within 3 business days. Each marketplace book has its own condition description and shipping cost associated, so please be sure to read the item’s description before ordering. Not all marketplace items are available for expedited shipping and these items will arrive separately from the rest of your order.

WHEN WILL MY BOOKS BE SHIPPED?
•Books are shipped based on availability. The availability of each book will be indicated under the condition of each item. If a book is in stock and your order is placed before 11 AM EST, it will ship same day. Any orders placed after 11 AM EST will ship the next business day. If all items are not in stock, your order will ship Complete. This means the order will be held and shipped once the entire order is filled. If the order has not yet been filled and it is within 2 weeks of the course start date, items will ship as they become available and you may receive multiple packages. Your books will be shipped via your selected shipping method and delivered Monday through Friday.

WHERE WILL MY BOOKS BE SHIPPED?
•You may ship your order anywhere you choose. When entering shipping information, you will have the option to check the “Ship to Campus” box to ship directly to your campus, at certain times through the year. You will receive email and text message alerts (if you choose to opt in) when your package is received and ready for pick up.

DO YOU TAKE DEBIT CARDS? WHAT CREDIT CARDS DO YOU TAKE?
•Yes, the virtual bookstore does take debit cards, as long as they have the VISA or MasterCard logo. We also accept Visa, MasterCard, American Express, and Discover credit cards for payment of online purchases. You may also PayPal. For more information, please follow the Help Desk link located at the very bottom of the Anderson University Virtual Bookstore page.
Please note that if shopping at the Bookstore in person, Visa, Mastercard, and Discover are accepted.

HOW DO I ORDER MY BOOKS IF THEY ARE BEING PAID FOR BY AN AGENCY?
•After the agency has contacted USM Student Financial Services funds will be added to your eCampus account.  You will receive an e-mail alerting you once the funds are ready to be used.  These funds can be applied to your purchase on the payment screen after you have added items to your eCampus cart.  Third party billing goes through Cindy Decosta at USM's Student Financial Services.

WHY DO I NEED TO ENTER CREDIT CARD INFORMATION, IF I AM PAYING WITH A BOOK VOUCHER?
•If you are renting any of your textbooks, a credit card is required to keep on file as collateral. In the event your rental book is not returned by the rental return date (indicated at the time of your order) or returned damaged, this credit card will be charged the price of a new copy. The credit card must have an expiration date that is beyond the rental return date to be accepted. If the rental textbooks are returned to us on time and in good condition, this credit card will not be charged.

WHEN DOES MY CREDIT CARD GET CHARGED?
•Your credit card will be authorized and charged upon placing your order. If you are renting books, your card will remain on file in case the rented items are not returned in saleable condition or not returned at all.

WHAT IF I DON’T HAVE A DEBIT/CREDIT CARD; CAN I STILL ORDER?
•If you do not have a debit/credit card to make a payment online, you can mail a check or money order to us along with a printed copy of your order. The check must cover the cost of the order, plus shipping. Your order will be processed once the check or money order has cleared our financial institution. You cannot rent textbooks if you pay with a check or money order.
If you would like to place your order with this method, we will need the following information:
• School with which you are associated
• Classes you are taking
• Names of books, ISBNs, quantity
, and condition (New or Used), Your preferred shipping method
• Your Shipping Address
• A contact email address and phone number
Send the above information along with your payment to:
eCampus
Attn: University of Southern Maine Contract Schools
Division 2
415 Palumbo Drive
Lexington, KY 40509

WHO DO I NEED TO CONTACT WITH QUESTIONS REGARDING ORDERS?
• Please contact the Virtual Bookstore Customer Service department:
Phone: (877) 284-6744
Email: bookstore@ecampus.com

WHERE CAN I FIND MY ORDER INFORMATION, ORDER STATUS, ETC.?
•Select “My Account” at the top-right corner of the University of Southern Maine Virtual Bookstore. After signing in to your account, you can check the status of your order, buyback, or return. If you have any other questions, contact the Virtual Bookstore Customer Service department: (877)-284-6744.

• Please contact the Virtual Bookstore Customer Service department: Phone: (877) 284-6744
Email: bookstore@ecampus.com


HOW DO I SELL MY TEXTBOOKS BACK TO THE UNIVERSITY OF SOUTHERN MAINE VIRTUAL BOOKSTORE?
•Representatives from the Virtual Bookstore will be on site at the end of each semester for you to return rentals and sell your textbooks for cash. You can also sell textbooks online 24/7. Go to the Virtual Bookstore website at usm.ecampus.com.
1. Select the Sell Textbooks button
2. Enter the ISBNs of the books you wish to sell (up to 8 at a time) and select Get Quote
3. You can select whether you want to receive a check, direct deposit, or in-store credit
a. If in-store credit is selected, an additional bonus will be added to the buyback amount. The credit will be available on the payment screen when future orders are placed.
4. Select the textbooks you wish to sell back and choose Sell This Book
5. Enter your login information or continue as a New Customer if this is your first time selling back
6. Select the method of payment you would like to receive
7. Print your free UPS label and stick it on the box in which you will ship your books
a. Be sure you take the books to a UPS location and NOT the post office
8. Wait for your payment!
a. Checks and direct deposit may take up to 4-6 business days
b. In-store credit should be available within 3-5 business days of delivery to our warehouse.  Please note that in-store credit can only be used at the virtual bookstore and not at the physical store.