Conference Services

Conference Registration Services

Registration Services

USM Conference Services will help you manage the complex details of registration - before, during, and after your event.   We have the technology, the customer service, and the expertise to anticipate your needs and help you avoid DIY disasters. We are certified as a One-Stop Shop and can support you from start to finish:


Preparation for the Event

We will help you maximize registration with an online registration system backed by prompt phone customer service. We'll also help you establish systems for data tracking. Here are some of the services we can provide:

  • Create a customized registration system
  • Capture organization membership status, including new members and membership renewal
  • Anticipate your data needs and include all relevant fields on your form
  • Provide an easy-to-use, secure online registration process (MC, Visa, Discover)
  •  Accept P.O. #s and send invoices
  • Support participants with customer service by phone and email
  • Track participant meal preferences, workshops, and special events
  • Register and track sponsors and exhibitors
  • Confirm all registrations by email
  • Produce customized nametags
  • Assemble packets
  • Provide conference reports
    • Workshop rosters
    • Participant lists
    • Payment status
    • Meal counts
    • Attendee special needs

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Support During the Event

The day of the event we'll provide the troubleshooting and registration support so you can focus on the program. We will:

  • Set up a staffed registration station supported with technology
  • Greet participants with name tags and packets
  • Collect balance dues
  • Act as a conference concierge
  • Register walk-ins, including printed nametags
  • Check in exhibitors
  • Confirm meal counts
  • Troubleshoot any emerging issues


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Reporting Following the Event

We'll help you wrap up the event with all the data and participant follow-up you require. Count on us to:

  • Generate reports for debriefing and planning
  • Produce a balance due list
  • Collect outstanding payments
  • Generate final list of attendees for mailing list
  • Distribute and collect email evaluations
  • Send letter of completion for continuing education purposes

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One-Stop Shop Certification

USM Conference Services has been certified by the Association of Collegiate Conference and Events Directors as a One-Stop Shop Internationally. This designation is the industry’s premier resource for defining and identifying conforming campus venues. A certified one-stop shop operation provides the most effective planning atmosphere to successfully stage a collegiate conference or event.

Certification assures all parties that we offer the following:

  • One contact through which a planner may secure all university services.
  • One contract that covers all services the planner will receive from the university.
  • One bill (itemized) for all services provided by the university.

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