Cutler Institute

Violence Prevention Training for Small Business Retail Workforce

Workplace Violence Prevention collage

Population Health & Health Policy staff received a Susan Harwood Training Grant from the Occupational Health and Safety Administration (OSHA) and has developed a free online program to train small business retail workers in preventing and responding to violence in the workplace. Two versions of the training, for employers and employees, are available now at  

The training includes information on the types of violent threats in retail workplaces, including robbery, shoplifting, unwelcome walk-ins, and threats from customers or employees. Employers and employees will learn how to respond to violence or the threat of violence by reading body language and using de-escalation techniques. Employers will learn how to establish a workplace violence prevention program. A trainer-led version will be available this summer that will be designed for team-based learning, including activities to identify workplace risk factors and improve safety. 

The training was developed to meet the needs of the busy retail workplace. The online program is free and accessible from any computer or mobile device. Participants may login when convenient and complete the training at their own pace. After successful completion, participants may download a certificate of completion.