Disability Services Center

Student FAQs - COVID-19

Student FAQs 

Updated 12/30/2020

Q: Is the Disability Services Center (DSC) open?   

Yes, the DSC is open Monday – Friday, 8:00AM - 4:30PM. There is at least one staff member in the office during these hours.  Our student appointments will continue via Zoom or phone for the Spring 2021 semester.  We are asking all students, faculty and staff to call us before coming to the office as we want to reduce overall traffic in the office and adhere to our maximum capacity allowance.  At this time, we’ve set that maximum capacity at 5 so that we can maintain social distancing guidelines and allow for sufficient space in the office to serve students and others.    

Q: Some of my Fall classes switched to all-online or hybrid instruction and I anticipate barriers and would like to request new accommodations. What are my next steps? 

If you are not currently connected with the Disability Services Center, please complete this online form and someone from our office will reach out to discuss next steps.  

If you are already connected with the DSC, please contact us at dsc-usm@maine.edu or individually,

Joanne Benica, joanne.benica@maine.edu

William Ferreira, william.ferreira@maine.edu

Adrea Jaehnig, adrea.jaehnig@maine.edu

Jessica Labbe, jessica.l.labbe1@maine.edu

Q: What academic resources are available to assist me this semester?

In addition to your faculty and the Disability Services Center, the Learning Commons has a comprehensive academic support site called COVID-19 Academic Support Resources.

Q: How will I receive my exam accommodations this semester?   

  • If you have a fully online course, your exams will be administered online.  Please make sure to contact your professor before an exam to allow them time to adjust the time in Brightspace.  Please remember to check the time allotment before starting the exam.  If it isn’t correct, please do not move forward with the exam and contact the instructor immediately.  
  • If you have a hybrid or in-person course, please review your syllabus to determine how exams will be administered.  
  • Talk to your professor about your testing accommodation needs.  
  • The DSC will have limited test proctoring available in our office.

Q: How will I receive note taking services this semester?

  • If you have notetaking assistance as an accommodation and need a note taker for any of your Spring 2021 courses, please complete our note taker request form.
  • In general, we suggest that you attend the first class to see if a notetaker will be needed for the class.
  • We are providing notetakers for synchronous online classes - please let us know how a notetaker would be helpful in these classes.

Q: How should I deliver my accommodation letter?

You should send your letter electronically to your faculty and ask for a virtual or phone meeting to discuss implementation.  If you have questions or concerns, please contact your DSC counselor.  

Q:  Can I come into the DSC office to print?  

In previous semesters, the DSC has made available a printer for students to print off notes, faculty powerpoints and/or small print jobs.  We will have one computer station set up for students to continue to access this service. Please call in advance to schedule a time to print.

Q:  What do I do if I have questions about the face covering requirements on campus?  

We will guide you through the interactive process of requesting an accommodation.  Per USM and the University of Maine System policy, all students, faculty, and staff members are required to wear a face covering, including during all face-to-face classes.  Resident students are exempted from this requirement when in their own room in the residence hall.  Students seeking additional exceptions from this requirement should contact the Disability Services Center.