Healthy Huskies

Frequently Asked Questions: Parents & Families

As you browse the page below, please note that the information is subject to change. In the coming weeks, prior to the fall semester start, we will be continuing to develop the most appropriate guidelines across a range of services and student needs. 

If you don't see an answer to your question, please contact Alexander Porteous, USM’s Chief Operating Officer and COVID-19 Ombudsperson.


This FAQ page is tailored to the questions of the parents and family members of our newly admitted, current, and prospective students.


 

Return to Campus

Updated Aug. 27, 2020

Campus Study Spaces, Zoom Lounges and Outdoor Tent Areas Announced

For fall 2020, USM has reimagined and designated several spaces on all three campuses for group study, individual quiet study, and Zoom/online course use.

Designated Zoom Lounges 
USM's "Zoom lounges" offer students physical spaces for participating in live Zoom courses and other Zoom-based learning activities. The spaces are socially distanced with internet access, and will require the use of masks. If needing information on how to use Zoom, check out USM's Learning With Zoom YouTube playlist.

USM has ordered a large supply of earbuds for use in these spaces, which students can then keep for ongoing use on and off campus. NOTE: there will not be computers provided in these spaces. Computer labs will still be open for use, but students should be mindful of others' quiet academic time-on-task in computer labs.

The following is a list of Zoom lounges, with the most up-to-date information to be listed on the Dean of Students website.

Portland Campus

  • 44 Payson Smith - Capacity 12
  • 241 Luther Bonney - Capacity 15
  • 213 Abromson - Capacity 14
  • 133 Wishcamper - Capacity 13
  • 205 Wishcamper - Capacity 12
  • Woodbury Campus Center - Common Areas and Husky Lounge (formerly the University Store)

Gorham Campus

  • 113 Bailey - Capacity 16
  • 207 Bailey - Capacity 9
  • 312 Bailey - Capacity 17
  • 403 Bailey - Capacity 12
  • Ice Arena Lobby Area

Lewiston-Auburn Campus

  • 147A LAC Library should be used first during library hours
  • 103
  • 104
  • 212

Outdoor Tents
To offer additional study and socially-distanced gathering spaces, there are three tents on the Gorham campus and another on the Portland campus with individual tables and chairs. Please note the tents do not currently have reliable internet access or power, but likely will later in September.

Other Study Spaces
Here are some additional notes regarding spaces in USM's Libraries:

  • Group study spaces: The group study rooms will not be open for use because of social distancing restrictions. The Library team has created group study areas on the second and third floors of the Glickman Library, and on the first floor of the Gorham Library in proximity to whiteboards.

  • Quiet study spaces: There are several designated quiet spaces in all three library locations, including the Great Reading Room on the seventh floor of the Glickman Library and the second floor of the Gorham Library. Individual study carrels and many other seating options can be used for individual quiet study.

For tips and strategies on how to maximize your study time in these spaces, or to connect with academic support resources, visit USM's Academic Support Resources Overview page, which includes videos on Brightspace, Zoom, the Google Suite, and being a successful learner.


Fall Calendar Change

  • This year, Tuesday, October 13 — the day immediately following the Indigenous Peoples' Day holiday — will be a University Convocation Day. The University of Maine System recently designated Oct. 13 as an instructional day rather than a break, which gives us the opportunity to engage the entire USM community — students, faculty, staff, alumni, and friends — in a rich program of activities and events on a theme of importance to the institution. Since October 13 is now an instructional day, faculty must hold classes but may include Convocation Day events in their syllabi and offer students the opportunity to participate in the day’s events in lieu of attending the scheduled class meeting. We look forward to working with a group of faculty, staff, and students to plan this special day, and we will share more information when the program is formalized.

Internships

Can I complete a remote/virtual internship for academic credit?

  • Yes. Many employers have shifted to doing much of their work remotely for the time being, and that extends to their interns. Students interested in an internship that is being offered virtually will go through the same process of obtaining approval from a Faculty Sponsor, creating a Learning Contract, etc. that they would for any other internship. Due to current circumstances, we expect remote internships to be common for the foreseeable future. As long as the content of the intern's work is meaningful and deemed worthy of academic credit by an appropriate faculty member, a remote internship will be considered for academic credit just the same as an on-site internship would be. Internship opportunities posted in USM Job & Internship Board will often note whether or not the work can or will be done remotely. 

Lab Courses

Will lab courses still be offered?

  • Yes, by mid-March 2020, USM faculty were actively seeking ways to meet course learning objectives for fall 2020 courses that might have a reduced in-person presence. There has been a near-universal reaction on the part of laboratory material providers in the corporate world, lab manual publishers, faculty, content area professionals, and faculty to collaborate on strategies for effective teaching and learning.
  • Among the strategies are: greater design of at-home learning experiences, "front-loading" in-person laboratory experiences at the start of the semester in anticipation of subsequent reduced in-campus experiences, greater use of pedagogical science in assessing learning objectives, and strategic scheduling of courses themselves, and individual learning experiences.

Who will be responsible for cleaning labs between classes (instructor, students, custodians)?

  • We will determine the best course of action prior to the fall semester start.

If we divide lab sections into smaller units, how do we keep students from congregating outside the rooms?

  • We will determine the best course of action prior to the fall semester start.

Will students need to wear lab coats or aprons in lab?

  • We will determine the best course of action prior to the fall semester start.

How, and how often, will labs be cleaned between classes (including benchtops, microscopes, and other equipment)?

  • We will determine the best course of action prior to the fall semester start.


MAT Courses

Will my MAT course be self-paced?

  • No. Each MAT course will have regular assignments with deadlines throughout the semester

Will my MAT 100, 105, 108, 120 courses have proctored exams?

  • Yes. Each section will have at least 30% of the grade determined by proctored exams.

How will my MAT exams be proctored?

  • While each section will have proctored exams, the format may differ. Some students will take their exams during their on-campus sessions, while others might take them at an approved testing site or online using a proctoring tool.

Will my MAT course have specific times when I need to be available? 

  • It depends on your section. Check MaineStreet and be sure to look at the notes for the specific section of the course in which you plan to enroll. 


School of Nursing

Will nursing student clinicals be offered face-to-face?

  • Hospitals are accepting requests for the fall semester.

Will nursing students be required to wear PPE during health-based labs?

  • Yes

Will there be additional time between lab sessions to allow for cleaning, disinfection, and resetting labs?

  • Yes

How will nursing students be screened when attending labs? 

  • Nursing students will be screened according to CDC Protocols.

Will nursing students be able to continue attending clinicals and practicum (assuming locations still accept students) even if the university moves courses fully online at some point in the semester?

  • Yes

Will nursing be able to offer our usual winter term Mental Health Clinical sections (assuming locations still accept students)?

  • Yes

If nursing students' clinical is suspended due to COVID-19, will they still graduate on time?

  • Loss of face-to-face clinical time may delay graduation. No more than 50% of clinical can be delivered via simulation-based upon Board of Nursing regulations. 

Will nursing students be able to continue living on campus in order to complete clinicals and practicum even if the university moves courses fully online at some point in the semester?

  • We will determine the best course of action prior to the fall semester start.

Will the nursing simulation labs be open when we return?

  • We will determine the best course of action prior to the fall semester start.


Additional Questions

In the coming weeks, prior to the fall semester start, we will be continuing to develop the most appropriate guidelines across a range of services and student needs. The information below will be updated as soon as we determine the best course of action.

  • What happens if I miss classes due to illness or Quarantine?
  • Will there be a pass-fail option as was offered in Spring 2020?
  • How will faculty be able to supervise/proctor exams to ensure their integrity?
  • What is the protocol for faculty and students who may become ill during the Fall semester?
  • Will faculty and students be tested for COVID-19? If so, how often?
  • If we have a course suitable for face-to-face instruction, do we need to change classrooms?
  • Will people have their temperature checked before entering buildings on the USM campuses?
  • Will faculty be allowed to hold office hours remotely by Zoom next semester?
  • Can I meet with someone in my departmental major office in July or August?
  • Is there a date for university offices to be open in-person?
  • When will students be notified that some classes are moving to on-line?
  • When will the Planetarium open?
  • As a student, how do I fill out a mask-wearing exemption? Will I be permitted on campus if I don’t wear a mask?
  • Will I be able to access computer labs and what will be the hours of operation?

Updated Jan. 20, 2021

Spring Semester Dining Hall Hours Announced

  • January 19th – January 22nd

Quarantine Express Lines – For those students who are currently awaiting test results, please join us in our Quarantine Express Lines until you receive a negative test result. There are two lines set up (Upper Brooks & Lower Brooks). Please watch the signage at the front door of Lower Brooks to let you know which line to dine in. Once enough students have been cleared to eat in the main dining hall, we will break down to just one Quarantine Express Line. The signage will direct you where to go.

Hours: Lunch 11:00am – 2:00pm
Dinner 4:00pm – 7:00pm 
(Pickup Breakfast Meal for the next day at Dinner Time)

Brooks Dining Hall – For those students who have already been cleared through testing, please join us in Brooks Dining Hall.

Hours: Breakfast 7:00am – 10:00am
Lunch 11:00am – 2:00pm
Dinner 4:00pm – 7:00pm

Husky Hideaway – Will be open this week for Bite Orders only in order to ensure that we keep guests safe and socially distanced. Prepackaged items can be added to your order once you arrive to pick up your meals. Meal Plan Dollars for the Spring Semester have been activated for use already, so all resident students should be able to access these funds immediately.

Hours: Daily 4:00pm – 10:00pm

  • January 23rd – January 24th

Please note that we anticipate test results to be returned by this point. If they have not been returned, we will continue to offer a Quarantine Express Line for those folks still awaiting results.

Brooks Dining Hall – All students who have already been cleared through testing.

Hours: Brunch 8:30am – 2:00pm (Continental 8:30am – 10:00am)
Dinner 4:00pm – 6:30pm

Husky Hideaway – Will be open for Bite Orders only to ensure that we keep guests safe and socially distanced.

Hours: Daily 4:00pm – 10:00pm

  • January 25th - Beyond

Brooks Dining Hall – Full Operation and Normal Hours (Bite Orders will resume)

Hours: Monday – Friday 7:00am – 7:30pm; Saturday – Sunday 8:30am – 6:30pm

Husky Hideaway – Full Operation and Normal Hours (Bite Orders preferred)

Hours: Monday – Thursday 7:00am – 12:00am; Friday 7:00am – 11:00pm; Saturday – Sunday 1:00pm – 11:00pm

Luther Bonney Café (Portland) – Full Operation and Normal Hours

Please note: You will now be able to get a meal from the Luther Bonney Café on the Portland Campus. Stop in and see the daily grab and go hot and cold options.

Hours: Monday – Friday 8:00am – 2:00pm

On the Spot Vending (Portland) – Located on the second floor of the Abromson Center, On the Spot Vending offers fresh salads, sandwiches, and to-go cups, made daily in-house.

Hours: Anytime the Building is Open

Special Dietary Need? Please contact our Campus Dietitian, Chelsea Champagne, to assist you with any special requests.


Expedite Your Dining Experience with the USM Dining Mobile Ordering App

Whether you prefer Apple or Android, Sodexo has you covered for mobile ordering. Just go to the App Store for iOS or the Google Play Store for Android and type “Bite by Sodexo – Universities” to download the USM Dining Mobile Ordering App. USM Dining is encouraging all patrons to use the USM Dining Mobile Ordering App for all retail transactions, as it will streamline the ordering and pickup process and ensure we can keep our facilities socially distanced. 

Also, the App features promotions, tips from the dietitian and a built-in Loyalty Program where you earn points on every transaction that is processed on your account. The app will also work with your meal plan card for Meal Plan Dollars, Husky Bucks and Meals, as well as allow you to add a credit card for ease of purchase. Residential Dining transactions can also be ordered in advance through the app for your convenience.


What type of procedures will dining have in place to keep me safe?

  • All dining locations will have enhanced cleaning techniques in place in our facilities, guests will be required to wear face coverings, social distancing will be in place, foot traffic patterns will be clearly identified and there will be barriers in place to separate employees from guests during their dining experience.

Will there still be options for students with allergies or special dining accommodations?

  • Simple Servings and MyZone, the core of our allergy-free dining stations, will still very much be offered this fall and going forward.  Every station is also designed to allow guests to customize their dishes to eliminate ingredients that do not work for their dietary situation. We encourage all guests with any special dietary considerations to reach out to our Campus Dietitian, Chelsea Champagne.

With reduced seating in the dining hall, will there be take-out / delivery options?

  • Take out will be encouraged in all dining locations when we first open. You can also place orders in advance through our Bite+ App which is available on all mobile devices. Delivery will be available from the Husky Hideaway on the Gorham Campus and Woodbury Campus Center on the Portland Campus to all offices, residence halls, and classroom buildings.

Will I be allowed to sit with my friends in the dining hall?

  • For the safety of our guests, we will be implementing social distancing procedures in the dining hall when students first return in the fall. This will include reduced seating capacity following the six-foot rule. Due to the limited seating capacity, we encourage guests to take their food back to their room with them or order in advance to avoid having to come into the dining hall at all.

Will there be screening methods in place for dining employees?

  • All dining employees will have enhanced screening methods in place to ensure the safety of our employees and guests. Temperatures will be taken daily upon arrival — screening will be completed prior to starting their shifts and social distancing methods will be in place in the food preparation and serving areas. All employees will be required to wear face coverings while clocked in.

Will the meal plans change based on the new dining regulations around COVID-19?

  • Dining Services has put many safety features into our dining locations in order to allow students to maximize the use of their full dining plans. Our current meal plan selections can be found on the Sodexo website.

What if I have a question related to a special dining accommodation, who can I contact?

  • Any questions around special dining accommodations can be directed to our Campus Dietitian, Chelsea Champagne: chelsea.champagne@sodexo.com

Will I be required to wear a face-covering in the dining locations on campus?

  • All guests will be required to wear a face-covering when entering or exiting our dining facilities. If you choose to dine in our limited seating, you will be able to take your face covering off when you sit down to dine at your table.

I'm worried about having to pass my payment back and forth to the cashier, will there be a way to do this virtually?

  • All guests will be able to use our new tap-and-go technology for meal plan and credit card payments in the dining facilities. Guests can also pay in advance through our new Bite+ App, which can be downloaded on all devices.

Will I still be allowed to change my meal plan once I get to campus and determine my new normal around dining?

  • All guests will be given the option to change their meal plan each semester for the first two weeks of the semester. Meal plans can be changed as often as they need to during that time period.

Visit the Dining Services site

Updated July 24, 2020

A July 24 Email Update to the USM Community from COO and CBO Alec Porteous

Dear USM Community Members,

During last week's Town Hall meeting, John Souther, USM's Executive Director of Facilities Management, and I had the opportunity to discuss measures that the University will be taking to ensure that our campuses are clean and sanitary this fall for students, staff and faculty members. Since not everyone was able to attend the Town Hall, I wanted to provide a summary of our approach here and to provide my contact information should you have any questions or input on the planned additional cleaning, sanitizing and health safety measures.

Classrooms 
Turning first to the classroom experience, the Facilities Management Team is working closely with the Provost and Registrar's Offices to ensure that furniture in classrooms and other teaching spaces (i.e., larger spaces converted for fall academic instruction) are appropriately arranged for social distancing. Additionally, each classroom will be equipped with hand sanitizer, sanitizing wipes, and disposable face coverings as well as plexiglass barriers that faculty members may request to teach behind. The Custodial team will be cleaning classrooms and teaching spaces at least once per day with an EPA-registered, hospital-grade disinfectant.

Classroom Buildings 
Regarding classroom buildings, Facilities Management will be installing ample signage indicating maximum occupancy for classrooms, meeting spaces, study lounges and elevators. Floor decals will indicate directional flow for hallway foot-traffic; and, wherever possible, buildings will have separate entrances and exits. Restrooms will be cleaned at least twice per day, with the Custodial team cleaning high-usage restrooms on a more frequent basis.

Residence Halls
Residence halls, likewise, will be cleaned and sanitized on a regular basis with a particular emphasis on cleaning and sanitizing restrooms and high-frequency touch areas, such as doorknobs, railings and the like. While students will be expected to maintain the cleanliness and sanitation of their individual rooms, the Custodial team will ensure that sanitizing wipes and hand sanitizer are also available in common areas.

Campus Buildings
Campus buildings containing faculty and staff offices will be cleaned on a frequent basis. Shared spaces, such as lounges, will be cleaned daily, and faculty and staff offices will be cleaned weekly. For office spaces, Facilities Management will provide cleaning supplies and safety materials (i.e., sanitizing wipes, hand sanitizer, plexiglass shields) upon request to ensure that individuals are able to maintain a safe and healthy working environment. To request cleaning supplies and/or plexiglass shields, Facilities Management requests that faculty and staff members submit requests through their respective departments in the form of a maintenance request work order. Facilities Management will fund the supplies, but inputting requests through the work order system will provide for more seamless processing and timely turnaround.

Ventilation 
Over the course of the summer, Facilities Management has been testing ventilation systems in each of USM's buildings. All HVAC systems located in campus buildings are being inspected to ensure proper functioning. Facilities Management will replace all air filters prior to the beginning of the fall semester. In addition, we will be extending HVAC schedules to run later into the evening to increase air turnover in campus buildings. Further, outside air dampers will be opened in buildings that have the capability of introducing outside air. Facilities Management encourages faculty and staff to open windows in occupied space and close windows upon leaving the space.

Face Coverings
Lastly, we had the opportunity at the Town Hall to update attendees on USM face covering and mask inventory for the fall semester. At this point, we have placed the following orders:

Cloth face coverings for students: 6,000 
Cloth face coverings for employees: 4,630 
Clear face coverings: 5,600
Disposable face coverings: 35,000
Cloth face coverings / N95 masks for Health Services: 2,700

In addition, the University Store will be selling USM-branded cloth face coverings at cost.

Student Affairs will distribute cloth face coverings to students, and cloth face coverings for employees have been delivered to Public Safety. The Disabilities Services Center will have clear face coverings available for distribution upon request. Please contact Director Joanne Benica (joanne.benica@maine.edu) to arrange for pick up of a clear face covering.

Thank you for your consideration and partnership. Hopefully, this information proves helpful for those who will be returning to campus this fall. Please don't hesitate to contact me with any questions, concerns or ideas for improving USM's approach to health and safety on our campuses this fall.

Sincerely,
Alec Porteous
Chief Operating Officer & Chief Business Officer


What is USM doing to Sanitize Campus?

  • USM Facilities Management (FM) custodial staff has enhanced cleaning efforts, increasing the cleaning frequency of high-usage areas, high-touch surfaces, and restrooms. Disinfecting cleaning (wipes) materials will be provided for students, faculty, and staff in classrooms. Additional checklists, training, and supervision will be provided to FM custodial staff.

How will Facilities Management clean and sanitize classrooms?

  • Every classroom will be disinfected and sanitized daily. In addition, disinfectant wipes, hand sanitizer and disposable face coverings will be made available for students and faculty to wipe down their individual area before class starts. 

How will Facilities Management sanitize offices?

  • Cleaning and sanitizing of independent work areas (offices/cubicles) will be provided once per week. This will include the disinfecting of doorknobs and light switches as well as vacuuming. Occupants will be responsible for removing recycling to the central area waste stations. Occupants should participate in the "Tiny Trash" program and remove trash by bringing it to the nearest waste station. Personal areas such as desktops will not be maintained by custodial staff.

Will Facilities Management be providing cleaning materials and supplies for all departments?

  • Facilities Management will be providing disinfectant wipes, Hand sanitizer and plexiglass barriers for all departments.  Departments are required to put in a Maintenance Request Work Order for supplies needed for the department.  See link to put in a Matenance Request Work Order -  https://apps.maine.edu/FMRequests/request.xhtml?cid=2

What disinfectant chemicals are used on campus?

  • Our custodial staff primarily uses Proctor and Gamble’s Pro-Line Disinfecting Floor and Surface Cleaner II, a no-rinse cleaning and hospital-grade disinfectant. This product meets OSHA Blood Borne Pathogen (BBP) requirements and is EPA registered. It also kills a broad spectrum of bacteria, viruses and fungi, including MSRA and VRE, Hepatitis B, Hepatitis C, HIV-1, Influenza A, H1N1, Athletes foot fungus, mold and mildew.

Will Social Distancing signage be installed?  

  • Yes, Social distancing signage will be installed on floors and in areas where waiting lines will form on all campuses.

Will extra dorm room furniture be removed from rooms?  

  • Yes, any room with a third set of furniture will have that furniture removed and stored. If it is a double room with only a single occupant living in it. The second set of furniture will not be removed.

Updated Jan. 20, 2021

Spring Semester Counseling Groups and Workshops Announced

USM’s Counseling Services Team is ready to support you. Through tele-mental health services, it's never been easier to engage in counseling because now you can do it from the comfort of your living space. If you are interested in engaging the Counseling Services Team for support, just sign in to your Health Record through the portal under USM Quick Links to read our consent form and sign it. Then give our front desk staff a call to set up your first appointment (207) 780-4050.

If you are interested in scheduling an individual counseling session please contact our front desk at 207-780-4050.

Below is the preliminary list of workshops and groups offered during the spring semester. The USM Counseling Team is still finalizing the full schedule of workshops and groups and will be sending out an update on the A-List and Current student List during the first week of classes with new additions. Remember — workshops are FREE to all enrolled students.

Ongoing Grief Loss Group

The Grief and Loss Group focuses on helping members understand and move forward in the grief process, facilitate the expression of thoughts and feelings, and help members identify and use healthy coping strategies. The day and time of the group will be announced soon. If you are interested in joining, please contact Liza Little.

Women’s Support Group

Connect with other women, share struggles and successes, reduce isolation, and address the challenges of balancing school, work, family, and social life. This one-hour weekly group will be open to new members and will be held Fridays, starting Jan. 29, at 3:15 p.m. Please contact janis.mallon@maine.edu for more information.

Graduate Student Support Group

This is a semi-structured, weekly support group for current USM graduate students. The focus of the group is to help members navigate and succeed in their journey through graduate school. While topics will vary and be chosen by group members at each meeting, processing the adjustment(s) of being a graduate student, effectively managing stress, and maintaining self-care and healthy relationships will all be important parts of the group’s focus. The group meets Mondays at 5 p.m., starting Jan. 25. For more information, please email colm.daly@maine.edu.

Anxiety Workshop (available to staff and faculty as well)

A three-part psychoeducational workshop to learn more about anxiety and its symptoms, as well as interventions to help reduce stress and to identify and strengthen coping skills. The date and time will be announced soon. Please contact sarah.s.kelly@maine.edu for more information

Mastering Mindfulness

A structured weekly group workshop with guided mindfulness exercises. This group will help assist you with practicing mindfulness throughout the spring semester. Each session will include guided mindfulness activities, weekly inspirational quotes, and chances to check-in and debrief on your practice. The date and time will be announced soon. Please contact Anna Gardner for more information. 

New 'SilverCloud' Online Mental Health Tool Available for Students

In addition to Zoom workshops, support groups, and individual counseling appointments, USM's Counseling Team is now offering SilverCloud, a free, online mental health tool for the USM student community. SilverCloud provides self-guided programs to help students cope with anxiety, depression, stress, sleep issues, and resilience. Based on cognitive behavioral therapy principles, the self-guided modules are available anytime, on any device. The SilverCloud website provides an overview of options and a brief quiz to help you find the right program for you to get started. 

Please see our previous Mental Health Tips

Want to check in on your substance use?

ScreenU is an anonymous, free, and confidential screening to help you identify your level of risk.

· Learn about Low-Risk Choices.

· Discover if your use of alcohol, marijuana or prescription drugs is putting you at risk.

· Identify useful resources that are available to you.

You are the expert on You!

Check out the ScreenU resrouces:

ScreenU Marijuana

ScreenU Alcohol

ScreenU Rx


Testing Information

Why is testing important?

  • Until there is a vaccine for the novel coronavirus, testing can identify new cases of COVID-19 and be used to isolate infected individuals and track down others who may have been exposed.

How much does the test cost?

  • This test is free of charge to you; it is being provided by the University and will be administered by professionals from ConvenientMD on the dates provided below.

Who will be tested?

  • All students arriving from outside Maine
  • All residential students
  • Other students identified by the University based on other factors (for example, students scheduled to participate in field-based learning experiences).

Will individuals be required to quarantine after testing?

  • Yes. Individuals will be required to quarantine until test results are returned. Individuals should expect a quarantine period of 48 to 72 hours in their residence hall rooms or off-campus housing.

  • Students who can show proof of a negative PCR diagnostic test taken within 72 hours of arriving on campus will not need to be tested at USM. You must bring proof of your negative test to your appointment testing time. Virus antibody tests and rapid tests are not acceptable. The test must be a diagnostic test, often referred to as a PCR test. Please consult with your primary care provider about where you can obtain a diagnostic/PCR test.

  • Please note that if you opt to be tested prior to your arrival on campus, the cost of the testing will be your responsibility. Also, receiving test results in less than 72 hours is often difficult due to a surge in cases in the United States. As such, to help students be in the best position to move in and attend classes, we encourage everyone to take advantage of the on-site testing process as outlined.

What can I do while in quarantine after the test?

While you are in quarantine as you await your test result ...

You Can

  • Move freely about your individual residence hall space (room, suite or apartment).
  • Do solo exercise outside (not with or nearby to others, and not passing a ball around or touching equipment others will touch).
  • Interact electronically (via Zoom, phone, text, games, email). 
    Get meals in Brooks.

You Cannot

  • Exercise outside with someone else, even if you are social distancing.
  • Visit other in-person resources on campus, including libraries and gym.
  • Hang out with anyone, indoors and out.
  • Attend in-person work (remote work from your room is just fine!)
  • Invite a guest into your room.
  • Use public restrooms apart from the one in your space.
  • Leave campus to visit with friends, shop, etc.
  • Get on the bus or in a car with someone else.
  • Exit your room without a face covering that is covering your nose and mouth completely.

Please let us know before or during that time if you need assistance with quarantine logistics. We are here to help you best comply with quarantine to keep the community safe.

Here are a few things we suggest everyone think about as they consider how to manage the period of quarantine:

  • Food shopping — Please do your food shopping ahead of time for the three days. If you encounter difficulties, please let us know and we’d be happy to help.
  • Medication refills — Plan to refill and pick up prescriptions before the testing occurs.
  • Work — Please discuss with your work supervisor that you’ll need to be out for three days.

You will get a call from our testing service if your test is positive. USM will then work with you through isolation options and supports. We are building a robust support structure, including meals, housing, and other needs. You will not have to navigate this process alone!

Are Health Center staff available to see students for in-person appointments during the pandemic?

  • Yes. Health Services will still be able to see students for non-COVID-related health issues that require in-person contact such as immunizations, physicals, STI screening, injury assessment, etc.

What should I do if I think I have been in contact with someone with COVID-19?

  • The degree of exposure and risk of transmission varies depending on the duration, proximity and frequency of contact. In general, an interaction with an infected person that is within 6 feet for 15 minutes or more in an enclosed space can increase the risk of becoming infected even if the other person is wearing a mask. If you have questions/concerns about a possible exposure, please call us for additional guidance: 207-780-5411

What should I do if I think I may be experiencing symptoms of COVID-19?

  • If you have a primary care provider in the area, we would advise you to contact them for further guidance and possible testing. If your primary care provider is a long distance away or you have no primary care provider, call us and we will assist you in getting access to testing: 207-780-5411.

How can I make an appointment for Health & Counseling Services this summer?

  • Although Health Services will not be open for appointments this summer, we are open to taking your questions. Please call 207-780-5411. Counseling Services is seeing patients for appointments on a more limited basis via teletherapy over the summer months. Please call 207-780-4050.

How can I make an appointment for Health & Counseling Services this fall?

  • For Health Services, call 207-780-5411. Telehealth and in-person appointments will be available, but in an effort to curb the spread of COVID-19, no walk-in appointments will be taken.

What will happen if a student or employee is found to test positive for COVID-19?

  • The Maine CDC is notified whenever someone tests positive for COVID-19. A case investigator from the Maine CDC will make contact with the now isolated individual to determine who might have been exposed and then contact them to recommend quarantine. In some cases, the Maine CDC may determine that it is necessary to notify the university so that measures can be taken to protect the campus community while maintaining privacy for the affected individuals.

To engage USM Counseling Services, please call 207-780-4050. Teletherapy and arranged in-person crisis appointments will be available. Students may also contact the Maine Statewide Crisis Hotline: 1-888-568-1112.

 Visit the Health & Counseling Services site

Updated Dec. 28, 2020

Move-in for Spring 2021

Move-in for Spring 2021 is on January 19th. Much like fall, students will come on campus, get tested, and then head to their hall to move-in and quarantine. Because we are moving all students in on one day, guests will not be able to enter the halls on move-in day. However, we are developing a process for folks to drop items off early, and guests would be able to assist during that time. This will allow families or friends to help move in items, make beds, etc. It will be open first to new residential students moving on campus for the spring, and then it will be open to all returning students. We are finalizing the last details, and more information will be coming soon.

Upon moving in, students will test, and then quarantine until they receive their results. This is typically within 72 hours, but has been longer in a few cases. 

Here is what we share with the students around what quarantine looks like:

You CAN

  • Move freely about your individual space (room, apartment, suite), and use your assigned restroom.
  • Do solo exercise outside (not with or nearby to others, and not passing a ball around or touching equipment others will touch).
  • Pick up meals through the prescribed process (more info coming soon).
  • Interact electronically (Zoom, phone, text, games, email).


You CANNOT

  • Do exercise outside with someone else, even if you are social distancing.
  • Visit other in-person resources on campus, including libraries and gym.
  • Hang out with anyone, indoors and out.
  • Attend in-person work (remote work from your room is just fine!).
  • Invite a guest into your room.
  • Use public restrooms apart from the one in your space.
  • Go off campus to hang out with friends, go shopping, etc.
  • Get on the bus or in a car with someone else.
  • Exit your room without a face covering that is covering your nose and mouth completely.

There are a number of great programs and events happening during his time as well. More information on those activities is coming soon!


What to Do If You're Feeling Sick from USM's Housing and Health Services Teams

Let’s start with the signs and symptoms of COVID-19:

  • Common symptoms: cough, chills and/or fever, muscle and body aches, headache, sore throat, nasal congestion or runny nose, new loss of taste or smell, nausea, vomiting or diarrhea.
  • Severe but less common symptoms: Very high fever, shortness of breath or difficulty breathing. We recommend that everyone have a thermometer on hand to check for possible fever. The Husky Hideaway has them for sale.

Some of these symptoms may be related to conditions that are already known to you (such as asthma or allergies). However, if you are experiencing a new onset of one or more of the symptoms that are listed above, we recommend that you take the following steps:

  • If you are experiencing severe symptoms, call 911 for urgent attention
  • If you have a primary care provider in the area, we would advise you to contact them for further guidance and possible testing. After you make that call, please call Health Services at 207-780-5411 so they can assist you as needed with other steps that you may need to take such as isolation or arranging for meals..
  • If your primary care provider is a long distance away or you have no primary care provider, call Health Services and they will assist you in getting access to testing: 207-780-5411.
  • Please minimize your interactions with others when you are feeling ill. You will be protecting them from a potentially contagious illness even if it's not COVID-19.
  • We recommend that you have a thermometer on hand to check for possible fever. The Husky Hideaway currently has them for sale at cost.
  • If you would like to arrange a test elsewhere, you can schedule a time at a local test site. You will also likely be asked to isolate until you get your test results. Email us for help and guidance.

Another great preventative measure to help protect yourself is by getting a flu shot. USM Health Services will be offering flu vaccine clinics in the near future (keep an eye on your email!). There are also many urgent care clinics or pharmacies in the area that offer flu shots.

If you have any questions about this information, please let me know.

Regards,
Christina Lowery, USM Director of Housing and Residential Life


Please Note:

Because the on-campus portion of the fall semester will be shortened, housing and meal plan rates will be 80% of the original cost. This is part of USM's ongoing effort to mitigate the financial impact of COVID-19 for students. Please see the Return to Residence Halls website for details on the cost reduction. 

Residence Hall Policies

Will we have to wear masks in the residence halls?

  • Yes. Anyone within the residence hall is required to wear a face-covering over their nose and mouth when in public spaces. This includes, but is not limited to, common bathrooms, laundry rooms, hallways and the main lobby.
  • Students are not required to wear a face-covering in their apartment, suite, or room unless there is a staff member present for facilities work or emergency response.
  • Everyone should put on a mask before approaching their residence hall.
  • All residential students will be given a face covering at move-in.
  • Staff will ask you to wear a face covering, and if you need assistance acquiring one please email usm.reslife@maine.edu.

How will I know if someone in my building/room is sick?

  • If someone is sick, we will notify the building, anyone sharing a restroom with the individual, and any close contacts. 

What is the quarantine/isolation process for someone who is sick?

  • For residential students, USM will assist students to quarantine or isolate away from other students in USM provided spaces. We have a robust team to support the needs of these students, including meal delivery and advocacy with academics. Because we want to prevent the spread of Covid-19 to homes and families, the CDC asks that students stay with us for the duration of quarantine and isolation.

Can I go home on weekends?

  • Once you arrive on campus, minimizing travel is going to be imperative to reduce the risk of exposure for you and the entire USM community. Once you arrive on campus, please make every effort to minimize travel plans outside the state and our USM community. There may be forthcoming guidance on this, but for now, please do not plan on making any out-of-state travel for the fall semester. On-campus instruction will end no later than November 25 to allow students to go home for November break without concerns about traveling back to campus.

Will guests be allowed on campus?

  • Guests from outside USM as well as guests from other buildings and residence halls will not be permitted. This is to prevent unnecessary risk of exposure in our communities. If there are no COVID-19 cases on campus within the first weeks of the fall semester, we may reconsider this policy.

I have my own health-related considerations specific to COVID-19. Can I request disability-based housing accommodations?

Will I be able to change my room after I move in?

  • We will not be able to consider room changes for the fall semester. Having students move around campus would increase the potential for the spread of COVID-19. We will work with students to work through a developmental mediation process for any interpersonal conflicts with roommates.  

What activities will there be in the residence halls?

  • Hall activities will be held online, through social media and Zoom, and may include things like contests, challenges, virtual paint nights, dance competitions, and more. RAs will also be checking in frequently with residents as part of community-building and keeping residents and the halls safe.

Will lounges and study rooms be available for student use?

  • Not at the beginning of the fall. If there are no COVID-19 cases in the residence halls within the first weeks of the fall semester, we may reconsider the closure of the common spaces.

What is the residence hall cancellation policy?

  • COVID-19 has caused much disruption and hardship for many families. As such, penalties for canceling before August 15th will be waived. You must notify Residential life in writing at usm.reslife@maine.edu that you'd like to cancel your housing.

What happens if people are not following these new policies?

  • Our first step will always be to assist people with ways to follow policies. For example, if someone is not wearing a face covering, we will offer a face covering. Hall policies will have different levels of enforceability, and the consequences will vary depending on the policy and the behavior. Due to the risks if many of our new policies are not followed, repercussions will be higher than usual. Ensuring the safety of our community is our first priority, and we ask that it be yours as well.


Support and Resources

Who can I talk to if I'm feeling anxious or nervous?

  • USM Counseling Services is a great resource for students. In addition, Residential Life staff are available and happy to talk, and can connect students to resources on and off-campus. 

What do I do if I'm locked out?

  • Monday-Friday: 
    • 8:00 a.m. – 4:30 p.m.: Call the Residential Life office at 207-780-5240 
    • 4:30 p.m — 8:00 p.m.: Call Public Safety at 780-5211.
    • 7:00 p.m. — 7:00 a.m.: Call the hall RA on duty.
  • Saturday & Sunday: 
    • 8:00 a.m. – 4:30 p.m.: Call Public Safety at 780-5211.
    • 7:00 p.m. — 7:00 a.m.: Call the hall RA on duty.

How can I contact Residential Life if I have questions?

  • Monday through Friday:
    • Call 207-780-5240
    • Email us
    • Walk-in hours are still to be determined for the fall semester.

Visit the Office of Residential Life site for more details. 

Updated July 1, 2020

In the coming weeks, prior to the start of the fall semester, we will provide information regarding the following important questions:

  • Is there a point person a department can contact to help them work through the set up of their workspace/building (social distance, one-way hallways, blocking off cubicles, etc.)?
  • How do employees get their masks?
  • How do student employees get their masks?

 

Visit the USM Human Resources site

Updated July 1, 2020

Will USM campus mail be delivered in the fall?

  • Yes, campus mail will be delivered in the fall to departments based on our three campuses.

Are students now able to visit the Mail Room on the Gorham campus to collect mail?

  • Yes. Students can visit the Gorham Campus Mail Room to collect mail from their mailboxes and packages from the Mail Room.
  • We are following CDC guidelines and will be placing social distancing signage and place markers in our space.
  • We do request that students wait until they receive an email notification directly from USM Mail Services that their package is ready for pickup. (Please wait until you receive an email notification directly from USM Mail Services, rather than the vendor or shipper, as we still need some time to process receipt of packages).

 

Visit the Mail Services site

Updated Dec. 18, 2020

Please note the change in hours for the last two weeks of December. (The Parking Garage will be open the same time the Parking Services Office is open.)

Monday, December 21 - 7:15 am to 6:30 pm
Tuesday, December 22 - 10:00 am to 6:30 pm
Wednesday, December 23 - 7:15 am to 6:30 pm 
Thursday, December 24 - Closed
Friday, December 25 - Closed

Monday, December 28 - 7:15 am to 6:30 pm
Tuesday, December 29 - 7:15 am to 6:30 pm
Wednesday, December 30 - 7:15 am to 6:30 pm 
Thursday, December 31 - Closed
Friday, January 1 - Closed

The Garage will be open Monday, January 4, at 7am. 

Reminder: The Parking Garage is closed on weekends and when USM is closed. 

For more information please see the Parking Garage website
.

New Student Campus Visit Days:

If you have a confirmed registration at one of the Orientation's Campus Visit Days and wish to pick-up your Parking Permit for the academic year during your Visit Day, unless instructed otherwise, you must order your permit online through the Parking Portal two business days prior to your scheduled event.

Parking Permits:

  • We now have new and updated parking permits found at USM Parking Permits if you need to use them.
  • If you have questions on your plate class, please see this PDF for help. 
    Due to COVID-19, we are requesting you to order your permit online at the Parking Portal. 
    We will be offering different options for delivery of your permit via a form from the Parking Portal.
  • You must pay for any citations you might have before purchasing a parking permit. 
    Please do not hesitate to contact us if you have any concerns or questions about your citations or any issues with the Parking Portal.

Parking Portal:

  • You can order your USM Parking Permits online.
  • You must have your browser (example: Google Chrome) logged in to your maine.edu account for the new COVID-19 guidelines and delivery options through the Parking Portal. 
    This online site can be found under the USM Quick Links on the left side at the home page of mycampus.maine.edu after you login.
  • You will be asked for your delivery option on the last screen called Payment Receipt, look for the link to a Google form above the Purchased Items title.

Students Living in Residence Halls:

  • You must order your permit online through the Parking Portal. Your parking permit will be sent to your campus mailbox.
  • Your permit is paid by the Transportation Fee on your Student Bill. Please read the red text instructions found on the Parking Portal for no charge.
  • The only charge you should have is for any citations you might have.

Students Living off Campus:

  • Commuter students, please use the Parking Portal to request your parking permit. Your permit will be mailed to you or available for pick up.
  • Your permit is paid by the Transportation Fee on your Student Bill. Please read the red text instructions found on the Parking Portal for no charge.
  • The only charge you should have is for any citations you might have.

Online students: You will need to contact us for arrangements to park on either Portland or Gorham Campuses if you need any services at USM. 

LAC students: You may buy a parking permit for $55, good for the academic year (September 1st to August 31st), to park on either the Portland or Gorham Campuses. Please contact us for this option.

Employees at USM:

  • Recent Hires: You may order your parking permits by mail, Inter-Campus mail, or in person at the Parking Service Office in Portland, if you cannot access the Parking Portal. 

  • Current Employees: The 2021 parking permits will be available in the middle of December online at the Parking Portal. 2020 and 2021 parking permits are $25 each.

  • Reminder: On the Portland campus, P2, in between Woodbury Campus Center and Masterson Hall, is the only lot employees cannot park in.

Please check with our Parking Services site for information as we move forward.

Please do not hesitate to contact us if you have any concerns or questions about your citations or any issues with the Parking Portal.

Thank you for your patience as we work our way through this new era.

Be safe, Be well!
Sincerely, 
Parking Services Office is located on Level 1 in the Portland Parking Garage.

Updated July 1, 2020

How do I get help in an emergency?

  • Dial 9-1-1 or push the large button on any emergency call box located on campus.

Where do I go to get a parking pass?

  • The Public Safety building on the Gorham campus, or the Parking Office located on the first level of the Parking Garage on the Portland campus.

 Who do I contact to learn more about parking information?

  • Contact the Parking Office at 207-780-4718.

 Who do I call if I am locked out of my room or building?

  • Contact Residential Life at 780-5240, or Public Safety (after hours) at 780-5211

 How do I report a crime anonymously?

 When is Public Safety open?

  • We are open and available to serve the USM community 24/7, 365 days a year.

 

Visit the USM Public Safety site 

New Students

Updated July 1, 2020

How do I register for classes?

  • All new Huskies in degree-seeking undergraduate programs will be required to review a short New Student Course, take a short quiz, and then will have a 1-on-1 Advising & Course Selection (ACS) appointment. The ACS appointments will be conducted via Zoom or the phone. Instructions are sent to your @maine.edu email address one to two business days after the enrollment deposit is processed.
  • Please check your @maine.edu email address for more information.

I have already enrolled in classes but I want to make changes, what should I do?

  • Please reach out to your professional advisor via email, make an appointment, or go to their virtual drop-in office hours. Visit USM Advising

What if I have forgotten my username and password?

When is Orientation for Commuters?

When is Orientation for people living in Dorms?

Visit the Orientation site 

Academic Support

Updated Aug. 25, 2020

Advising Offers Zoom-Based Drop-in Hours

The USM Advising team met with more than 5,500 students through remote options this past spring and will continue to offer virtual/online individual and drop-in advising meetings with students during the 2020–21 academic year.

 

Students can make appointments with their advisor throughout the semester using Advising's online easy-to-use booking tool. (Click on your advisor's name at the link above for information on how to book an appointment.)

Students can also call 780-4040/4555 for assistance.


Is my professional advisor available to help me?

  • Yes. You can reach out to your professional advisor via email, make an appointment, or go to their virtual drop-in office hours. 
  • Visit the Advising site.

Is my faculty advisor available?

  • Some faculty are available during the summer. If not, feel free to connect with the department, the department chair, academic dean or your professional advisor for assistance.

How do I meet with my professional advisor?

  • You can reach out to your professional advisor via email, make an appointment, or go to their virtual drop-in office hours.
  • Visit the Advising site.

If we are back in person can I still (to minimize contact) have a Zoom meeting with my Advisor and/or my Faculty member?

  • Yes.

How do I find my advisor’s name?

  • On the right-hand side of your MaineStreet Student Center you will find your advisor's name and contact info. If you are a new student please contact the advisor you met with for your Advising and Course Selection appointment.

Visit the Advising site

Updated July 1, 2020

Can I study abroad in Fall 2020?

  • No. Study abroad for the fall has been postponed.

Can I study abroad in the winter or spring of 2021?

  • A decision about winter/spring study abroad will be made in October 2020.

Will there be any short-term programs during the 20-21 winter break?

  • Decisions about winter short term travel are still pending.

Will there be any short-term programs during the summer of 2021?

  • Decisions about summer 2021 short term programs are still pending.

How can I connect with a study abroad advisor?

  • Study abroad advisors are available to meet via Zoom or by phone.

I studied abroad in the spring of 2020. When will my grades post? 

  • Grades are being posted as we receive transcripts from abroad. If you have not yet seen your grades post please email Emily Zider.

Can I live on campus?


Visit the International Programs site

Updated July 1, 2020

What academic support will be available this fall?

A variety of academic support with be available to USM students this fall, including:

  • Subject-based Tutoring: Subject-based Tutors work collaboratively with current USM students to clarify and/or reinforce content in various areas. Students employed in these peer academic support roles also model effective active learning strategies that successful learners employ as they acquire new knowledge, solve problems, and complete academic tasks, and help students set and monitor academic goals.
  • Writing Support: Writing Assistants and Graduate Writing Assistants aid USM students with several aspects of the academic writing process, including grammar review, composing thesis statements, paragraph structure, and essay development/organization. Writing Assistants also serve ESOL (English Speakers of Other Languages) students, as many non-native speakers seek writing support, along with an opportunity to practice pronunciation, and to learn strategies associated with being a successful college student.
  • Academic Coaching: In addition to topic-based tutoring, students can increase their academic skills by working with Peer Academic Coaches on strategies for reading actively, taking effective notes, managing time efficiently, and preparing for and taking exams.
  • Technology Help: The Technology Assistants provide support to students around the technologies commonly used in USM classes. This includes the Microsoft Office programs, Google applications, software used in online courses, and other tools related to academic needs.
    • NOTE: The USM Help Desk provides specific assistance for students needing help with logins, connectivity, or other access issues.
  • Academic Success Strategies and Resources: We have an entire website dedicated to becoming an “AGILE learner” (Academic Gains through Improved Learning Effectiveness), which does a deep dive into how learning works, along with specific strategies such as how to read actively, take effective notes, and study in groups. The site also offers an array of printable resources: https://usm.maine.edu/agile


Writing Support

Will there be writing support offered in-person?

  • To continue to protect students, staff, and other members of the USM community from potential exposure to the COVID-19 virus, we are providing all of our peer support services live online via Zoom throughout the summer. A decision for the fall semester has yet to be determined. 

Will there be writing support offered online?

  • Yes! Writing support offered at The Learning Commons can be accessed live online. This means, as a USM student, you can work with your Writing Assistant from anywhere at the time of your appointment. Zoom will allow you and your Writing Assistant to:
    • See each other via your device’s camera (for example, a computer or smartphone webcam)
    • Hear each other via your microphone
    • Share your screen while having your conversation
    • Write on a virtual whiteboard as part of your active practice
    • Save what was written on the whiteboard
    • Have the option to record the entire online session for later review (NOTE: this is the student’s choice)
  • Students can use the self-service online calendar to easily view available appointments and schedule a time with a tutor via Zoom (the Tutoring: Writing Assistance link can be found in the MyUSM Portal under the USM Quick Links tab). This video, created by one of our tutors, walks students through the process of scheduling an appointment.


Tutoring

Will there be tutoring offered in-person?

  • To continue to protect students, staff, and other members of the USM community from potential exposure to the COVID-19 virus, we are providing all of our peer support services live online via Zoom throughout the summer. A decision for the fall semester has yet to be determined.

Will there be tutoring offered online?

  • All of the tutoring appointments offered at The Learning Commons can be accessed live online. This means USM students can work with a tutor from anywhere at the time of the appointment. Zoom will allow the student and tutor to:
    • See each other via your device’s camera (for example, a computer or smartphone webcam)
    • Hear each other via your microphone
    • Share your screen while having your conversation
    • Write on a virtual whiteboard as part of your active practice
    • Save what was written on the whiteboard
    • Have the option to record the entire online session for later review (NOTE: this is the student’s choice) 
  • Students can use the self-service online calendar to easily view available appointments and schedule a time with a tutor via Zoom (the Tutoring: Subject-based Assistance link can be found in the MyUSM Portal under the USM Quick Links tab). This video, created by one of our tutors, walks students through the process of scheduling an online appointment.

Will tutoring be available for every subject?

  • While we can't provide tutoring for all USM courses, The Learning Commons does offer support in numerous subject areas, including Math, Physics, Chemistry, Biology, Accounting, and Finance. Any courses for which tutoring is offered are listed on the scheduling site, and updated each semester. Students having questions about a specific course can email Naamah Jarnot, Coordinator of Tutoring Services, at naamah.jarnot@maine.edu.


Study Space

Will I be able to use the Learning Commons as a study space?

  • To continue to protect students, staff, and other members of the USM community from potential exposure to the COVID-19 virus, The Learning Commons will remain closed as a study space for the rest of the summer. A decision for the fall semester has yet to be determined.

What other on-campus study spaces will be available?

  • We will determine what study spaces will be available prior to the start of the fall semester.


Academic Consultations

Will I be able to meet with someone for academic consultations in-person?

  • A decision on whether in-person academic consultations will be available for the fall semester has yet to be determined. With that said, students can schedule an online appointment with Academic Support Program Specialist Cristina Kerluke or meet with a Peer Academic Coach via Zoom.

Will I be able to meet with someone for academic consultations online?

  • Students can meet with a Peer Academic Coach to review academic strategies for success, including how to effectively and efficiently read textbooks, take notes, manage time, and prepare for and take exams. To schedule an appointment with a Peer Academic Coach online via Zoom, please visit our Schedule A Tutoring Appointment page. Students can also schedule an academic consultation with our Academic Support Program Specialist on staff to discuss effective approaches to learning, including how to access the resources and services available through the Learning Commons.


Technology Support

Will there be technology support offered in-person?

  • A decision on whether in-person technology support will be available for the fall semester has yet to be determined. With that said, students can use our self-service online calendar to schedule an appointment with a Technology Assistant via Zoom. (the Tutoring: Subject-based Assistance link can be found in the MyUSM Portal under the USM Quick Links tab). NOTE: Students needing assistance with logins, connectivity, or other access issues should contact the USM Help Desk: https://usm.maine.edu/computing/helpdesk

Will there be technology support offered online?

  • Our Technology Assistants are available to help students learn the technologies used in classes and for academic assignments. This includes Brightspace, Microsoft Office programs, Google applications, software used in online courses, and other tools related to academic needs. Students can use the self-service online calendar to easily view available appointments and schedule a time with a Technology Assistant via Zoom (the Tutoring: Subject-based Assistance link can be found in the MyUSM Portal under the USM Quick Links tab). NOTE: Students needing assistance with logins, connectivity, or other access issues should contact the USM Help Desk: https://usm.maine.edu/computing/helpdesk


Study Strategy

Will there be any study strategy workshops offered?

  • We want to help you, as a USM student, maximize your academic success. Our AGILE workshops are designed to provide you with an engaging experience to enhance learning using the most efficient and effective strategies for academic success in college. Please visit our workshop page to learn more about our workshop offerings this semester. https://usm.maine.edu/agile

Where will I find information about effective study strategies?

  • We have an entire website dedicated to becoming an “AGILE learner” (Academic Gains through Improved Learning Effectiveness), which does a deep dive into how learning works, along with specific strategies such as how to read actively, take effective notes, and study in groups. The site also includes printable resources, videos, and information regarding workshop offerings for the semester: https://usm.maine.edu/agile


Services & Appointments

What days and times will services be available?

  • Our general hours of operation for the fall semester are:
    Monday–Thursday: 9:00 a.m. – 9:00 p.m.
    Friday: 9:00 a.m. – 6:00 p.m.
    Sunday: 3:00 p.m. – 9:00 p.m.
  • Students can use the self-service online calendar to easily view available appointments and schedule a time with a tutor via Zoom (the Tutoring: Subject-based Assistance and Tutoring: Writing Assistance links can be found in the MyUSM Portal under the USM Quick Links tab).

Will support services will be available by appointment, or can I drop in?

  • To manage the number of students seeking service at any given time while adhering to social distancing guidelines, service wil be available by appointment only.

Will I be able to meet with someone in person?

  • We will determine the best course of action prior to the fall semester.

Will in-person appointments be offered on all three campuses?

  • We will determine the best course of action prior to the fall semester.

Will I be able to bring a friend or classmate to an appointment?

  • To adhere to the social-distancing guidelines, students wanting to bring a friend or classmate to an appointment will only be able to do so online.

Will group appointments be available?

  • To adhere to the social-distancing guidelines, group appointments will be available online only.

What if I need help with scheduling an appointment?

  • Students who prefer a visual demonstration can watch our video on how to schedule an appointment. Those needing additional help can leave a message at (207) 780-4228, or email usmlc@maine.edu.

What if I need to change or cancel an appointment that I made?

  • Students can cancel an appointment via the scheduling calendar, which is outlined in the original confirmation email sent when the appointment was made. Those needing additional help can leave a message at (207) 780-4228, or email usmlc@maine.edu.


Additional Questions

How can I reach someone if I have a question?


Visit the Learning Commons site

 Updated August 31, 2020.

USM's Libraries will be open only for current UMS students, faculty, and staff (UMS ID required).

The information below is intended for currently enrolled students.

Updated Nov. 19, 2020

Library Hours for Winter Session/Spring 2020-2021 (subject to change)

Glickman Library and Gorham Library Pandemic Hours
Winter Session (Monday, Dec 21, 20 - Friday, Jan 15, 21)

USM Libraries Open for Online Librarian Chat/Virtual Services Dec 21–Jan 22
Monday - Friday 10:00am - 6:00pm
Saturday–Sunday, closed

Gorham/Portland Building Schedule
Mon, December 21, 2020 - Fri, January 22, 2021

Monday - Friday 10:00am - 4:00pm 
Saturday-Sunday Closed

Lewiston-Auburn Campus
LAC Winter Session Mon, December 21, 2020 - Fri, January 22, 2021
Monday - Thursday 10:00am - 4:00pm 
Friday Remote service 10:00am - 4:00pm
Saturday-Sunday Closed

Exceptions
Thursday, December 24 - Friday, December 25 Closed 
Mon, December 28 - Fri, January 1 Closed (remote services available)
(Please note: Luther Bonney computer lab will be open this week Mon - Thurs, 8:00am - 4:30pm
Friday, January 1, 2021 Closed (New Years Day)
Monday, January 18, 2021 Closed (Martin Luther King Jr Day)

Spring Semester Pandemic Hours
USM Libraries Open for Online Librarian Chat Services
Monday-Thursday 9:00am-8:00pm
Friday 9:00am-6:00pm
Saturday 10:00am – 6:00pm
Sunday 12:00pm – 8:00pm

Glickman & Gorham Library open physically 
Monday, January 25, 2021 - Friday, May 7, 2021
Monday-Thursday 10:00am - 8:00pm 
Friday 10:00am - 6:00pm (Portland) 
Closed (Gorham)
Saturday Closed (Portland)
12:00pm - 6:00pm (Gorham)
Sunday 2:00pm - 8:00pm

LAC Spring Semester Pandemic Hours
Monday, January 25, 2021 - Friday, May 7, 2021
Monday – Thursday 8:00am – 4:30pm
Friday Remote service 10:00am – 4:00pm
Saturday – Sunday Online service via Library website
IT and Writing Center hours may vary. Computer and printing available in the 2nd floor lobby all open building hours

Exceptions

December 24 and 25 Closed
December 28–January 1 Closed (Remote Services Available. See above)
January 18 Closed
Monday, February 15 Closed (President’s Day)
Wednesday, March 24 March mini-break, No Classes (Libraries remain open)
Monday, April 19 Patriot’s Day (USM Classes, Libraries open, reduced staff)
Sat/Sun, May 8-9 Closed (Commencement May 8)

Franco American Collection
Hours by appointment only - Tuesdays and Thursdays, 10:00am - 3:00pm

Special Collections
USM/UMS Visitors (By Appointment Only)

Osher Map Library
USM/UMS Visitors (Drop-In, Classes by Appointment Only):
Sunday and Monday: Closed
Tuesday: 10am-4pm
Wednesday: 10am-4pm
Thursday: 10am-4pm
Friday: 10am-4pm

Visit the Library site

Are all three campus Libraries open during the Fall Semester?

  • Yes, we continue to offer robust online services. Our buildings will be open only for current UMS students, faculty, and staff (UMS ID required). Face coverings and proper physical distancing are required in all libraries. Library building hours are available here.

Do I have to wear a face covering in the library?

  • Yes, all visitors to USM (including the libraries) are required to wear face coverings at all times inside our buildings.

Can I get help using Library resources and with my research?

Are you offering curbside pickup and/or sending items via regular mail? 

  • Yes we are! We are offering curbside pickup and mailing services for books from the USM collection and the UMS System Libraries, including the University of Maine. Curbside pick-up is available to all current USM faculty, students, and staff. 

Step by Step Guide to Curbside Ordering and Pick-Up

  1. Search URSUS or MaineCat. You may request items with the status “available.” Select “available” titles you want from USM or from another campus or library.
  2. Click on the “Request” button near the top of the page. Enter your name, library barcode, and delivery location (Portland, Gorham, LAC).
  3. Once we have received the items, we will check them out, bag them, and email you with instructions on how to pick them up. Please wait for these instructions.
  4. We are also happy to mail items to you. Please email usm.libaccess@maine.edu for further information. 

Are you offering scan and deliver services to faculty, students and staff?

Do you have textbooks on reserve? Do you have electronic textbooks available?

  • Electronic textbooks are available for a number of classes. 
  • We will have scanned chapters of our textbooks on reserve and electronic textbooks available. Please have your faculty member reach out to the library at usm.reserves@maine.edu for more information on making textbooks available via e-reserves.

I’m a new faculty member and need library assistance. Who do I contact?

Welcome to USM!  Visit our Library Faculty Resources. Every department has an assigned liaison librarian. Further Online Resources are available as well. If you have any questions, please email usmlibraryadmin@maine.edu and we will direct you to the correct area of service. 

Where can I study on campus? Are there spaces where I can take my online class via Zoom? 

The Libraries on all three campuses have a variety of spaces for you to study while maintaining appropriate social distance. For quiet study, we recommend the Glickman Library 7th floor Great Reading Room on the Portland Campus, the 2nd floor of the Gorham Library, and a variety of study carrels/tables in the Lewiston-Auburn Campus Library. 

A list of Zoom Lounge locations at USM can be found here (See the drop down list under ‘Return to Campus’ the Academics tab. This list will be updated and maintained on the Dean of Students website).  

Can I still come to the library to use the student computers and printers? 

  • Yes, beginning August 31, current UMS students, faculty, and staff may visit our libraries and use computers and printers. You will be required to present UMS ID upon entering the library, wear a face covering at all times, and practice social distance, and wipe down the area upon leaving. 

Do I need my USM or UMS ID to enter the library?

  • Yes. Please have your ID ready when you enter the building. We will be scanning UMS ID Cards. Visit the USM Card Services website if you do not have a card. 

Are the Libraries open to the general public?

  • No, we are not open to the general public. We are only open to current USM/UMS students, faculty, and staff.

Are there Guidelines for using the Libraries in person?

  • Our guidelines are university-wide guidelines. Face coverings are required at all times. Social distance measures should be practiced at all times. We will have floor decals at service desks and arrows to direct people throughout the building. We request you wipe down the area you used upon leaving. 

Will there be a maximum number of people allowed in the library at one time?

  • We will be guided by CDC, State of Maine, and USM guidelines. Bathrooms, elevators, classrooms, and meeting spaces will have occupancy limits posted. 

Have you reduced the seating capacity in the Libraries?

  • Yes, we have changed seating arrangements, reduced chairs at tables and in spaces as necessary to create appropriate physical distance. 

Can I reserve a group study room?

  • Not at this time. Due to the pandemic, our group study rooms will remain closed. Some spaces have been repurposed as storage spaces or a space where a library staff member may remove a face covering to eat a meal. 

Is the library accepting purchase requests for print and e-books from faculty?

  • Yes we are! Please contact your Library Liaison or Joy Elsner in Acquisitions.

What safety and cleanliness measures are in place in the library?

  • We have a quarantine period set for the intake and processing of materials. Staff will be following UMS and CDC safety guidelines and the buildings will be cleaned by Facilities Management based on their protocols. Facilities Management will be cleaning classroom and meeting spaces, bathrooms, and office spaces regularly. Hand sanitizer and wipes will be available when entering our buildings and in several locations.Face coverings are required in all areas. 

I cannot travel domestically or internationally to work with the research materials that I need at another archive or library. Is there anything the library can do to help?

  • InterLibrary Loan service can obtain electronic or print materials from many libraries around the country/world. Library staff are happy to help you identify access to other collections as you need.
    Email InterLibrary Loan

Is the IT computer lab open for student use in Glickman?

  • The Glickman 3rd floor computer lab will be open when buildings re-open for the fall semester.

Is the IT Help Desk open in Glickman?

Will the elevators be available in Glickman?

  • Yes, the elevators will be available at a much reduced capacity. The two elevators in Glickman will allow two people per elevator at a time. No talking and no cell phones will be allowed in the elevators. The one-way stairwells will need to be used regularly if you are in the Glickman Library. 

Are the University Events Room and other event spaces in the library available?

  • There are no events on campus during the fall semester.  Event spaces in the Glickman Library will be used as classroom spaces to allow for physical distancing during the fall semester. Please note there will be elevator capacity limits of 2 people per elevator (no talking, no cell phones), which means access to get to the 7th floor, as an example, will require using the stairs for most people.

Can I find study space in the Library?  

Yes, the library is open for studying. Seating areas have been modified to maintain social distance. You will need to wear your face covering the entire time you are in the building. Staircases offer one way access. Please observe signs and protocols throughout the building. Please wipe down the area upon leaving. 

Will food and drink be allowed in the Libraries?

  • Lewiston-Auburn Campus Library allows beverages only (face covering back in place immediately). Any food should be enjoyed outside the library. 
  • Gorham and Portland Libraries allow beverages and light snacks only (piece of fruit, cereal bar, etc.), with face covering back in place immediately. We recommend the use of the 1st floor Atrium and the 5th floor Cafe in the Glickman Library. 
  • Meals will need to be enjoyed elsewhere. Takeout food deliveries will be refused and turned away. 

When will the Starbucks Cafe in the Glickman Library re-open?

  • The 1st floor Sodexo Starbucks Cafe in the Glickman Library will remain closed for the fall semester.

Visit the Library site

Email usmlibraryadmin@maine.edu with any questions. 

pdated July 28, 2020

Is the library open this summer?

  • We are open online this summer with electronic resources and services. We are now offering curbside pickup and are sending items via the mail. Materials in the Gorham Library will not be available until late August due to fire safety work in Bailey Hall. See below for further information on curbside pick up.

Will all three campus Libraries be open Fall Semester?

  • Yes, we will continue with robust online services. Our buildings will be open for USM and UMS students, faculty, and staff. Face coverings and proper physical distancing is required in all libraries.

Can I get help using Library resources and with my research?

What are the hours in the Fall?

Are you offering curbside pickup and/or sending items via regular mail? 

  • Yes we are! The Glickman Library in Portland is now offering curbside pickup (please note Bedford Street construction) for books from the USM collection (Portland & LAC) as well as from the UMS System Libraries, including the University of Maine. Items in the Gorham Library collection will remain unavailable thru August due to construction. Curbside pick-up is available to all current USM faculty, students, and staff. We are also happy to mail materials to you.

State van delivery among UMS campuses has also resumed five days a week. 

Step by Step Guide to Curbside Ordering and Pick-Up

  1. Search URSUS or MaineCat. You may request items with the status “available.” Select “available” titles you want from USM or from another campus or library.
  2. Click on the “Request” button near the top of the page. Enter your name, library barcode, and delivery location.  Items with a delivery location of Gorham will be sent to Portland while the Gorham library is closed.
  3. Items will be pulled and shipped to Glickman.
  4. Once we have received the items, we will check them out, bag them, and email you with instructions on how to pick them up. Please wait for these instructions.

If you have questions, please email usm.libaccess@maine.edu

  1. We are also happy to mail items to you. Please email usm.libaccess@maine.edu for further information. 

Are you offering scan and deliver service to faculty and students?

Do you have textbooks on reserve? Do you have electronic textbooks available?

  • Electronic textbooks are currently available for summer classes.
  • In the Fall, we will have scanned chapters of our textbooks on reserve and electronic textbooks available. Details to be determined. Please have your faculty member reach out to the library at usm.reserves@maine.edu for more information on making textbooks available via e-reserves.

Can I still come to the library to use the student computers, printers, and scanners?

  • Not at this time, but when we physically open to students again, all computer and printing services will be available. Computer access may be limited due to social distancing measures.

Do I have to wear a face covering in the library?

  • Yes, all visitors to our USM and our libraries will be required to wear face coverings at all times inside our buildings.

Are there Guidelines for using the Libraries in person?

  • Face coverings are required at all times. Social distance measures should be practiced at all times. We will have floor decals at service desks and arrows to direct people throughout the building.

Do I need my USM or UMS ID to enter the library?

  • Please have your ID ready when you enter the building. We will be scanning USM Cards.

Are the Libraries open to the general public?

  • No, we are not open to the general public. We are only open to USM/UMS students, faculty, and staff.

Will there be a maximum number of people allowed in the library at one time?

  • We will be guided by CDC, State of Maine, and USM guidelines. Bathrooms, elevators, classrooms, and meeting spaces will have occupancy limits posted.

Have you reduced the seating capacity in the Libraries?

  • Yes, we are changing seating arrangements, reducing chairs at tables and in spaces as necessary to create appropriate physical distance.

Can I reserve a group study room?

  • Not at this time. Our group study rooms will remain closed. Some spaces have been repurposed so you may meet with a librarian or tutor remotely in our libraries.

Is the library accepting purchase requests for print and e-books from faculty?

What safety and cleanliness measures are in place in the library?

  • We have a quarantine period set for the intake and processing of materials. Staff will be following UMS and CDC safety guidelines and the buildings will be cleaned by Facilities Management based on their protocols. Facilities Management will be cleaning classroom and meeting spaces, bathrooms, and office spaces regularly. Hand sanitizer will be available when entering our buildings and in several locations.

I cannot travel domestically or internationally to work with the research materials that I need at another archive or library. Is there anything the library can do to help?

  • InterLibrary Loan service can obtain electronic or print materials from many libraries around the country/world. Library staff are happy to help you identify access to other collections as you need.
    Email InterLibrary Loan

Is the IT computer lab open for student use in Glickman?

  • Not during the summer. The Glickman 3rd floor computer lab will be open when buildings re-open for the fall semester.

Is the IT Help Desk open in Glickman?

  • Not at this time, but the HelpDesk is available via phone and online. The IT Help Desk will be open in the Glickman Library in the fall semester based on library hours.

Will the elevators be available in Glickman?

  • Yes, the elevators will be available at a much reduced capacity. The two elevators in Glickman will allow two people per elevator at a time. No talking and no cell phones will be allowed in the elevators. The stairwells will need to be used regularly.

Is the University Events Room and other event spaces in the library available?

  • Event spaces in the Glickman Library may be used as classroom spaces that allow for physical distancing during the fall semester. Please note there will be elevator capacity limits of 2 people per elevator (no talking, no cell phones), which means access to get to the 7th floor, as an example, will require using the stairs for most people.

What are the guidelines for studying in the library?

  • When our buildings re-open, building use guidelines will be set based on State of Maine, CDC, UMS/USM protocols.

When will the Starbucks Cafe in the Glickman Library re-open?

  • The 1st floor Sodexo Starbucks Cafe in the Glickman Library will remain closed for the fall semester.

Visit the Library site

Updated July 24, 2020

Is the Osher Map Library open this summer?

  • We are fully open remotely this summer with electronic resources and services. In-person visits will resume for the campus community and general public (by appointment) when the Glickman Family Library reopens for the start of the fall semester on 8/31/2020.  If you have any reference questions or image needs, please call: 207-780-4850, or email: oml-usm@maine.edu

Is the Osher Map Library currently open to the USM Community?

  • We are fully open remotely this summer with electronic resources and services. In-person visits will resume for students, faculty, and staff when the Glickman Family Library reopens for the start of the fall semester on 8/31/2020

How can I access your collections while you are physically closed or when hours are limited?

  • Over 75,000 items from our collections are fully digitized and searchable online at the Osher Map Library website.  If you have any reference questions or image needs, please call: 207-780-4850, or email: oml-usm@maine.edu

 Will the Osher Map Library be open to the public during the fall semester?

  • Yes. We will be open to the public, by appointment only, beginning Thursday, September 10, 2020.  During the fall semester, we will be open to the public on Thursdays, Fridays, and Saturdays for gallery visits (timed appointments, no more than six people per appointment time) and collection research appointments (four appointments per day). We will share the links to our new appointment reservation system in August. 

Do I need to make an appointment to visit?

  • Yes, if you are a member of the general public, you will need to make an appointment to visit. USM faculty, staff, and students will not need to make an appointment for individual visits, but will, as usual, need to make an appointment for class visits.

Can I check out a book from your reference collection?

  • Yes.  Books in our reference collection can be requested via USM Libraries (URSUS).  As of July 20, 2020, curbside pick-up is now available at USM’s Glickman Family Library for USM and UMS faculty, staff, and students. 

Can USM students visit the OML to do research for classes?

  • Once the Glickman Family Library opens to the USM Community on 8/31/2020, students, faculty and staff may resume individual research and gallery visits in the OML collections, providing they show their USM ID.

 Can USM faculty bring students into the OML for class visits?

  • Yes, we will welcome USM class visits in person and online (synchronous and asynchronous) during the fall semester.  In order to comply with social distancing guidelines, class visits will be limited to 10 students per visit (if you have a larger class, we can split the group in half). Please email our Executive Director, Libby Bischof to schedule a virtual or in-person class visit for fall 2020. 

Are you currently accepting digitization projects/requests from external organizations?

  • Yes. We will restart digitization services for external organizations in July 2020. Please email david.neikirk@maine.edu with any questions.

Will you be offering in-person work-study employment opportunities for Fall 2020?

  • Yes, we will have limited in-person work-study opportunities (socially distanced) for the fall semester. When available, job opportunities will be posted on relevant USM employment websites.

Will you be offering remote work-study employment in fall 2020?

  • Yes, we will continue to have limited remote work-study opportunities for the fall semester.

Are you hosting any in-person events (gallery openings, lectures, etc.) this summer and fall?

  • No, our summer and fall 2020 programming will take place virtually, via online Webinars. Stay tuned for our program schedule.

Are you hosting K-12 onsite Field Trips at the Osher Map Library and Smith Center for Cartographic Education for 2020-2021?

  • No, all K-12 field trips and class visits will take place online (both synchronous and asynchronous) in 2020-2021.  Please contact our K-12 Education Outreach Coordinator, Renee.Keul@maine.edu for more information.

Can I book a meeting in the Cohen Center?

  • No. For fall 2020, while USM campuses are closed to the public (except by appointment), the Cohen Center will be used primarily for USM class visits.  We will not be hosting internal or external face-to-face meetings in Glickman 103 (Cohen Center).

Updated July 1, 2020

When will the testing center open?

When can I take a CLEP or other prior learning test?

  • We don't know yet when it will be possible to safely offer on-campus testing. If you are interested in taking a CLEP, DSST, FLATS, or NYU exam at USM please fill out our test registration form and we will contact you. Learn more at https://usm.maine.edu/assessment/testing

Where can I take my math placement test?

I have completed the CPCE registration process for the on-campus test administration, will I be able to take the test this summer on the USM campus?

  • Students who have already registered for the CPCE exam for the scheduled August 7th test administration will be notified in early July about whether we can safely offer the CPCE on the campus. Please email Susan King for additional information and other alternative options.

Are there any exams I can take from home for USM credit?

What are my other options for earning credit for prior learning?

When will the Miller Analogies Test (MAT) be administered on the campus?

  • As soon as it is safe to administer the test on the campus, an update will be posted to the MAT registration webpage

Student Services

Updated Aug. 28, 2020

Is the Disability Services Center (DSC) open? 
Yes, the DSC is open Monday – Friday, 8:00AM - 4:30PM. There is at least one staff member in the office during these hours. Our student appointments will continue via Zoom or phone for the 2020–21 academic year. We are asking all students, faculty and staff to call us before coming to the office as we want to reduce overall traffic in the office and adhere to our maximum capacity allowance. At this time, we’ve set that maximum capacity at 5 so that we can maintain social distancing guidelines and allow for sufficient space in the office to serve students and others.

Some of my Fall classes switched to all-online or hybrid instruction and I anticipate barriers and would like to request new accommodations. What are my next steps? 
If you are not currently connected with the Disability Services Center, please complete this online form and someone from our office will reach out to discuss next steps.

If you are already connected with the DSC, please contact us at dsc-usm@maine.edu or individually:

What academic resources are available to assist me during the Fall semester?
In addition to your faculty and the Disability Services Center, the Learning Commons has a comprehensive academic support site called COVID-19 Academic Support Resources.

How will I receive my exam accommodations this semester? 

  • If you have a fully online course, your exams will be administered online. Please make sure to contact your professor before an exam to allow them time to adjust the time in BrightSpace. Please remember to check the time allotment before starting the exam. If it isn’t correct, please do not move forward with the exam and contact the instructor immediately.
  • If you have a hybrid or in-person course, please review your syllabus to determine how exams will be administered.
  • Talk to your professor about your testing accommodation needs.
  • The DSC will have limited test proctoring available in our office and we are working on procedures for physical distancing and safety precautions.
  • Please stay tuned for more detailed information about testing accommodations. 

How will I receive note-taking services this semester?

  • If you have notetaking assistance as an accommodation and need a note-taker for any of your Fall 2020 courses, please complete our note-taker request form.
  • In general, we suggest that you attend the first class to see if a notetaker will be needed for the class.
  • We are providing notetakers for synchronous online classes - please let us know how a notetaker would be helpful in these classes.

How should I deliver my accommodation letter?
You should send your letter electronically to your faculty and ask for a virtual or phone meeting to discuss implementation. If you have questions or concerns, please contact your DSC counselor.

Can I come into the DSC office to print? 
In previous semesters, the DSC has made available a printer for students to print off notes, faculty powerpoints and/or small print jobs. We will have one computer station set up for students to continue to access this service but you will need to call in advance to schedule a time to come in. Please call, zoo…...We will have instructions about sanitizing the workstation to ensure safety in between student use.

What do I do if I have questions about the face-covering requirements on campus?
We will guide you through the interactive process of requesting an accommodation. Per USM and the University of Maine System policy, all students, faculty, and staff members are required to wear a face covering, including during all face-to-face classes. Resident students are exempted from this requirement when in their own room in the residence hall. Students seeking additional exceptions from this requirement should contact the disability services center. 

Visit the Disability Services Center site

Updated July 1, 2020

Will TRIO SSS Summer Scholars program from August 23-28 be in person or remote?

  • We will determine the best course of action prior to the August program.

Will I meet with my TRIO SSS advisor on campus or remotely?

  • We will determine the best course of action prior to the August program.

 

 Visit the TRIO site

Updated Dec. 29, 2020

  • Until January 19, 2021, the University Store will be closed to foot traffic.

There is a staff member in the office from 8 a.m. to 4:30 p.m. on business days to answer questions, fill orders, and offer curbside pickup at the Skywalk. 

We take orders through our website and over the phone: 207-780-4070.

We have created a convenience item catalog so you can order a bottle of water, a pack of tissues, Tylenol, chapstick, stamps, etc., for pickup at the Skywalk on the Portland Campus.

Please note our office will be closed on Dec. 31, Jan. 1, and Jan. 18. While we are closed to foot traffic you can reach us by phone at 780-4070 or by emailing universitystore@maine.edu.

Standing Pandemic Operating Protocols

  • The store is open for students, faculty, and staff ONLY and they may enter via the parking garage.
  • Up to 3 customers in the store at a time. We have rearranged the store for one-way traffic and have our plexiglass shields up. 
  • The University Store is CLOSED to the general public but they may order online or
    over the phone and pickup via curbside pickup at the skywalk. 
  • For USM clothing, giftware, or school supplies please visit https://usm.maine.edu/university-storeor call (207) 780-4070 or email
    universitystore@maine.edu to place an order.
  • Textbook orders are filled by eCampus.  Use this link to order your books: https://usm.ecampus.com

Will the University Store sell masks?

 How are students getting their books now?

  • Students can elect to have their orders shipped to their home addresses or to the following University locations,
    • Portland Campus - University Store
    • Gorham Campus – Library
    • Lewiston Campus - Library 

Visit the University Store site

Billing, Financial Aid & Work Study

Updated July 1, 2020

How do I know if I qualified for Federal Work-Study funding?

  • If you requested Federal Work-Study when filling out your FAFSA and if you qualify, you will see it as part of your financial aid award on MaineStreet Student Center. You may reach out to the Student Financial Services Office with any questions about your eligibility. Contact us.

Will there be work-study jobs on campus in the Fall?

  • We will determine the best course of action prior to the start of the fall semester. 
  • Regardless of the format for fall semester, there will be student employment opportunities. Those can be viewed on the Job & Internship Board.

Where do I complete my I9 paperwork?

  • Your supervisor should complete I9 paperwork with you in person. If unable to do so in person, HR has open hours for this. Discuss options with your supervisor.

 

Learn more about Federal Work Study

Updated Jan. 5, 2021

How do I reach financial aid staff if I have a question or if I need to check the status of my financial aid?

  • In an effort to protect your health by reducing in-person contact, please review the best way to reach staff at this time on the Student Financial Services site. You may find your financial aid counselor's contact information there. We are happy to work with you via email, or set up a phone or online meeting.

When will spring financial aid be applied to my bill?

  • The first spring semester financial aid disbursement will occur approximately one week prior to the first day of fall semester classes. This means that financial aid will begin to be reflected on student billing accounts by approximately Monday, January 18, 2021.

When will I receive my spring semester financial aid refund check, if my financial aid exceeds my bill at USM?

  • Initial fall semester refunds will be generated no sooner than the week of Monday, January 18, 2021, for students who have satisfied all financial aid disbursement requirements and who have financial aid exceeding their USM bill. These requirements include: all required Federal Direct Loan forms are completed, actual enrollment matches the number of credits upon which your financial aid is based, etc.).

Why hasn't my financial aid been applied to my bill yet?

  • If your spring courses begin in one week or less and your financial aid has not posted on your account, you may not be registered for the same number of credits upon which your financial aid was based, or you may need to complete Direct Loan Entrance Counseling and/or a Loan Agreement (Master Promissory Note) at StudentAid.gov.

What do I need to do to make sure my Federal Direct Student Loans are applied to my bill?

  • You must first accept any federal student loans on your MaineStreet Student Center. If you are a first-time borrower or have not borrowed in a recent school year, you will also need to complete Loan Entrance Counseling and a Loan Agreement (Master Promissory Note) at StudentAid.gov.

What do I need to do to make sure my Federal Direct Student Loans are applied to my bill?

  • You must first accept any federal student loans on your MaineStreet Student Center. If you are a first-time borrower or have not borrowed in a recent school year, you will also need to complete Loan Entrance Counseling and a Loan Agreement (Master Promissory Note) at StudentAid.gov.

Why doesn't my financial aid cover my full bill?

  • Financial aid is awarded based on what the student is eligible to receive, it is not based on the amount of the bill. Sometimes the financial aid covers the bill, sometimes it does not. A variety of factors are used to create the financial aid award, including a student’s housing plan, loan eligibility, and how much grant money is available when we create your financial aid award package. Feel free to contact your financial aid counselor with questions.

What's the minimum number of credits I need to take to receive financial aid?

  • Students need to be enrolled in a minimum of 6 credits to be eligible for most federal financial aid. (The one exception is the Federal Pell Grant if they qualify.) However, we assume full-time enrollment (12 or more credits for undergraduate and Law students and 6 or more credits for graduate students) when initially determining financial aid eligibiltiy, so you must contact us if you will be taking a different number of credits, so that your financial aid award may be adjusted. Contact Student Financial Services.


Visit the Student Financial Services site

Updated Jan. 7, 2020

Will the University lower any student fees during the pandemic?

The University has decided to temporarily lower several fees:

  • The Online Course Fee will be reduced from $40 to $15 per credit hour.
  • The Transportation Fee will be applied using the current sliding scale based on enrolled credit hours as follows: 0 to 5.99 credit hours: $55; 6 to 11.99 credit hours: $83; and 12 or more credit hours: $110. The fee will only be applied for credit hours associated with in-person courses.
  • The Student Health Fee, which includes access to Telehealth and Counseling Services, will remain as it is, as demand for these services is at historically high levels for students taking courses in all modalities.

How can I make a payment?

  • Online payment can be made by accessing the Pay My Bill link on your MaineStreet Student Center.
    • Payments made with a credit card are assessed a 2.85% fee by the vendor processing the transaction.
    • Payments made with e-checks are not assessed a fee. The site will request savings or checking account routing and account numbers.
  • Paper checks can be mailed to: USM Student Financial Services, PO Box 9300, Portland, ME 04104-9300.
  • Cash payment and checks are accepted at our offices in Portland, Gorham, and the Student Success Center at Lewiston-Auburn College.
  • Credit and debit cards are not accepted in the offices.

How do you set up a Touchnet payment plan?

  • When you first log on to your MaineStreet account, look in the Finances section on the left side, click on the Pay My Bill link.
    • On the next screen click where it says View Bill/Payment Options.
  • When you log on to Touchnet, click on the Enroll in Payment tab at the top of the screen.
    • Please make sure that in the View your Account Section that "U of Southern Maine" is selected.
  • On the next screen click on the arrow in the Select Term drop-down menu and select Summer 2020, then click Select.
  • Your summer payment plan should appear below, click the blue select button.
  • The next screen gives information about your payment plan, what your charges are and when they are due.
    • At the bottom of the screen please click the circle next to where it states "Yes, I want to set up payments" and then hit continue.
  • On the Payment Plan Enrollment screen, you can select your method of payment in the drop-down menu.
  • Once you have selected your method of payment, click continue.
  • On the pop-up screen agree to the terms and conditions.
  • After you enter your payment information, your Touchnet payment plan should be established.

When will I receive a paper bill?

  • Spring bills were sent beginning in December. First-time bills will be sent through the first two weeks of the semester.

If I drop a class or withdraw from the semester, can I expect a refund?

  • If either of these actions results in a credit to your student account, and your financial aid does not require adjustment, a refund will be issued within 10 calendar days.

If I’m eligible for a refund, when will I receive it?

  • Refunds will begin disbursing the week of January 18, 2021. Please monitor your account.

Can I receive my refund via direct deposit?

  • Yes, you enroll from your student service center see our web site for more info.

Why do I have a financial hold on my student account?

  • A financial hold is placed on a student's account when the balance for the semester is 30 days past due.

How do I have my military benefits applied to my account?

 What do I do if I have a third-party payee?

  • It is the student's responsibility to submit an authorization to the Student Financial Services office by the semester due date. 

Can I appeal my late fee(s)?

When can I waive or confirm enrollment in the student health insurance program?

  • Students can waive or confirm enrollment by going to www.gallagherstudent.com/UMS. The deadline to waive is March 1, 2021. 
  • If you have questions, please contact Gallagher’s Customer Service Team by clicking on the link at www.gallagherstudent.com/UMS or calling 833-882-3592.

What if I have a question regarding billing or payments that hasn't been covered here?

Current in-person hours are located on our website: www.usm.maine.edu/fin

Visit the Student Financial Services site

Athletics

Updated Dec. 20, 2020

Semester Break Hours of Operation

  • Costello Sports Complex will be closed Saturday, Dec. 19, through Sunday, Jan. 3, and will reopen Monday, Jan. 4, 2021. 

  • The weeks of January 4 and January 11, Costello Sports Complex will be open from 10 a.m. to 4 p.m., Monday through Friday.

Facility Access

Facility access will be open to current faculty, staff and students. At this point, the complex will not be open to community members, families of faculty, staff and students, or for outside rentals.

To gain access and use the Costello Sports Complex, users must:

  • Present a USM ID to enter
  • Wear a face covering over the mouth and nose at all times, including while exercising. A face shield without a mask or gator mask are not be permitted
  • Be prepared to be checked in twice if using the facility for recreational purposes
  • Check-in will occur upon entry to Costello
  • Check-in will include answering NO to the following questions:
    Have you tested positive for COVID-19 in the last 14 days?
    Have you traveled from out of state or overseas in the last 14 days? 
    Have you been in contact with anyone who has tested positive or is having symptoms of COVID-19 in the last 14 days?
    Are you experiencing any of the following symptoms:
    Cough - Fever
    Headache - Shortness of Breath
    Chills - Fatigue
    Muscle/body aches - Confusion
    Loss of taste - Loss of hearing
    Access will not be permitted for anyone answering YES to any of the questions above and follow-up questions may occur
  • Check-in will occur again if recreating in Hill Gymnasium, Gorham Fitness Center or in the USM Field House for recreational purposes
  • Keep appropriate social distancing throughout facility

EXERCISE/RECREATIONAL AREAS

Gorham Fitness Center

  • Users will be required to check-in and out of Gorham Fitness Center
  • Wear a face covering over the mouth and nose at all times, including while exercising. A face shield without a mask and gator mask are not be permitted
  • Only 18 individuals can use the fitness center at one time.
  • Come dressed to exercise - locker rooms are not available
  • All equipment will be spaced 14 feet apart
  • Patrons will be asked to maintain appropriate social distancing
  • Users must wipe down exercise equipment prior to and following each use
  • High Touch surfaces will be disinfected every one to two hours by student staff
  • Costello Locker Rooms will be closed to all
  • Certain restrooms will remain open, e.g., restrooms located in locker rooms will be closed
  • One-way traffic flow once inside
  • Traffic will run counterclockwise upon entry - floor stickers will indicate traffic flow
  • No mats will be allowed in facility
  • If a bag is brought into facility, the space used to hold bag must be wiped down prior to and after use

Hill Gymnasium

  • Users will be required to check-in and out of Hill Gymnasium for recreational use
  • Wear a face covering over the mouth and nose at all times, including while exercising. A face shield without a mask and gator mask are not be permitted
  • Only 30 can use Hill Gymnasium for classes (30 individuals only) - recreational use can vary depending on the activity involved - anywhere between 6 - 30 people
  • Hill Gymnasium will be used for classrooms and practices through the majority of the day
  • Recreational use cannot occur while classes or practices are in session
  • If time allows, a hoop may be used - one shooter at a hoop - user must have their own ball
  • No large group recreational play in Hill Gymnasium
  • One-way traffic flow once inside
  • Traffic will run counterclockwise upon entry
  • High Touch surfaces will be disinfected every one to two hours by who?
  • Users must wipe down fitness equipment prior to and after use
  • Costello Locker Rooms will be closed to all - please come dressed for recreational play
  • If a bag is brought into facility, the space used to hold bag must be wiped down prior to and after use

USM Field House

  • Users will be required to check-in and out of the USM Field House for recreational use
  • Wear a face covering over the mouth and nose at all times, including while exercising. A face shield without a mask and gator mask are not be permitted
  • Only 50 individuals total can be in field house at one time with the following parameters
  • Some Gorham Fitness Center equipment will be brought to Field House for use
  • The Field House will be used for classrooms (30 individuals only) and practices for some of the day.
  • Recreational use cannot occur while classes or practices are in session
  • The following parameters must be followed in the Field House:
  • Recreational joggers should utilize inside two lanes and walkers utilize outside 3 lanes
  • 6 allowable hoops - if available, one shooter at a hoop - user must have their own ball
  • One-way traffic in Field House - counterclockwise
  • High Touch surfaces will be disinfected every one to two hours by staff
  • Costello Locker Rooms are closed to all - please come dressed for recreational play
  • If a bag is brought into facility, the space used to hold bag must be wiped down prior to and after use

USM Ice Arena—scheduled for opening on September 21, 2020

  • Wear a face covering over the mouth and nose at all times, including while exercising. A face shield without a mask and gator mask are not be permitted
  • The Ice Arena Classroom can hold 12 people
  • The Alumni Reception Center can hold 37 people
  • The Ice Sheet can hold 50 people
  • Ice Arena Locker Rooms will not be open at this time
  • Ice Arena will be open for public skate and team use
  • Users will be required to check-in and out of the USM Ice Arena for use
  • Foot traffic will be marked appropriately for social distancing

As Costello re-opens, please know that these plans have been put in place to help keep us all as safe as possible. Please be patient with us and each other as we all navigate through these challenging times. We will all need to do our part for the health and safety of our community. The most important thing we can do is wear face coverings while on campus as directed.

We look forward to seeing you all soon!


Sullivan Gym Complex

For the latest information on hours of operation, please see the Sullivan Gym Complex website

8 a.m. to 5 p.m., Mondays, Wednesdays and Fridays
9 a.m. to 5 p.m., Tuesdays and Thursdays

As you may expect, due to the pandemic, things here at Sullivan will be very different, but we have worked hard to set up the facility keeping in mind, first and foremost, the health and safety of our USM employees and students and our Sullivan staff. The changes we have made are in line with the UMaine System, USM and state CDC guidelines. 

Below, you will find the changes you can expect when you visit the Sullivan Complex:

Facility Access
Access to the facility will be limited to current faculty, staff and students. At this point, we will not be opening the Sullivan Complex to OLLI students, community members or families of faculty and staff.

To gain access to and use the Sullivan Complex, you:

  • Must have a USM ID to enter. No exceptions.
  • Must wear a face covering over the mouth and nose at all times, including while exercising. A face shield without a mask will not be permitted. No exceptions.
  • Must answer NO to the following questions:

    Have You Tested Positive For Covid-19 In The Last 14 Days?
    Have You Traveled From Out Of State Or Overseas In The Last 14 Days?
    Have You Been In Contact With Anyone Who Has Tested Positive Or Is Having Symptoms Of Covid-19 In The Past 14 Days?
    Are You Experiencing Any of The Following Symptoms?

    Cough, Fever, Headache, Shortness of Breath, Chills, Fatigue, Muscle and/or Body Aches, Confusion, Loss of Hearing or Taste

  • Access will not be permitted to anyone answering YES to any of the questions above.

Exercise Area

We have set up the main gym as our exercise area. Inside you will find:

  • Court A: Cardio Equipment
  • Court B: Walking track
  • Court C: Academic class area

Once inside the gym, the following safety measures and protocols will be in place:

  • Only 25 people at a time will be allowed into the gym. You may not wait in the lobby or inside the doors if there is no space when you arrive.
  • All cardio equipment is spaced 14 feet apart.
  • Patrons will be asked to maintain 6ft social distancing and 14 ft. if exercising intensely.
  • Exercise equipment must be wiped down before and after use.
  • High touch surfaces will be disinfected every one to two hours.
  • The “track” is for walking only. No jogging or running.
  • Patrons must receive permission to enter the offices of professional staff.
  • Come dressed to exercise and bring your own water as no bags of any kind will be allowed in the gym, and the water fountains are turned off for safety.

    We will have one-way traffic flow once inside:
  • DOWN to bathrooms on the Women’s locker room side.
  • UP from bathrooms on the Men’s locker room side.
  • Entry into the gym to right of check-in desk, exit at far end of gym.
  • One way on the track.
  • We will have signage to help direct the flow of people.

At this time, the Body Shop, Fitness Center, racquetball and squash courts, and Multi-purpose room will be closed.

  • No outside groups, clubs, etc. will be allowed to use the facility.
  • The locker rooms, saunas, showers will not be available for use. Bathrooms will be open.
  • No exercise equipment — mats, dumbbells, barbells, medicine balls, etc. — will be available.

As Sullivan reopens, please know that these plans have been put in place to help keep us all as safe as possible. Please be patient with us and each other as we all navigate through these challenging times! We will all need to do our part for the health of our community. The most important thing we can all do is wear face coverings while on campus as directed.

We look forward to seeing you all back!
Sullivan Staff


Director of Athletics Al Bean's July 31 Email to USM Student-Athletes:

This has been a very challenging time for everyone since March with the arrival of the pandemic, but we are looking forward to seeing you when you return to campus in late August. For our first-year students, we are excited to meet you and get to know you. Things will be different this year, but we will do our very best to support you, keep you safe and make you feel at home in the Athletic Department. I have prepared a brief summary of where we are and what we know at this point in time relative to some very important areas that will impact your day-to-day life as a student-athlete.

Eligibility Update
We have received direction and guidance from the NCAA, Little East Conference, and New England Hockey Conference. The LEC and NEHC have canceled conference competition for the entire fall semester and are working on scheduling scenarios for the second semester. The NCAA has taken some action at this point and is expected to take more. They have indicated as rule for 2020-2021 that if a team does not participate in more than 50% of a team’s maximum number of allowable games/competitions, student-athletes will not utilize a season of eligibility. They have also indicated that teams have 114 days that they can use at their discretion rather than the usual 19 weeks and other restrictions. We are waiting on word regarding their potential cancelation of fall championships and whether they will allow for any relief for fall sports to be held in the spring.

Opening of Costello Sports Complex
It is our intention to open the Costello Sports Complex on August 31st and have the ice sheet available for use by September 21st. Use of all athletics facilities will be governed by strict policies and procedures to maintain safety. Hours of operation will be decreased from our normal schedule, more information later.

Classes in Costello Sports Complex
Due to the need for social distancing, a number of classes will be held in the Costello Sports Complex. This will include classes in the Coaching Minor, Exercise Health & Sports Science as well as random course offerings that have 40 or more people in attendance. Our space in Costello is vital to course delivery.

Physical Exams Schedule
Here’s the schedule of physical exams for all of our student-athletes:

  • September 4th – fall sports teams
  • September 11th – spring sports – baseball, men & women’s lacrosse and softball
  • September 18th – winter sports and men’s tennis

A complete schedule of times will be developed and disseminated to coaches and all student-athletes. Please make sure you have taken care of all necessary PPE requirements before arriving for your physical exams, your coach should communicate with you about this process. Due to Covid-19, it is likely that it will take more time to complete all of the physical exams each day.

Covid-19 Testing
Testing for Covid-19 has been scheduled for August 25 to 27. All student-athletes will be tested during that time frame as will special populations such as out-of-state students, residence hall students, nursing students, student teachers and those who work on the front lines. Once you have been tested, you must quarantine at home or in the residence hall for 72 hours while we await your test results. You also have the option of coming to campus with proof of a negative test that took place within the past 72 hours. Students must be registered for classes to be tested. More information will be made available on this topic in the near future.

Student-athletes participating on any of our sports teams MUST be tested in order to participate this fall. At your earliest convenience and no later than August 7, 2020, please confirm your intent to be tested with Kim Turner, Associate Director of Athletics and Senior Woman Administrator. We need an accurate accounting for all testing. All student-athletes who confirm and are signed up to be tested must show up for their test. If you do not show for your test, you risk not living in the residence halls, you may have to take all classes online, and you may not be able to participate in athletics this fall semester. Reminder: Please reach out to Kim Turner regarding your intent to be tested. Kim can be reached at kmturner@maine.edu or at 207-253-9665. Thank you.

Social Distancing
We must adhere to social distancing guidelines in everything that we do, that includes during practice/skill sessions, working out in the fitness facility and in the Costello Sports Complex.

Practice/Skill Sessions
As indicated earlier, practice/skill sessions will be allowed to take place up to six times a week with one required day off each week, and coaches will have flexibility in using their 114 days; indoor and outdoor track should have 144 days combined. We will meet with our coaches and medical team to determine safe practice opportunities for each sport. Practices must be carefully planned and closely monitored by members of the coaching staff and administration. We hope to provide meaningful opportunities for student-athletes in every sport but the primary focus will be on skill development, It will not be business as usual and there will be adjustments necessary to previous routines.

Strength & Conditioning
Strength and conditioning will have its own policies and procedures for spacing of equipment and social distancing while student-athletes are engaged in workouts and high-level exertion —and these guidelines must be followed. Additional equipment will be moved into the field house to support strength training for student-athletes.

Study Table
Study Table will continue to be required of first-year student-athletes in some fashion. Space in the Costello Learning Center will be more limited and will be set up to meet social distancing guidelines. More information to follow on this topic.

Study Space in Costello
We will set up tables with one chair in the ice arena lobby and around the complex (where possible) for students to study and have a space to engage in their online classes.

Work-Study Positions
The Athletic Department relies on students to help us monitor and operate the Costello Sports Complex and perform other important work. We will be looking to hire student employees to begin working immediately when the Complex opens in late August. Please check in at the Athletic Department office for details.

Cleaning the Facility
Facilities Management has the overall responsibility to clean and sanitize the facility but we all have a part to play in this process. Gloves and wipes will be readily available and we will ask everyone to help us be as safe as possible by cleaning up spaces and practicing solid hygiene habits.

That’s it for now, we wanted to provide you with some updates and welcome any questions you might have. We are learning more each day and will continue to communicate with you as we move closer to the start of the year. Please feel free to contact me directly if I can help in any way. You can reach me by email at albean@maine.edu or by telephone at 207-780-5588. I look forward to seeing you on the Gorham Campus in the near future.

Learn more about USM Athletics

Jobs & Careers

Updated July 1, 2020

Will there be work-study jobs on campus in the Fall?

  • We will determine the best course of action prior to the start of the fall semester. Regardless of the format for returning to campus, there will be student employment opportunities.

What is happening will Fall Career Events?

How can we access Career & Employment Hub Services?

What physical distancing precautions will be taken to ensure that visiting the Career & Employment Hub is a safe environment?

  • We will determine the best course of action prior to the start of the fall semester. You can always book a virtual appointment.

Can Career Advisors still present to my classes?

  • Yes! Career Advisors can do presentations in-person and via Zoom. They can also send presentations ahead of time to be watched.

My Internship was canceled, how can I find a replacement?

 

Visit the Career & Employment Hub site

Updated July 1, 2020

Will the expectation be to still have face-to-face meetings with students if there is already a system in place for alternative methods such as Zoom, text, phone, and email?

  • Whenever possible, face-to-face meetings can still occur, but students and staff can adjust as needed.

How do incoming JMG students meet the JMG Specialist on campus?

  • If you still have not been in contact with the JMG Specialist on campus, please reach out to email Randy Inosencio.

 

Updated July 1, 2020

Are there additional liability issues for service-learning during COVID-19?

  • We expect the University of Maine System (UMS) will issue guidance on this issue in the coming month. In addition, specific community partners may require additional liability waivers for students volunteering on-site.

If I have to do a service project for my class, what will USM do to be sure I am safe?

  • USM and UMS will issue guidelines for all off-campus learning experiences, consistent with any state and local requirements.

Should I still pursue service-learning pedagogy in an online setting?

  • Yes, service-learning is possible in online courses. Contact Tyler Kalahar for assistance.

Will I be able to do a service project in any of my classes?

  • Many USM courses will offer service opportunities and projects this fall. Projects will vary from course to course; some will be on-site in community organizations, some will involve remote service. Your instructor will provide information on the specific project for your course.

If I don’t feel comfortable doing a required service project in the community, will I have options?

  • Yes, your instructor will provide you with alternatives to community-based service.

I’d like to volunteer and get involved. How can I do so, and safely?

  • The Service-Learning and Volunteering office maintains a current and active list of community partners seeking volunteers at this time. Visit our website for currently available opportunities. Our community partners are providing volunteers with their required safety protocols.


Visit the Service Learning and Volunteering site


Additional Questions

If you have questions about our Fall 2020 plan to return to campus, please contact Alexander Porteous, USM’s Chief Operating Officer and COVID-19 Ombudsperson.

 

 

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