Healthy Huskies

Frequently Asked Questions: Visitors & Community Members

As you browse the information below, please note that the information on this page is subject to change. In the coming weeks, prior to the fall semester start, we will be continuing to develop the most appropriate guidelines across a range of services and student needs.

If you don't see an answer to your question, please contact Alexander Porteous, USM’s Chief Operating Officer and COVID-19 Ombudsperson.

This FAQ page is tailored to the questions of our business and non-profit partners, those planning a visit to campus, and the greater community.


Return to Campus

Updated Aug. 14, 2020

Fall Calendar Change

  • This year, Tuesday, October 13 — the day immediately following the Indigenous Peoples' Day holiday — will be a University Convocation Day. The University of Maine System recently designated Oct. 13 as an instructional day rather than a break, which gives us the opportunity to engage the entire USM community — students, faculty, staff, alumni, and friends — in a rich program of activities and events on a theme of importance to the institution. Since October 13 is now an instructional day, faculty must hold classes but may include Convocation Day events in their syllabi and offer students the opportunity to participate in the day’s events in lieu of attending the scheduled class meeting. We look forward to working with a group of faculty, staff, and students to plan this special day, and we will share more information when the program is formalized.


Can I complete a remote/virtual internship for academic credit?

  • Yes. Many employers have shifted to doing much of their work remotely for the time being, and that extends to their interns. Students interested in an internship that is being offered virtually will go through the same process of obtaining approval from a Faculty Sponsor, creating a Learning Contract, etc. that they would for any other internship. Due to current circumstances, we expect remote internships to be common for the foreseeable future. As long as the content of the intern's work is meaningful and deemed worthy of academic credit by an appropriate faculty member, a remote internship will be considered for academic credit just the same as an on-site internship would be. Internship opportunities posted in USM Job & Internship Board will often note whether or not the work can or will be done remotely. 

Lab Courses

Will lab courses still be offered?

  • Yes, by mid-March 2020, USM faculty were actively seeking ways to meet course learning objectives for fall 2020 courses that might have a reduced in-person presence. There has been a near-universal reaction on the part of laboratory material providers in the corporate world, lab manual publishers, faculty, content area professionals, and faculty to collaborate on strategies for effective teaching and learning.
  • Among the strategies are: greater design of at-home learning experiences, "front-loading" in-person laboratory experiences at the start of the semester in anticipation of subsequent reduced in-campus experiences, greater use of pedagogical science in assessing learning objectives, and strategic scheduling of courses themselves, and individual learning experiences.

Who will be responsible for cleaning labs between classes (instructor, students, custodians)?

  • We will determine the best course of action prior to the fall semester start.

If we divide lab sections into smaller units, how do we keep students from congregating outside the rooms?

  • We will determine the best course of action prior to the fall semester start.

Will students need to wear lab coats or aprons in lab?

  • We will determine the best course of action prior to the fall semester start.

How, and how often, will labs be cleaned between classes (including benchtops, microscopes, and other equipment)?

  • We will determine the best course of action prior to the fall semester start.

MAT Courses

Will my MAT course be self-paced?

  • No. Each MAT course will have regular assignments with deadlines throughout the semester

Will my MAT 100, 105, 108, 120 courses have proctored exams?

  • Yes. Each section will have at least 30% of the grade determined by proctored exams.

How will my MAT exams be proctored?

  • While each section will have proctored exams, the format may differ. Some students will take their exams during their on-campus sessions, while others might take them at an approved testing site or online using a proctoring tool.

Will my MAT course have specific times when I need to be available? 

  • It depends on your section. Check MaineStreet and be sure to look at the notes for the specific section of the course in which you plan to enroll. 

School of Nursing

Will nursing student clinicals be offered face-to-face?

  • Hospitals are accepting requests for the fall semester.

Will nursing students be required to wear PPE during health-based labs?

  • Yes

Will there be additional time between lab sessions to allow for cleaning, disinfection, and resetting labs?

  • Yes

How will nursing students be screened when attending labs? 

  • Nursing students will be screened according to CDC Protocols.

Will nursing students be able to continue attending clinicals and practicum (assuming locations still accept students) even if the university moves courses fully online at some point in the semester?

  • Yes

Will nursing be able to offer our usual winter term Mental Health Clinical sections (assuming locations still accept students)?

  • Yes

If nursing students' clinical is suspended due to COVID-19, will they still graduate on time?

  • Loss of face-to-face clinical time may delay graduation. No more than 50% of clinical can be delivered via simulation-based upon Board of Nursing regulations. 

Will nursing students be able to continue living on campus in order to complete clinicals and practicum even if the university moves courses fully online at some point in the semester?

  • We will determine the best course of action prior to the fall semester start.

Will the nursing simulation labs be open when we return?

  • We will determine the best course of action prior to the fall semester start.

Additional Questions

In the coming weeks, prior to the fall semester start, we will be continuing to develop the most appropriate guidelines across a range of services and student needs. The information below will be updated as soon as we determine the best course of action.

  • What happens if I miss classes due to illness or Quarantine?
  • Will there be a pass-fail option as was offered in Spring 2020?
  • How will faculty be able to supervise/proctor exams to ensure their integrity?
  • What is the protocol for faculty and students who may become ill during the Fall semester?
  • Will faculty and students be tested for COVID-19? If so, how often?
  • If we have a course suitable for face-to-face instruction, do we need to change classrooms?
  • Will people have their temperature checked before entering buildings on the USM campuses?
  • Will faculty be allowed to hold office hours remotely by Zoom next semester?
  • Can I meet with someone in my departmental major office in July or August?
  • Is there a date for university offices to be open in-person?
  • When will students be notified that some classes are moving to on-line?
  • When will the Planetarium open?
  • As a student, how do I fill out a mask-wearing exemption? Will I be permitted on campus if I don’t wear a mask?
  • Will I be able to access computer labs and what will be the hours of operation?

Updated July 1, 2020

What will dining look like on campus this fall?

  • Dining will look very similar to how it has in the past, but will be set up initially with many prepackaged items and limited seating capacities in the dining locations. Guests will be encouraged to take their food back to their room with them or order ahead for pick up as much as possible in order to keep a limited number of guests in the dining room at any given time.

What type of procedures will dining have in place to keep me safe?

  • All dining locations will have enhanced cleaning techniques in place in our facilities, guests will be required to wear face coverings, social distancing will be in place, foot traffic patterns will be clearly identified and there will be barriers in place to separate employees from guests during their dining experience.

Will there still be options for students with allergies or special dining accommodations?

  • Simple Servings and MyZone, the core of our allergy-free dining stations, will still very much be offered this fall and going forward.  Every station is also designed to allow guests to customize their dishes to eliminate ingredients that do not work for their dietary situation. We encourage all guests with any special dietary considerations to reach out to our Campus Dietitian, Chelsea Champagne.

With reduced seating in the dining hall, will there be take out / delivery options?

  • Take out will be encouraged in all dining locations when we first open. You can also place orders in advance through our Bite+ App which is available on all mobile devices. Delivery will be available from the Husky Hideway on the Gorham Campus and Woodbury Campus Center on the Portland Campus to all offices, residence halls and classroom buildings.

Will I be allowed to sit with my friends in the dining hall?

  • For the safety of our guests, we will be implementing social distancing procedures in the dining hall when students first return in the fall. This will include reduced seating capacity following the six-foot rule. Due to the limited seating capacity, we encourage guests to take their food back to their room with them or order in advance to avoid having to come into the dining hall at all.

Will there be screening methods in place for dining employees?

  • All dining employees will have enhanced screening methods in place to ensure the safety of our employees and guests. Temperatures will be taken daily upon arrival — screening will be completed prior to starting their shifts and social distancing methods will be in place in the food preparation and serving areas. All employees will be required to wear face coverings while clocked in.

Will the meal plans change based on the new dining regulations around COVID-19?

  • Dining Services has put many safety features into our dining locations in order to allow students to maximize the use of their full dining plans. Our current meal plan selections can be found on the Sodexo website.

What if I have a question related to a special dining accommodation, who can I contact?

  • Any questions around special dining accommodations can be directed to our Campus Dietitian, Chelsea Champagne:

Will I be required to wear a face-covering in the dining locations on campus?

  • All guests will be required to wear a face-covering when entering or exiting our dining facilities. If you choose to dine in our limited seating, you will be able to take your face covering off when you sit down to dine at your table.

I'm worried about having to pass my payment back and forth to the cashier, will there be a way to do this virtually?

  • All guests will be able to use our new tap and go technology for meal plan and credit card payments in the dining facilities. Guests can also pay in advance through our new Bite+ App, which can be downloaded on all devices.

Will I still be allowed to change my meal plan once I get to campus and determine my new normal around dining?

  • All guests will be given the option to change their meal plan each semester for the first two weeks of the semester. Meal plans can be changed as often as they need to during that time period.

Visit the Dining Services site

Updated July 24, 2020

A July 24 Email Update to the USM Community from COO and CBO Alec Porteous

Dear USM Community Members,

During last week's Town Hall meeting, John Souther, USM's Executive Director of Facilities Management, and I had the opportunity to discuss measures that the University will be taking to ensure that our campuses are clean and sanitary this fall for students, staff and faculty members. Since not everyone was able to attend the Town Hall, I wanted to provide a summary of our approach here and to provide my contact information should you have any questions or input on the planned additional cleaning, sanitizing and health safety measures.

Turning first to the classroom experience, the Facilities Management Team is working closely with the Provost and Registrar's Offices to ensure that furniture in classrooms and other teaching spaces (i.e., larger spaces converted for fall academic instruction) are appropriately arranged for social distancing. Additionally, each classroom will be equipped with hand sanitizer, sanitizing wipes, and disposable face coverings as well as plexiglass barriers that faculty members may request to teach behind. The Custodial team will be cleaning classrooms and teaching spaces at least once per day with an EPA-registered, hospital-grade disinfectant.

Classroom Buildings 
Regarding classroom buildings, Facilities Management will be installing ample signage indicating maximum occupancy for classrooms, meeting spaces, study lounges and elevators. Floor decals will indicate directional flow for hallway foot-traffic; and, wherever possible, buildings will have separate entrances and exits. Restrooms will be cleaned at least twice per day, with the Custodial team cleaning high-usage restrooms on a more frequent basis.

Residence Halls
Residence halls, likewise, will be cleaned and sanitized on a regular basis with a particular emphasis on cleaning and sanitizing restrooms and high-frequency touch areas, such as doorknobs, railings and the like. While students will be expected to maintain the cleanliness and sanitation of their individual rooms, the Custodial team will ensure that sanitizing wipes and hand sanitizer are also available in common areas.

Campus Buildings
Campus buildings containing faculty and staff offices will be cleaned on a frequent basis. Shared spaces, such as lounges, will be cleaned daily, and faculty and staff offices will be cleaned weekly. For office spaces, Facilities Management will provide cleaning supplies and safety materials (i.e., sanitizing wipes, hand sanitizer, plexiglass shields) upon request to ensure that individuals are able to maintain a safe and healthy working environment. To request cleaning supplies and/or plexiglass shields, Facilities Management requests that faculty and staff members submit requests through their respective departments in the form of a maintenance request work order. Facilities Management will fund the supplies, but inputting requests through the work order system will provide for more seamless processing and timely turnaround.

Over the course of the summer, Facilities Management has been testing ventilation systems in each of USM's buildings. All HVAC systems located in campus buildings are being inspected to ensure proper functioning. Facilities Management will replace all air filters prior to the beginning of the fall semester. In addition, we will be extending HVAC schedules to run later into the evening to increase air turnover in campus buildings. Further, outside air dampers will be opened in buildings that have the capability of introducing outside air. Facilities Management encourages faculty and staff to open windows in occupied space and close windows upon leaving the space.

Face Coverings
Lastly, we had the opportunity at the Town Hall to update attendees on USM face covering and mask inventory for the fall semester. At this point, we have placed the following orders:

Cloth face coverings for students: 6,000 
Cloth face coverings for employees: 4,630 
Clear face coverings: 5,600
Disposable face coverings: 35,000
Cloth face coverings / N95 masks for Health Services: 2,700

In addition, the University Store will be selling USM-branded cloth face coverings at cost.

Student Affairs will distribute cloth face coverings to students, and cloth face coverings for employees have been delivered to Public Safety. The Disabilities Services Center will have clear face coverings available for distribution upon request. Please contact Director Joanne Benica ( to arrange for pick up of a clear face covering.

Thank you for your consideration and partnership. Hopefully, this information proves helpful for those who will be returning to campus this fall. Please don't hesitate to contact me with any questions, concerns or ideas for improving USM's approach to health and safety on our campuses this fall.

Alec Porteous
Chief Operating Officer & Chief Business Officer

What is USM doing to Sanitize Campus?

  • USM Facilities Management (FM) custodial staff has enhanced cleaning efforts, increasing the cleaning frequency of high-usage areas, high-touch surfaces, and restrooms. Disinfecting cleaning (wipes) materials will be provided for students, faculty, and staff in classrooms. Additional checklists, training, and supervision will be provided to FM custodial staff.

How will Facilities Management clean and sanitize classrooms?

  • Every classroom will be disinfected and sanitized daily. In addition, disinfectant wipes, hand sanitizer and disposable face coverings will be made available for students and faculty to wipe down their individual area before class starts. 

How will Facilities Management sanitize offices?

  • Cleaning and sanitizing of independent work areas (offices/cubicles) will be provided once per week. This will include the disinfecting of doorknobs and light switches as well as vacuuming. Occupants will be responsible for removing recycling to the central area waste stations. Occupants should participate in the "Tiny Trash" program and remove trash by bringing it to the nearest waste station. Personal areas such as desktops will not be maintained by custodial staff.

Will Facilities Management be providing cleaning materials and supplies for all departments?

  • Facilities Management will be providing disinfectant wipes, Hand sanitizer and plexiglass barriers for all departments.  Departments are required to put in a Maintenance Request Work Order for supplies needed for the department.  See link to put in a Matenance Request Work Order -

What disinfectant chemicals are used on campus?

  • Our custodial staff primarily uses Proctor and Gamble’s Pro-Line Disinfecting Floor and Surface Cleaner II, a no-rinse cleaning and hospital-grade disinfectant. This product meets OSHA Blood Borne Pathogen (BBP) requirements and is EPA registered. It also kills a broad spectrum of bacteria, viruses and fungi, including MSRA and VRE, Hepatitis B, Hepatitis C, HIV-1, Influenza A, H1N1, Athletes foot fungus, mold and mildew.

Will Social Distancing signage be installed?  

  • Yes, Social distancing signage will be installed on floors and in areas where waiting lines will form on all campuses.

Will extra dorm room furniture be removed from rooms?  

  • Yes, any room with a third set of furniture will have that furniture removed and stored. If it is a double room with only a single occupant living in it. The second set of furniture will not be removed.

Updated July 30, 2020

Testing Information

Why is testing important?

  • Until there is a vaccine for the novel coronavirus, testing can identify new cases of COVID-19 and be used to isolate infected individuals and track down others who may have been exposed.

How much does the test cost?

  • This test is free of charge to you; it is being provided by the University and will be administered by professionals.

Who will be tested?

  • All students arriving from outside Maine
  • All residential students
  • Other students identified by the University based on other factors (for example, students scheduled to participate in field-based learning experiences).

Will individuals be required to quarantine after testing?

  • Yes. Individuals will be required to quarantine until test results are returned. Individuals should expect a quarantine period of 48 to 72 hours in their residence hall rooms or off-campus housing.

  • Students who can show proof of a negative PCR diagnostic test taken within 72 hours of arriving on campus will not need to be tested at USM. You must bring proof of your negative test to your appointment testing time. Virus antibody tests and rapid tests are not acceptable. The test must be a diagnostic test, often referred to as a PCR test. Please consult with your primary care provider about where you can obtain a diagnostic/PCR test.

  • Please note that if you opt to be tested prior to your arrival on campus, the cost of the testing will be your responsibility. Also, receiving test results in less than 72 hours is often difficult due to a surge in cases in the United States. As such, to help students be in the best position to move in and attend classes, we encourage everyone to take advantage of the on-site testing process as outlined.

What can I do while in quarantine after the test?

While you are in quarantine as you await your test result ...

You Can

  • Move freely about your individual residence hall space (room, suite or apartment).
  • Do solo exercise outside (not with or nearby to others, and not passing a ball around or touching equipment others will touch).
  • Interact electronically (via Zoom, phone, text, games, email). 
    Get meals in Brooks.

You Cannot

  • Exercise outside with someone else, even if you are social distancing.
  • Visit other in-person resources on campus, including libraries and gym.
  • Hang out with anyone, indoors and out.
  • Attend in-person work (remote work from your room is just fine!)
  • Invite a guest into your room.
  • Use public restrooms apart from the one in your space.
  • Leave campus to visit with friends, shop, etc.
  • Get on the bus or in a car with someone else.
  • Exit your room without a face covering that is covering your nose and mouth completely.

Please let us know before or during that time if you need assistance with quarantine logistics. We are here to help you best comply with quarantine to keep the community safe.

Here are a few things we suggest everyone think about as they consider how to manage the period of quarantine:

  • Food shopping — Please do your food shopping ahead of time for the three days. If you encounter difficulties, please let us know and we’d be happy to help.
  • Medication refills — Plan to refill and pick up prescriptions before the testing occurs.
  • Work — Please discuss with your work supervisor that you’ll need to be out for three days.

You will get a call from our testing service, Convenient MD, if your test is positive. USM will then work with you through isolation options and supports. We are building a robust support structure, including meals, housing, and other needs. You will not have to navigate this process alone!

Are Health Center staff available to see students for in-person appointments during the pandemic?

  • Yes. Health Services will still be able to see students for non-COVID-related health issues that require in-person contact such as immunizations, physicals, STI screening, injury assessment, etc.

What should I do if I think I have been in contact with someone with COVID-19?

  • The degree of exposure and risk of transmission varies depending on the duration, proximity and frequency of contact. In general, an interaction with an infected person that is within 6 feet for 15 minutes or more in an enclosed space can increase the risk of becoming infected even if the other person is wearing a mask. If you have questions/concerns about a possible exposure, please call us for additional guidance: 207-780-5411

What should I do if I think I may be experiencing symptoms of COVID-19?

  • If you have a primary care provider in the area, we would advise you to contact them for further guidance and possible testing. If your primary care provider is a long distance away or you have no primary care provider, call us and we will assist you in getting access to testing: 207-780-5411.

How can I make an appointment for Health & Counseling Services this summer?

  • Although Health Services will not be open for appointments this summer, we are open to taking your questions. Please call 207-780-5411. Counseling Services is seeing patients for appointments on a more limited basis via teletherapy over the summer months. Please call 207-780-4050.

How can I make an appointment for Health & Counseling Services this fall?

  • For Health Services, call 207-780-5411. Telehealth and in-person appointments will be available, but in an effort to curb the spread of COVID-19, no walk-in appointments will be taken.

What will happen if a student or employee is found to test positive for COVID-19?

  • The Maine CDC is notified whenever someone tests positive for COVID-19. A case investigator from the Maine CDC will make contact with the now isolated individual to determine who might have been exposed and then contact them to recommend quarantine. In some cases, the Maine CDC may determine that it is necessary to notify the university so that measures can be taken to protect the campus community while maintaining privacy for the affected individuals.
  • To engage USM Counseling Services, please call 207-780-4050. Teletherapy and arranged in-person crisis appointments will be available. Students may also contact the Maine Statewide Crisis Hotline: 1-888-568-1112.

Visit the Health & Counseling site

Updated Aug. 13, 2020

An Email Update from USM's Housing Team

Hello friends!

This email is going to all our residential students with more move-in details for you. Some of these are guided by our Question and Answer session last night. Thank you to those that joined! We are holding another next Wednesday, August 19th at 7pm in conjunction with campus partners to answer your questions about move-in and life on campus. Learn more and register. 

Regarding your move-in day and time, we need everyone to plan ahead to arrive as scheduled. This is also your testing time. We cannot accommodate requests to change times as these times have been submitted to our testing service.

Information still to come
One thing you will hear from us frequently is that information on some topics is still pending. We are shaping the on-campus experience for this year in a pandemic. There is no precedent for us to anticipate all logistics, and as you all ask good questions, some are unexpected and take us some time to sort through. Additionally, even things we believe are decided change as circumstances change and the scientific understanding of the virus evolves. Please keep tuned in as we release additional details, or plans shift.

What will campus look like in the Fall?
Campus will look different. We wouldn't be good stewards of your safety if we didn’t take seriously our role in creating a safe environment. However, you will still see many hallmarks of the community you want and expect on campus. We are putting up a tent outside on both campuses for multiple uses, including being able to sit with a couple friends. You’ll see Week of Welcome posters when you come on campus, and items for you in your room upon arrival. All services will still be provided, though many offices will be available electronically, for your protection and theirs.

It might be good to start thinking through who is going to be “in your bubble.” The CDC defines a close contact as someone you are within 6 feet of for more than 15 minutes. The more people who meet this definition, the higher your risk of being identified as a close contact of someone and needing to quarantine. For our returning students, think through your small group of friends and acquaintances. For new students, you’ll have opportunities to connect with others. It will be natural to pick a few people to hang out with, eat meals with, exercise with, and have game nights with. Put some thought into what that looks like for you.

Move-in flow
Here is a step-by-step detail of the move-in process!

1) When you arrive on campus please proceed to Costello Sports Complex first for testing.
2) Park at Lot G-16 (across from Costello entrance).
3) Students will enter Costello with their completed consent form. If they do not have the form, it will slow down the process. Any person accompanying students will be asked to wait outside of the building to reduce density. Each student is allowed one person to assist with their move-in process. That person must check-in at the Parent/Family desk outside of Costello.
4) Once tested, students will proceed to their hall. A number will be provided for you to call, and a staff member will come out to do an almost touchless check-in process (just handing over cards and keys as needed!). No paperwork, no handing materials. Room condition reports are electronic, and the materials will be waiting in the room.
5) Students can then move-in, and once moved in, will begin quarantine immediately.

Pack light!
We are requesting that everyone pack light. With limited move-in help and the need to be nimble in case plans change, students should really think about bringing a much smaller number of items. To this end, we are instating a new policy of no furniture or rugs being allowed to be moved-in. Here are a few questions we’ve had about move-in:

  • What if we have multiple vehicles? You may bring two cars, your own and your helper, but please do not pack both cars full. They can park in designated lots, though it’ll be further to bring items. Traffic directors will assist with particulars of parking. 

  • What if I need multiple move-in helpers? You likely did not pack light. Only one guest per person. 

  • My guest needs more than an hour to move me in: You likely did not pack light. Guests should not be in the halls more than one hour. We don’t want to get into the business of assessing how many items you’ve brought. But know that if you are looking for exemptions on policies because you brought a large number of items, know they will likely not be granted.

Maine State Quarantine expectations:
The State of Maine has a mandated quarantine for all out of state visitors. As of August 13th, there are five states exempted from that expectation: New Hampshire, Vermont, Connecticut, New York and New Jersey. The reason for these exemptions is that there is a similar rate of infection in those states. Through our testing on campus, we manage that exemption for students. If families are coming from states that are not on this list and they do not have a negative test result (more info below), they cannot assist in move-in. This is not our rule - this is a State of Maine requirement. It is important for families to understand and research the implications of this requirement. You can find more information here.

We ask students and their guests to be aware of this, and to keep an eye on the guidance. States could be added or taken away from the exemption list at any time. The Maine CDC monitors the numbers and updates the list. If they update it the day before move-in, we all need to abide by it. Students will get updates from us via email, and anyone can monitor the website listed above as well.

Move-in helpers
We had some great questions last night that shone a light on the fact that students need more guidance on the guest they can have for assistance. Students can have one move-in helper per student. Guests cannot take turns as that increases the possibility of exposure and spread within the residence hall. There will be a station where move-in guests will show ID. If they are from a non-exempted state, they will need to show a negative PCR test taken within 72 hours. Antigen test and antibody tests do not qualify.

Note: If someone has taken a test and they are still waiting for results, they will not be allowed in the building. We share this with transparency to prevent someone from arriving, hoping we will waive the requirement. If your testing site is not turning around results within 72 hours, please plan accordingly.

Once the guest has been approved, they will be given a bracelet with a time on it, allowing access to the hall for one hour. They can assist moving in until move-in is complete, or until that hour is up, whichever comes first.

We will not be checking on people who wait in the car, so there is no requirement to be from an exempted state, or to test.

We understand there are a lot of rules. We heard last night that the clarity would be helpful so families could make decisions about who would come for move-in. All of this is to protect everyone - the students most of all. Not controlling the number of people in the building puts our community at risk. We understand that for some of you, this is not the college move-in you’d hoped for. We understand, and are similarly disappointed. Move-in tends to be a day of celebration typically. But we cannot let our disappointment sway us to make unsafe decisions. These decisions are to keep the community safe and to protect our ability to continue to offer housing.

Cancellation Deadline
This is a reminder that August 15th, this Saturday, is the last day to cancel your Fall housing without penalty. You can cancel by emailing us at

This is a lot of information — please read, process, check-in with your family or support people, and don’t hesitate to let us know if you have questions. We will keep emailing with details to help you have a better picture of what life will look like on campus this Fall!

The USM Housing Team

Residence Hall Policies

Will we have to wear masks in the residence halls?

  • Yes. Anyone within the residence hall is required to wear a face-covering over their nose and mouth when in public spaces. This includes, but is not limited to, laundry rooms, hallways and the main lobby.
  • Students are not required to wear a face-covering in their apartment or suite unless there is a staff member present for facilities work or emergency response.
  • Please put on your mask before approaching the building.
  • Staff will ask you to wear a face covering, and if you need assistance acquiring one please email

How will I know if someone in my building/pod/room is sick?

  • If someone is sick, we will notify the building, anyone sharing a restroom with the individual, and any close contacts. 

What is the quarantine/isolation process for someone who is sick?

  • The first preference is that a student goes home to quarantine or isolate. If that is not an option, USM will assist students to quarantine or isolate away from other students to prevent exposure.

Can I go home on weekends?

  • We generally are encouraging students to stay on campus to reduce the chance of exposing the USM residential community.  If students were to travel, they will need to comply with the State of Maine's requirements for those traveling out of state.

Will guests be allowed on campus?

  • Not at the beginning of the fall. If there are no COVID-19 cases on campus within the first weeks of the fall semester, we may reconsider policies. 

I have my own health-related considerations specific to COVID-19. Can I request disability-based housing accommodations?

Will I be able to change my room after I move in?

  • We will not be able to consider room changes for the fall semester. Having students move around campus would increase the potential for the spread of COVID-19. We will work with students to work through a developmental mediation process for any interpersonal conflicts with roommates.  

What activities will there be in the residence halls?

  • Hall activities will be held online, through social media and Zoom, and may include things like contests, challenges, virtual paint nights, dance competitions, and more. RAs will also be checking in frequently with residents as part of community-building and keeping residents and the halls safe.

Will lounges and study rooms be available for student use?

  • Not at the beginning of the fall. If there are no COVID-19 cases in the residence halls within the first weeks of the fall semester, we may reconsider the closure of the common spaces.

What is the residence hall cancellation policy?

  • COVID-19 has caused much disruption and hardship for many families. As such, penalties for canceling before August 15th will be waived. You must notify Residential life in writing at that you'd like to cancel your housing.

What happens if people are not following these new policies?

  • Hall policies will have different levels of enforceability, and the consequences will vary depending on the policy and the behavior. 

Support and Resources

Who can I talk to if I'm feeling anxious or nervous?

  • USM Counseling Services is a great resource for students. In addition, Residential Life staff are available and happy to talk, and can connect students to resources on and off-campus. 

How can I contact Residential Life if I have questions?

  • Monday through Friday:
    • Call 207-780-5240
    • Email us
    • Stop by the office in 125 Upton Hall after USM has opened

What do I do if I'm locked out?

  • Monday-Friday: 
    • 8:00 a.m. – 4:30 p.m.: Call the Residential Life office at 207-780-5240 
    • 4:30 p.m — 8:00 p.m.: Call Public Safety at 780-5211.
    • 7:00 p.m. — 7:00 a.m.: Call the hall RA on duty.
  • Saturday & Sunday: 
    • 8:00 a.m. – 4:30 p.m.: Call Public Safety at 780-5211.
    • 7:00 p.m. — 7:00 a.m.: Call the hall RA on duty.


Visit the Office of Residential Life site

Updated July 1, 2020

In the coming weeks, prior to the start of the fall semester, we will provide information regarding the following important questions:

  • Is there a point person a department can contact to help them work through the set up of their workspace/building (social distance, one-way hallways, blocking off cubicles, etc.)?
  • How do employees get their masks?
  • How do student employees get their masks?


Visit the USM Human Resources site

Updated July 1, 2020

Will USM campus mail be delivered in the fall?

  • Yes, campus mail will be delivered in the fall to departments based on our three campuses.

Are students now able to visit the Mail Room on the Gorham campus to collect mail?

  • Yes. Students can visit the Gorham Campus Mail Room to collect mail from their mailboxes and packages from the Mail Room.
  • We are following CDC guidelines and will be placing social distancing signage and place markers in our space.
  • We do request that students wait until they receive an email notification directly from USM Mail Services that their package is ready for pickup. (Please wait until you receive an email notification directly from USM Mail Services, rather than the vendor or shipper, as we still need some time to process receipt of packages).


Visit the Mail Services site

Updated Dec. 18, 2020

Please note the change in hours for the last two weeks of December. (The Parking Garage will be open the same time the Parking Services Office is open.)

Monday, December 21 - 7:15 am to 6:30 pm
Tuesday, December 22 - 10:00 am to 6:30 pm
Wednesday, December 23 - 7:15 am to 6:30 pm 
Thursday, December 24 - Closed
Friday, December 25 - Closed

Monday, December 28 - 7:15 am to 6:30 pm
Tuesday, December 29 - 7:15 am to 6:30 pm
Wednesday, December 30 - 7:15 am to 6:30 pm 
Thursday, December 31 - Closed
Friday, January 1 - Closed

The Garage will be open Monday, January 4, at 7am. 

Reminder: The Parking Garage is closed on weekends and when USM is closed. 

For more information please see the Parking Garage website

New Student Campus Visit Days:

If you have a confirmed registration at one of the Orientation's Campus Visit Days and wish to pick-up your Parking Permit for the academic year during your Visit Day, unless instructed otherwise, you must order your permit online through the Parking Portal two business days prior to your scheduled event.

Parking Permits:

  • We now have new and updated parking permits found at USM Parking Permits if you need to use them.
  • If you have questions on your plate class, please see this PDF for help. 
    Due to COVID-19, we are requesting you to order your permit online at the Parking Portal. 
    We will be offering different options for delivery of your permit via a form from the Parking Portal.
  • You must pay for any citations you might have before purchasing a parking permit. 
    Please do not hesitate to contact us if you have any concerns or questions about your citations or any issues with the Parking Portal.

Parking Portal:

  • You can order your USM Parking Permits online.
  • You must have your browser (example: Google Chrome) logged in to your account for the new COVID-19 guidelines and delivery options through the Parking Portal. 
    This online site can be found under the USM Quick Links on the left side at the home page of after you login.
  • You will be asked for your delivery option on the last screen called Payment Receipt, look for the link to a Google form above the Purchased Items title.

Students Living in Residence Halls:

  • You must order your permit online through the Parking Portal. Your parking permit will be sent to your campus mailbox.
  • Your permit is paid by the Transportation Fee on your Student Bill. Please read the red text instructions found on the Parking Portal for no charge.
  • The only charge you should have is for any citations you might have.

Students Living off Campus:

  • Commuter students, please use the Parking Portal to request your parking permit. Your permit will be mailed to you or available for pick up.
  • Your permit is paid by the Transportation Fee on your Student Bill. Please read the red text instructions found on the Parking Portal for no charge.
  • The only charge you should have is for any citations you might have.

Online students: You will need to contact us for arrangements to park on either Portland or Gorham Campuses if you need any services at USM. 

LAC students: You may buy a parking permit for $55, good for the academic year (September 1st to August 31st), to park on either the Portland or Gorham Campuses. Please contact us for this option.

Employees at USM:

  • Recent Hires: You may order your parking permits by mail, Inter-Campus mail, or in person at the Parking Service Office in Portland, if you cannot access the Parking Portal. 

  • Current Employees: The 2021 parking permits will be available in the middle of December online at the Parking Portal. 2020 and 2021 parking permits are $25 each.

  • Reminder: On the Portland campus, P2, in between Woodbury Campus Center and Masterson Hall, is the only lot employees cannot park in.

Please check with our Parking Services site for information as we move forward.

Please do not hesitate to contact us if you have any concerns or questions about your citations or any issues with the Parking Portal.

Thank you for your patience as we work our way through this new era.

Be safe, Be well!
Parking Services Office is located on Level 1 in the Portland Parking Garage.

Updated July 1, 2020

How do I get help in an emergency?

  • Dial 9-1-1 or push the large button on any emergency call box located on campus.

Where do I go to get a parking pass?

  • The Public Safety building on the Gorham campus, or the Parking Office located on the first level of the Parking Garage on the Portland campus.

 Who do I contact to learn more about parking information?

  • Contact the Parking Office at 207-780-4718.

 Who do I call if I am locked out of my room or building?

  • Contact Residential Life at 780-5240, or Public Safety (after hours) at 780-5211

 How do I report a crime anonymously?

 When is Public Safety open?

  • We are open and available to serve the USM community 24/7, 365 days a year.

Visit the USM Public Safety site

Admissions & Athletics

Updated July 1, 2020

Will there be on-campus tours and group information sessions?

  • No. For Fall, we will continue offering visitation and information experiences virtually and online.

Will USM Admissions Counselors be visiting my high school this fall?

  • USM will explore local invitations from Maine high schools. USM will increase engagement with students, high schools, and fairs throughout the country and abroad through virtual and online formats.

Will SAT/ACT scores be required for admission?

  • No. USM has expanded our test-optional policy to all undergraduate programs to applicants who apply for admission in the 2020–21 academic year.

How can I meet or speak with an Admissions Counselor?

  • We are available to meet with students and families via phone or video-conferencing. Contact our admission office to arrange a personalized time.

How can I see the USM campuses?

  • We have designed a couple of ways for you to see the USM campus, including online virtual 360 tour, outside self-guided tour maps, and a realistic virtual tour with our tour guides.

Where do I send Admissions materials?

  • Send all materials to: Application Processing Center, University of Maine System, Bangor, ME 04402. Colleges and universities that participate in electronic submission of transcripts can send official transcripts via email.


Learn more about Admissions at USM

Updated Dec. 20, 2020

Semester Break Hours of Operation

  • Costello Sports Complex will be closed Saturday, Dec. 19, through Sunday, Jan. 3, and will reopen Monday, Jan. 4, 2021. 

  • The weeks of January 4 and January 11, Costello Sports Complex will be open from 10 a.m. to 4 p.m., Monday through Friday.

  • Facility access will be open to current faculty, staff and students. At this point, the complex will not be open to community members, families of faculty, staff and students, or for outside rentals.


To gain access and use the Costello Sports Complex, users must:

  • Present a USM ID to enter
  • Wear a face covering over the mouth and nose at all times, including while exercising. A face shield without a mask or gator mask are not be permitted
  • Be prepared to be checked in twice if using the facility for recreational purposes
  • Check-in will occur upon entry to Costello
  • Check-in will include answering NO to the following questions:
    Have you tested positive for COVID-19 in the last 14 days?
    Have you traveled from out of state or overseas in the last 14 days? 
    Have you been in contact with anyone who has tested positive or is having symptoms of COVID-19 in the last 14 days?
    Are you experiencing any of the following symptoms:
    Cough - Fever
    Headache - Shortness of Breath
    Chills - Fatigue
    Muscle/body aches - Confusion
    Loss of taste - Loss of hearing
    Access will not be permitted for anyone answering YES to any of the questions above and follow-up questions may occur
  • Check-in will occur again if recreating in Hill Gymnasium, Gorham Fitness Center or in the USM Field House for recreational purposes
  • Keep appropriate social distancing throughout facility


Gorham Fitness Center

  • Users will be required to check-in and out of Gorham Fitness Center
  • Wear a face covering over the mouth and nose at all times, including while exercising. A face shield without a mask and gator mask are not be permitted
  • Only 18 individuals can use the fitness center at one time.
  • Come dressed to exercise - locker rooms are not available
  • All equipment will be spaced 14 feet apart
  • Patrons will be asked to maintain appropriate social distancing
  • Users must wipe down exercise equipment prior to and following each use
  • High Touch surfaces will be disinfected every one to two hours by student staff
  • Costello Locker Rooms will be closed to all
  • Certain restrooms will remain open, e.g., restrooms located in locker rooms will be closed
  • One-way traffic flow once inside
  • Traffic will run counterclockwise upon entry - floor stickers will indicate traffic flow
  • No mats will be allowed in facility
  • If a bag is brought into facility, the space used to hold bag must be wiped down prior to and after use

Hill Gymnasium

  • Users will be required to check-in and out of Hill Gymnasium for recreational use
  • Wear a face covering over the mouth and nose at all times, including while exercising. A face shield without a mask and gator mask are not be permitted
  • Only 30 can use Hill Gymnasium for classes (30 individuals only) - recreational use can vary depending on the activity involved - anywhere between 6 - 30 people
  • Hill Gymnasium will be used for classrooms and practices through the majority of the day
  • Recreational use cannot occur while classes or practices are in session
  • If time allows, a hoop may be used - one shooter at a hoop - user must have their own ball
  • No large group recreational play in Hill Gymnasium
  • One-way traffic flow once inside
  • Traffic will run counterclockwise upon entry
  • High Touch surfaces will be disinfected every one to two hours by who?
  • Users must wipe down fitness equipment prior to and after use
  • Costello Locker Rooms will be closed to all - please come dressed for recreational play
  • If a bag is brought into facility, the space used to hold bag must be wiped down prior to and after use

USM Field House

  • Users will be required to check-in and out of the USM Field House for recreational use
  • Wear a face covering over the mouth and nose at all times, including while exercising. A face shield without a mask and gator mask are not be permitted
  • Only 50 individuals total can be in field house at one time with the following parameters
  • Some Gorham Fitness Center equipment will be brought to Field House for use
  • The Field House will be used for classrooms (30 individuals only) and practices for some of the day.
  • Recreational use cannot occur while classes or practices are in session
  • The following parameters must be followed in the Field House:
  • Recreational joggers should utilize inside two lanes and walkers utilize outside 3 lanes
  • 6 allowable hoops - if available, one shooter at a hoop - user must have their own ball
  • One-way traffic in Field House - counterclockwise
  • High Touch surfaces will be disinfected every one to two hours by staff
  • Costello Locker Rooms are closed to all - please come dressed for recreational play
  • If a bag is brought into facility, the space used to hold bag must be wiped down prior to and after use

USM Ice Arena—scheduled for opening on September 21, 2020

  • Wear a face covering over the mouth and nose at all times, including while exercising. A face shield without a mask and gator mask are not be permitted
  • The Ice Arena Classroom can hold 12 people
  • The Alumni Reception Center can hold 37 people
  • The Ice Sheet can hold 50 people
  • Ice Arena Locker Rooms will not be open at this time
  • Ice Arena will be open for public skate and team use
  • Users will be required to check-in and out of the USM Ice Arena for use
  • Foot traffic will be marked appropriately for social distancing

As Costello re-opens, please know that these plans have been put in place to help keep us all as safe as possible. Please be patient with us and each other as we all navigate through these challenging times. We will all need to do our part for the health and safety of our community. The most important thing we can do is wear face coverings while on campus as directed.

We look forward to seeing you all soon!

Sullivan Gym Complex

Facility Access
Access to the facility will be limited to current faculty, staff and students. At this point, we will not be opening the Sullivan Complex to OLLI students, community members or families of faculty and staff.

For the latest information on hours of operation, please see the Sullivan Gym Complex website

8 a.m. to 5 p.m., Mondays, Wednesdays and Fridays
9 a.m. to 5 p.m., Tuesdays and Thursdays

As you may expect, due to the pandemic, things here at Sullivan will be very different, but we have worked hard to set up the facility keeping in mind, first and foremost, the health and safety of our USM employees and students and our Sullivan staff. The changes we have made are in line with the UMaine System, USM and state CDC guidelines. 

Below, you will find the changes you can expect when you visit the Sullivan Complex:

To gain access to and use the Sullivan Complex, you:

  • Must have a USM ID to enter. No exceptions.
  • Must wear a face covering over the mouth and nose at all times, including while exercising. A face shield without a mask will not be permitted. No exceptions.
  • Must answer NO to the following questions:

    Have You Tested Positive For Covid-19 In The Last 14 Days?
    Have You Traveled From Out Of State Or Overseas In The Last 14 Days?
    Have You Been In Contact With Anyone Who Has Tested Positive Or Is Having Symptoms Of Covid-19 In The Past 14 Days?
    Are You Experiencing Any of The Following Symptoms?

    Cough, Fever, Headache, Shortness of Breath, Chills, Fatigue, Muscle and/or Body Aches, Confusion, Loss of Hearing or Taste

  • Access will not be permitted to anyone answering YES to any of the questions above.

Exercise Area

We have set up the main gym as our exercise area. Inside you will find:

  • Court A: Cardio Equipment
  • Court B: Walking track
  • Court C: Academic class area

Once inside the gym, the following safety measures and protocols will be in place:

  • Only 25 people at a time will be allowed into the gym. You may not wait in the lobby or inside the doors if there is no space when you arrive.
  • All cardio equipment is spaced 14 feet apart.
  • Patrons will be asked to maintain 6ft social distancing and 14 ft. if exercising intensely.
  • Exercise equipment must be wiped down before and after use.
  • High touch surfaces will be disinfected every one to two hours.
  • The “track” is for walking only. No jogging or running.
  • Patrons must receive permission to enter the offices of professional staff.
  • Come dressed to exercise and bring your own water as no bags of any kind will be allowed in the gym, and the water fountains are turned off for safety.

    We will have one-way traffic flow once inside:
  • DOWN to bathrooms on the Women’s locker room side.
  • UP from bathrooms on the Men’s locker room side.
  • Entry into the gym to right of check-in desk, exit at far end of gym.
  • One way on the track.
  • We will have signage to help direct the flow of people.

At this time, the Body Shop, Fitness Center, racquetball and squash courts, and Multi-purpose room will be closed.

  • No outside groups, clubs, etc. will be allowed to use the facility.
  • The locker rooms, saunas, showers will not be available for use. Bathrooms will be open.
  • No exercise equipment — mats, dumbbells, barbells, medicine balls, etc. — will be available.

As Sullivan reopens, please know that these plans have been put in place to help keep us all as safe as possible. Please be patient with us and each other as we all navigate through these challenging times! We will all need to do our part for the health of our community. The most important thing we can all do is wear face coverings while on campus as directed.

We look forward to seeing you all back!
Sullivan Staff

Learn more about USM Athletics

Campus Facilities

Updated July 1, 2020

When will USM be open to booking outside groups?

  • While USM's prime focus is getting out students back for fall, we are working at opening campus for public meetings and events. We hope to have answers by July 15.


Learn more about Conference Services

USM's Libraries will be open only for current UMS students, faculty, and staff (UMS ID required).

The information below is intended for currently enrolled students.

Updated January 22, 2021

Spring Semester 2021

USM Libraries Open for Online Librarian Chat Services

Monday-Thursday 9:00am-8:00pm

Friday 9:00am-6:00pm

Saturday 10:00am – 6:00pm

Sunday 12:00pm – 8:00pm


Glickman & Gorham Library open physically 

Monday, January 25, 2021 - Friday, May 7, 2021

Monday-Thursday 10:00am - 8:00pm 

Friday 10:00am - 6:00pm (Portland) 

Closed (Gorham)

Saturday Closed (Portland)

12:00pm - 6:00pm (Gorham)

Sunday  2:00pm - 8:00pm

LAC Spring Semester

Monday, January 25, 2021 - Friday, May 7, 2021

Monday – Thursday 8:00am – 4:30pm

Friday Remote service 10:00am – 4:00pm

Saturday – Sunday Online service via Library website

Computer and printing available in the 2nd floor lobby all open building hours.  Writing support available online by appointment



Monday, February 15 Closed (President’s Day)

Wednesday, March 24 March mini-break, No Classes (Libraries remain open)

Monday, April 19 Patriot’s Day (USM Classes, Libraries open, reduced staff)

Sat/Sun, May 8-9 Closed (Commencement May 8)

Franco American Collection

Hours by appointment only - Tuesdays and Thursdays, 10:00am - 3:00pm

Special Collections

USM/UMS Visitors (By Appointment Only)

Osher Map Library


USM/UMS Visitors (Drop In Welcome; Classes by Appointment Only):


Sunday and Monday: Closed

Tuesday: 10am-4pm

Wednesday: 10am-4pm

Thursday: 10am-4pm

Friday: 10am-4pm

Note: We can/will make exceptions to open hours for University Course Visits, e.g. we will welcome class visits on Mondays, or in the evening, etc..


Public Visitors (By Appointment Only):


Gallery (Timed Tickets):

Thursdays: 10:30am, 12pm, 1:30pm, 3pm

Fridays: 10:30am,12pm, 1:30pm, 3pm

Saturdays: 10:15am, 11:30am, 12:45pm, 2pm  


Research Visits:

Thursdays: 11:30am-1:30pm (2 researcher slots) and 2pm-4pm (2 researcher slots)

Fridays: 11:30am-1:30pm (2 researcher slots) and 2pm-4pm (2 researcher slots)

Saturdays: 10:15am-12:15pm (2 researcher slots) and 12:30pm-2:30pm (2 researcher slots)


Visit the Library site

Are all three campus Libraries open?

  • Our buildings will be open only for current UMS students, faculty, and staff (UMS ID required). Face coverings and proper physical distancing are required in all libraries. Library building hours are available here.
  • We continue to offer robust online services

Do I need my USM or UMS ID to enter the library?

  • Yes. Please have your ID ready when you enter the building. We will be scanning UMS ID Cards. Visit the USM Card Services website if you do not have a card.

Do I have to wear a face-covering in the library?

  • Yes, everyone is required to wear face coverings at all times while on the USM campuses and inside USM buildings, including in the libraries.

Can I get help using Library resources and with my research?

How can I get books? Do you have contactless pick up or can they be mailed to me? 

  • Yes! We are offering contactless pickup and mailing services for books from the USM collection and the UMS System Libraries, including the University of Maine. These services are available to all current USM faculty, students, and staff. Email for further information.  

Step by Step Guide to Curbside Ordering and Pick-Up

  1. Search URSUS or MaineCat. You may request items with the status “available.” Select “available” titles you want from USM or from another campus or library.
  2. Click on the “Request” button near the top of the page. Enter your name, library barcode, and delivery location (Portland, Gorham, LAC).
  3. Once we have received the items, we will check them out, bag them, and email you with instructions on how to pick them up. Please wait for these instructions.
  4. We are also happy to mail items to you. Please email for further information. 

Are you offering Interlibrary Loan, scan and deliver services to faculty, students and staff?

Do you have textbooks on reserve? Do you have electronic textbooks available?

  • Yes! We have scanned chapters for a variety of textbooks and electronic textbooks available. Students, you can search for course reserves on Ares. If you do not see the materials you need on Ares, please email and provide the course name, number, instructor, and the book chapters/pages you need. 
  • We urge Faculty to request textbooks and required readings be placed on e-reserves. The Library will scan materials within the parameters of Copyright Fair Use for your reserves. You can also share your syllabus with the library.  Contact
  • Please note: Due to current quarantine guidelines for print materials, we are not offering physical check out of the textbooks at this time. 

I’m a new faculty member and need library assistance. Who do I contact?

Can I find study space in the Library?  

  • Yes, the library is open for studying. Seating areas have been modified to maintain social distance. You will need to wear your face covering the entire time you are in the building. Staircases offer one way access. Please observe signs and protocols throughout the building. Please wipe down the area upon leaving. 
  • The Libraries on all three campuses have a variety of spaces for you to study while maintaining appropriate social distance. For quiet study, we recommend the Glickman Library 7th floor Great Reading Room on the Portland Campus, the 2nd floor of the Gorham Library, and a variety of study carrels/tables in the Lewiston-Auburn Campus Library. 

Are there spaces where I can take my online class via Zoom? 

  • A list of Zoom Lounge locations at USM can be found here. This list is updated and maintained on the Dean of Students website.  

Can I still come to the library to use the student computers and printers? 

  • Yes, current UMS students, faculty, and staff may visit our libraries and use computers and printers. You will be required to present UMS ID upon entering the library, wear a face covering at all times, practice social distance, and wipe down the area upon leaving. 

Are the Libraries open to the general public?

  • No, we are not open to the general public. We are only open to current USM/UMS students, faculty, and staff.

Are there Guidelines for using the Libraries in person?

  • Our guidelines are university-wide guidelines. Face coverings are required at all times. Social distance measures should be practiced at all times. We will have floor decals at service desks and arrows to direct people throughout the building. We request you wipe down the area you used upon leaving. 

Will there be a maximum number of people allowed in the library at one time?

  • We will be guided by CDC, State of Maine, and USM guidelines. Bathrooms, elevators, classrooms, and meeting spaces will have occupancy limits posted. 

Have you reduced the seating capacity in the Libraries?

  • Yes, we have changed seating arrangements, reduced chairs at tables and in spaces as necessary to create appropriate physical distance. 

Can I reserve a group study room?

  • Not at this time. Due to the pandemic, our group study rooms will remain closed. Some spaces have been repurposed as storage spaces or spaces where a library staff member may remove a face covering to eat a meal. 

Is the library accepting purchase requests for print and e-books from faculty?

What safety and cleanliness measures are in place in the library?

  • We have a quarantine period set for the intake and processing of materials. Staff will be following UMS and CDC safety guidelines and the buildings will be cleaned by Facilities Management based on their protocols. Facilities Management will be cleaning classroom and meeting spaces, bathrooms, and office spaces regularly. Hand sanitizer and wipes will be available when entering our buildings and in several locations.Face coverings are required in all areas. 

I cannot travel domestically or internationally to work with the research materials that I need at another archive or library. Is there anything the library can do to help?

  • InterLibrary Loan service can obtain electronic or print materials from many libraries around the country/world. Library staff are happy to help you identify access to other collections as you need.
    Email InterLibrary Loan

Is the IT computer lab open for student use in Glickman?

  • The Glickman 3rd floor computer lab is open when the Glickman Library is open. 

Is the IT Help Desk open in Glickman?

Will the elevators be available in Glickman?

  • Yes, the elevators will be available at a much-reduced capacity. The two elevators in Glickman will allow two people per elevator at a time. No talking and no cell phones will be allowed in the elevators. The one-way stairwells will need to be used regularly if you are in the Glickman Library. 

Are the University Events Room and other event spaces in the library available?

  • There are no events on campus. Event spaces in the Glickman Library will be used as classroom spaces to allow for physical distancing. Please note there will be elevator capacity limits of 2 people per elevator (no talking, no cell phones), which means access to get to the 7th floor, as an example, will require using the stairs for most people.

Will food and drink be allowed in the Libraries?

  • Lewiston-Auburn Campus Library allows beverages only (face covering back in place immediately). Any food should be enjoyed outside the library. 
  • Gorham and Portland Libraries allow beverages and light snacks only (piece of fruit, cereal bar, etc.), with face covering back in place immediately. We recommend the use of the 1st floor Atrium and the 5th floor Cafe in the Glickman Library. 
  • Meals need to be enjoyed elsewhere. Takeout food deliveries will be refused and turned away. 

When will the Starbucks Cafe in the Glickman Library re-open?

  • The 1st floor Sodexo Starbucks Cafe in the Glickman Library will remain closed.

Visit the Library site

Email with any questions.

Updated July 24, 2020

        Is the Osher Map Library open this summer?

  • We are fully open remotely this summer with electronic resources and services. In-person visits will resume for the campus community and general public (by appointment) when the Glickman Family Library reopens for the start of the fall semester on 8/31/2020. If you have any reference questions or image needs, please call: 207-780-4850, or email:

    Is the Osher Map Library currently open to the USM Community?

  • We are fully open remotely this summer with electronic resources and services. In-person visits will resume for students, faculty, and staff when the Glickman Family Library reopens for the start of the fall semester on 8/31/2020

    How can I access your collections while you are physically closed or when hours are limited?

  • Over 75,000 items from our collections are fully digitized and searchable online at the Osher Map Library website. If you have any reference questions or image needs, please call: 207-780-4850, or email:

    Will the Osher Map Library be open to the public during the fall semester?

  • Yes. We will be open to the public, by appointment only, beginning Thursday, September 10, 2020. During the fall semester, we will be open to the public on Thursdays, Fridays, and Saturdays for gallery visits (timed appointments, no more than six people per appointment time) and collection research appointments (four appointments per day). We will share the links to our new appointment reservation system in August. 

    Do I need to make an appointment to visit?

  • Yes, if you are a member of the general public, you will need to make an appointment to visit. USM faculty, staff, and students will not need to make an appointment for individual visits, but will, as usual, need to make an appointment for class visits.

    Can I check out a book from your reference collection?

  • Yes. Books in our reference collection can be requested via USM Libraries (URSUS). As of July 20, 2020, curbside pick-up is now available at USM’s Glickman Family Library for USM and UMS faculty, staff, and students. 

    Can USM students visit the OML to do research for classes?

  • Once the Glickman Family Library opens to the USM Community on 8/31/2020, students, faculty and staff may resume individual research and gallery visits in the OML collections, providing they show their USM ID.

    Can USM faculty bring students into the OML for class visits?

  • Yes, we will welcome USM class visits in person and online (synchronous and asynchronous) during the fall semester. In order to comply with social distancing guidelines, class visits will be limited to 10 students per visit (if you have a larger class, we can split the group in half). Please email our Executive Director, Libby Bischof to schedule a virtual or in-person class visit for fall 2020. 

    Are you currently accepting digitization projects/requests from external organizations?

  • Yes. We will restart digitization services for external organizations in July 2020. Please email with any questions.

    Will you be offering in-person work-study employment opportunities for fall 2020?

  • Yes, we will have limited in-person work-study opportunities (socially distanced) for the fall semester. When available, job opportunities will be posted on relevant USM employment websites.

    Will you be offering remote work-study employment in fall 2020?

  • Yes, we will continue to have limited remote work-study opportunities for the fall semester.

    Are you hosting any in-person events (gallery openings, lectures, etc.) this summer and fall?

  • No, our summer and fall 2020 programming will take place virtually, via online Webinars. Stay tuned for our program schedule.

    Are you hosting K-12 onsite Field Trips at the Osher Map Library and Smith Center for Cartographic Education for 2020-2021?

  • No, all K-12 field trips and class visits will take place online (both synchronous and asynchronous) in 2020-2021. Please contact our K-12 Education Outreach Coordinator, for more information.

    Can I book a meeting in the Cohen Center?

  • No. For fall 2020, while USM campuses are closed to the public (except by appointment), the Cohen Center will be used primarily for USM class visits. We will not be hosting internal or external face-to-face meetings in Glickman 103 (Cohen Center).

Visit the Osher Map Library site

Community Engagement and Partnerships

Updated July 1, 2020

Will the expectation be to still have face-to-face meetings with students if there is already a system in place for alternative methods such as Zoom, text, phone, and email?

  • Whenever possible, face-to-face meetings can still occur, but students and staff can adjust as needed.

How do incoming JMG students meet the JMG Specialist on campus?


Updated July 1, 2020

I'd like to connect with the University to offer opportunities for students to volunteer or engage in service-learning at my organization. Whom should I contact?

  • We are engaging our students with many opportunities for volunteering and service-learning at this time, and we would love to work with you to connect our students with you organization. Please visit the Service Learning and Volunteering site to learn more.

Updated July 1, 2020

I am interested in recruiting USM students, but I cannot visit campus. How can I connect with USM to make my job and internship opportunities available to students?

  • Please contact us at We have a variety of ways for you to engage with our students remotely.

Can my company host USM interns for in-person work in the fall?

  • If your company policy allows for in-person work, you may host USM interns for on-site work.


 Visit the Career & Employment Hub site

Early College, Lifelong Learning & Professional Development

Updated July 1, 2020

Will USM provide access to an LMS for my concurrent enrollment course in the event that our school district decides to move classes online?

  • Each section of a course is assigned a course "shell" in USM's LMS, Brightspace, so the "real estate" is available. However, your USM-assigned faculty liaison must make you a co-administrator of that shell. In order for them to do so, you must have completed the Person of Interest process that assigns you a email address. It is only through the use of your address that you and your students will be able to enter Brightspace.

How do my students activate their email addresses?

  • If they did not set up their address at the start of the semester via instructions sent to the email address they provided during registration, they must contact Jamie Austin in the Office of Registration and Scheduling Services to reset their access.

How should I grade student performance in my concurrent enrollment course if my district converts to a Pass/Fail grading system in Fall 2020?

  • If at all possible, USM encourages all concurrent enrollment instructors to give their students a letter grade. If you feel you have covered enough material and have enough information about student performance to assign a letter grade for their work, you may report a letter grade to USM, even if a Pass/Fail grade is reflected on the students' high school transcripts. If for whatever reason you cannot assign letter grades to student performances in your concurrent enrollment course, please let us know as soon as possible. We must emphasize that this guidance is ONLY applicable in the event that your high school institutes a Pass/Fail grading system in Fall 2020 due to a coronavirus-related shutdown.

Where can I find materials to help me orient myself and my students to using Brightspace?

  • Please access a website maintained by Brightspace that contains tours, a manual, and other documentation that will assist you and your students in navigating and utilizing Brightspace. Please note that you must be logged in to your account in order to enter Brightspace and some of the training materials as well. 

Do I need to change my syllabus and/or file a new syllabus with the Office of Educational Partnerships to reflect a change to online delivery?

  • No, you do not need to file a new syllabus with the OEP. It's a good idea, though, to amend the syllabus you have shared with your students so that they have the same kind of map to follow that they were using for in-person delivery of the course. Please be sure to maintain contact with your assigned faculty liaison so they are aware of any major changes to your course, and so they may assist you in navigating the shift to online delivery.


Learn more about our Early College Programs

Updated July 1, 2020

Will OLLI classes be offered on the USM campus in fall 2020?

  • No, all OLLI classes and activities will be delivered online in fall 2020.

Is the OLLI office open?

  • No, the OLLI office in the Wishcamper Center is closed, but all staff are working remotely.

How can I learn more about OLLI?

How can I take classes at other senior colleges?


Visit the OLLI site

Updated July 1, 2020

Will you be running in-person Professional Development classes on campus this fall or will workshops be online?

  • This fall, all of our professional development workshops will be instructor-led and held live online through Zoom.


Learn more about our Professional Development Programs

Additional Questions

If you have questions about our Fall 2020 plan to return to campus, please contact Alexander Porteous, USM’s Chief Operating Officer and COVID-19 Ombudsperson.

Do you need to contact someone at the University? Browse our Directories.



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