Office of Research Integrity and Outreach

Snap Survey Software

USM SNAP Work Flow

  • Snap Help:
  • Student computer labs with Snap:
    • Glickman Library Room 223 computer lab
      Note: during library renovations, the lab computers in that room will be moving into the CTEL area on the 5th floor
    • Muskie Institute, Wishcamper Room 128 computer lab
  • NOTE: SNAP software does not work on Mac computers; SNAP server is Mac friendly

USM licenses with Snap web survey software to offer USM affiliated researcher an online survey tool. The Snap survey tool is hosted locally on USM servers. Snap surveys can include images, multimedia and a range of different visual questions (controls) such as slider bars and image maps. Other features include:

  • Snap supports all languages. Questionnaires and reports are formatted automatically for languages read from right to left. They have a translation service available.
  • Routing, piping, randomization, text substitution, save and resume features.
  • The option to include star rating questions and calendars to your survey.
  • Respondent management tools include automated invitations and reminders, quota controls, triggered alerts and pre-seeding from a database.
  • Snap offers analytical tools and real-time reporting.
  • Snap can handle multi-mode surveys - run surveys in any combination of formats including web, paper, PDA and phone.

For more information about Snap please go to their website,, or watch the introductory video on you tube:

SNAP Support Hub

SNAP 11 Help Search

Sample Surveys

VIDEO: Introduction to online surveys

TUTORIAL: ‘Conditionally Ask’ Question Routing tutorial

TUTORAIL: SNAP Email Invites and Email Reminders

WEBINAR: Hints and Tips for Creating Better Questionnaires

WORKSHEET: Send automated email notifications every time a specific reply is given

WORKSHEET: Managing respondents for survey invitations

WORKSHEET: Question routing: Show grid items only for categories selected in an earlier question

WORKSHEET: Analysing several variables in a single table

WORKSHEET: Using filters to identify a subset of respondents

WORKSHEET: Show rating scale responses as a percent positive bar chart

BLOG POST: 6 Tips to Generate Better Quality Data with Shorter Questionnaires