Office of Public Affairs

Best-selling author Mark Crowley delivers message of compassionate leadership to USM summit

Mark C. Crowley, the author of the best-selling book, “Lead from the Heart,” talked about managers, their workers and the need for greater compassion Aug. 28th at USM’s Leadership Summit.

Too many workers muddle through jobs that they dislike while working for bosses who try motivate them with fear, Crowley said. And pay, while important, is secondary to earned praise from a boss and encouragement to learn and grow.

“One of the reasons people feel deeply, deeply unhappy in their jobs is because managers fail to acknowledge and recognize them,” Crowley said.

People work harder when they respect their employer, when managers act in ways that are trustworthy and empowering and when the job includes a variety of activities, Crowley said.

He saw it in his own workers.

Twice, Crowley held national-level responsibilities for large companies. Most recently, he served as senior vice president-national sales manager for investment products at one of America’s largest financial institutions, where he was named “Leader of the Year.”

Today, he travels the country as a speaker and leadership coach.

More than 300 people attended the Portland Campus event, which began with introductions by USM President Glenn Cummings.

“There is a growing body of intellectual and academic evidence that it matters on a whole bunch of levels whether you treat someone kindly, compassionately and authentically show caring,” Cummings said.