University Health and Counseling Services

Counseling FAQ's

Where are the counseling offices located?

  • 105 Payson Smith in Portland
  • 156 Upton Hall in Gorham
  • LAC location TBA

What hours are the counseling offices open?
We are open from 8am to 4:30pm Monday, Wednesday, Thursday, and Friday and 12pm to 4:30pm on Tuesday during the Fall and Spring Semesters. We offer limited services during the summer sessions and academic breaks. Emergency consultation is offered after hours, however this is not a hotline. If you need to have an in-depth conversation with a counselor after hours you can call the local HELP line at either 774-HELP or 1-888-568-1112.

Is counseling confidential?
Yes. Counseling is confidential with the exceptions that follow: if there is indication of harm to self or other; if there is indication of abuse to a child or an incapacitated elder; or if the court subpoenas the record

Can I be seen for telemental health counseling if I live out of state?

We are unable to service people living outside of Maine.

How do I make an appointment?
Call 780-4050 and our administrative staff will schedule you with a counselor as soon as there is an appointment available

How long will I have to wait for an appointment?
Appointments will be scheduled as soon as there is an opening. At our busy times students may have to wait for up to three weeks for an initial appointment. If there is an emergency, our associates will see to it that an appointment is scheduled that same day

Who will my counselor be?
Counseling services is staffed by psychologists, license clinicians, licensed social workers, and several doctoral or master’s level interns. You will be scheduled with the first person who has an available appointment unless you request to see someone of a certain gender, a person of color, a specific staff person, or an intern.

What if I don’t feel like my counselor is a good fit for me?
You can transfer to another counselor.

Is there an LGBTQ+ counselor on staff?
All staff are Safe Zone trained.

Am I eligible for couples counseling even if my partner is not a student at USM?

Do you offer group counseling?

Yes, every fall we annouce what groups we will be running for the school year.

Can counseling services provide me with medication?
No, but we can facilitate a referral to an appropriate provider.

Do you write letters of support for Emotional Support Animals?

We do not write letters of support for ESAs. Please see the Disability Service Center policy for ESAs here.

Is counseling included in tuition/fees?

Counseling is not included in tuition/fees, however we do accept a number of insurances and offer a pay scale for those without insurance. We do not want finances to be a barrier to our services.

What insurances do you accept?

We are currently accepting Harvard Pilgrim, Cigna, Anthem, Aetna, Community Health Options, and MaineCare. We recommended that you contact your insurance to find out about any deductibles or expected copays.

What is your contact information?

You can call the office at 207-780-4050 or email We ask that you please call to make an appointment.