Telecommunications

Resident Student Services

Basic Phone Service
Campus Operator/Switchboard
Fax Machine
Harassing Phone Calls

Resident Phone Line
Repair Line (207) 780-4029
  TTY Phone (207) 780-5646

Basic Telephone Service

Resident students may request basic phone service in their dorm room by printing out the Resident Phone Line Request Form. With this service you can call local, collect, and toll free numbers. For directory assistance and long distance calls, a calling card is required. The student must provide their own telephone and is responsible for the maintenance of their phone.

Complete and either fax or mail to:

Telecommunications
4 Payson Smith Hall, PO Box 9300, Portland, ME 04104-9300
Fax (207) 780-4933

 

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Campus Operator/Switchboard

The campus operator answers USM's main telephone number (780-4141), and the 800 line (800-800-4876 / 800-800-4USM) for the Portland and Gorham campuses. To reach the campus operator just dial 0 or 4141 on campus. Switchboard hours are 8 a.m. to 4:30 p.m. Monday through Friday.

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Fax Machine - General Use

The general fax (780-4933) for USM is located in the Telecommunications Department in 4 Payson Smith Hall. Staff, faculty and students are able to send local fax transmissions and receive incoming fax documents during regular office hours, Monday through Friday 8 a.m. to 4:30 p.m.

For students seeking to send a long distance fax, the Campus Bookstore offers this service.

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Harassing Phone Calls

Nuisance calls usually are random made calls from strangers or acquaintances.

  • You are in control of your telephone, not the caller. Do not talk with anyone unless you want to.
  • If the caller asks, "Who is this?" do not give them your name. Instead ask, "What number did you call?" or "With whom did you want to speak?" Do not give your name or address.
  • If the caller remains silent or becomes abusive, HANG UP!
  • If you continue to receive harassing or obscene phone calls, record the date and time of the call and report the incident to the USM Police/ Public Safety. Dial 780- 5211 or 5211 from any on campus phone. Their offices are located at 28 Husky Dr.  in Gorham and the Sullivan Gymnasium in Portland. Fill out a report and continue to keep track of any future harassing calls. The USM Police Department will then follow up with Telecommunications to determine the course of action to be taken.

Remember, the best way to halt a harassing call is to HANG UP!

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Phone Repair/Troubles (207) 780-4029

If you experience trouble dialing out, receiving calls or voice mail password problems, call the USM Help Desk @ 780-4029. Report your room number, telephone number and a brief description of the problem.

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TTY Phone (207) 780-5646

A TTY (device used for communicating with hearing impaired people) is located in 4 Payson Smith Hall in the Telecommunications Department. This terminal is available for use to the entire University community for incoming and outgoing text calls.

Work Orders (RT)

Log in to Request Tracker (RT) for all work orders including, but not limited to, moving/installing phone and computer lines, installing new jacks (phone and/or data), ordering headsets, adding voice mail, making changes to menus, ordering handset/base cards and upgrading phones.

Login to RT

Phone Charges