Louie Coyle
Grants and Contracts Desktop Services Technician
Louie likes bikes, books, computers, and music. He is currently pursuing a BS in Computer Science at the University of Southern Maine.
Expertise
- Installs and updates assigned computer and network software and hardware
- Prepares, responds to and monitors the progress of work orders
- Builds and modifies University website(s)
- Troubleshoots, resolves, and/or refers technical, network, and/or transmission problems with computers, printers, phones, software, scanners, and/or related equipment as assigned
- Researches, tests, and recommends new technology; purchases hardware and software as necessary
- Develops and presents technical training
- Performs administrative tasks related to IT operations including maintaining user profiles, managing department websites, and/or performing related duties
- Assists with the development and implementation of computer systems policies and procedures
- Prepares a variety of reports, outputs, and/or related records
- Prioritizes and assigns work to assigned staff; monitors the performance of assigned staff, and trains staff on work methods and procedures