Telecommunications, located in room 4 Payson Smith Hall on the Portland campus, provides a variety of telephone services to all residence hall students, staff and faculty. You may also obtain the USM Card; the official University of Southern Maine identification card, at the Telecommunications Office. 

REPORT telephone troubles, outages or service problems to the University Technology Service Center at Ext. 4029. The UTSC will create a ticket and send it to Telecommunications. After hours, please leave your name and phone number, location (building and room number) and a brief description of the problem.

If requesting department long distance authorization codes, cellular phones service,  please print and complete the relevant form and fax/mail to our department. All forms are listed on our form page.

For NEW telephone services, or telephone technical services, telephone upgrades/accessories, and data installations & activations,  please use our on-line Work Order RT form located on our Forms Page.

Update employee and department landline information by using our online Switchboard/Information Line Phone Update Form, which can be submitted electronically from our Forms Page.

To review all Long Distance phone call detail previously found in Web Billing please use the Quick Link, Avotus ICM-Long Distance phone detail. Use your MaineStreet Login and Password to access. To be made manager of your department's long distance calls please contact Telecom.

Work Orders (RT)

Log in to UTSC (University Technology Service Center) Request Tracker (RT) for all work orders including, but not limited to, moving/installing phone and computer lines, installing new jacks (phone and/or data), ordering headsets, adding voice mail, making changes to menus, ordering handset/base cards and upgrading phones.

Once you have logged into RT, please make sure to include your chartfield combination and a detailed request for services in the "Describe the issue below" box.

Login to RT

Phone Charges