Here are out most frequently asked questions. If you don’t find the answer you are looking for, please contact us.

105 Payson Smith in Portland

156 Upton Hall in Gorham

LAC location TBA

We are open from 8:00am to 4:30pm Monday, Wednesday, Thursday, and Friday and 1:00pm to 4:30pm on Tuesday during the Fall and Spring Semesters. We offer limited services during the summer sessions and academic breaks. Emergency consultation is offered after hours, however this is not a hotline. If you need to have an in-depth conversation with a counselor after hours you can call the local HELP line at either 774-HELP or 1-888-568-1112.

Yes. Counseling is confidential with the exceptions that follow: if there is indication of harm to self or other; if there is indication of abuse to a child or an incapacitated elder; or if the court subpoenas records.

We are unable to service people living outside of Maine.

Call 207-780-4050 and our administrative staff will schedule you with a counselor as soon as there is an appointment available.

Appointments will be scheduled as soon as there is an opening. At our busy times students may have to wait for up to three weeks for an initial appointment. If there is an emergency, our associates will see to it that an appointment is scheduled that same day.

Counseling Services is staffed by psychologists, licensed clinicians, and several doctoral or master’s level interns. You will be scheduled with the first person who has an available appointment unless you request to see someone of a certain gender, a person of color, a specific staff person, or an intern.

You can transfer to another counselor.

All staff are Safe Zone trained.

Yes.

Yes, every fall we announce what groups we will be running for the school year.

No, but we can facilitate a referral to an appropriate provider.

We do not write letters of support for ESAs.

Counseling is not included in tuition/fees, however we do accept a number of insurances and offer a pay scale for those without insurance. We do not want finances to be a barrier to our services.

We are currently accepting Harvard Pilgrim, Cigna, Anthem, Aetna, Community Health Options, and MaineCare. We recommended that you contact your insurance to find out about any deductibles or expected copays.

You can call the office at 207-780-4050 or email counselingservices@maine.edu. We ask that you please call to make an appointment.