This section is here to answer possible questions you may have about the University Store. Our business hours are usually 9 am-4:30pm, Monday-Friday. If you have a question that is not listed under this FAQ please contact us at 207-780-4070.
General and Giftware FAQ
This section covers shopping at the University Store online, payment methods, and our return policy. It also covers where you can find more information regarding textbooks and graduation.
Yes, we have merchandise available online. Not every item we have for sale is available online, so please feel free to stop by our shop as well.
We are anticipating launching a new eCommerce platform by the end of 2026, updates to our current website are limited to critical needs as we focus on building out the new site. In the meantime, if you would like to order products not on our website please contact us at universitystore@maine.edu.
Most items will ship within two to three business days. You will receive an automated email letting you know your order has been processed and is ready for shipment. We ship primarily UPS Ground and an emailed tracking number is provided with clothing and giftware orders.
Online orders can opt for campus pickup on the Portland and Gorham campuses to avoid shipping fees, including eCampus orders through our virtual bookstore.
- Portland Pickup: Glickman Library, Room 150
- Gorham Pickup: Gorham Library, Study Room 6
If there is an issue with your online order, please contact us at universitystore@maine.edu within two weeks of receiving your order to coordinate a replacement.
Some items are only available at specific times during the year. Our stock levels also depend on what the item is, and its availability from our vendors. Please contact us if you have any questions about a specific item at 207-780-4070.
We accept debit and credit cards with the exception of American Express. We cannot accept American Express in store or online. In store we also accept Contactless Payment (such as Apple Pay and Google Wallet), checks, cash, and Husky Bucks.
USM Departments can place orders using accounts. University Purchasing Cards are not allowed to be used at the University Store, with some exceptions.
We accept most returns within 30 days of purchase. Please have a receipt and all tags/packaging needs to be intact on the items purchased. Unless you are returning due to damaged or defective merchandise, returns must be in sellable condition.
If you bought clothing and it’s a sizing issue we will do an exchange, provided correct sizing is available.
Electronics and school supplies are not returnable unless there is a manufacturer defect.
Customer is responsible for cost of shipping online orders being returned for any reason beyond damaged or defective merchandise. Refunds for online orders will not be processed until returned item is received and deemed to be in sellable condition. Please contact us at universitystore@maine.edu to coordinate a web order return.
Items purchased in-person must be returned to the location they were purchased. The Husky Hideaway store is run in partnership with Sodexo and they manage the register. All questions regarding returns from Husky Hideaway should be directed to Sodexo staff.
To cancel an online order, please call our Online Ordering Department at 207-780-4070 and have the Billing Name and/or Order Number on-hand.
The University Store does not carry textbooks, however USM has a virtual online bookstore where you can order all your textbooks for your classes. For more information visit the Virtual Bookstore page for an in depth FAQ.
If you have any general questions regarding commencement please visit the Commencement page. To order regalia, diploma frames, and other related items please visit our Graduation page.