This section is here to answer any possible questions you may have about the University Store. Our business hours are usually 8 am-4:30pm, Monday-Friday. If you have a question that is not listed under this FAQ please contact us at 207-780-4070.

General and Giftware FAQ

This section covers shopping at the University Store online, payment methods, and our return policy. It also covers where you can find more information regarding textbooks and graduation.

Yes, we have merchandise available online at Not every item we have for sale is available online, so please feel free to stop by our shop as well.

Most items will ship between two-three business days. You will receive an automated email letting you know your order has been processed and is ready for shipment. We ship primarily UPS Ground and an emailed tracking number is provided with clothing and giftware orders.

Some items are only available at specific times during the year. Our stock levels also depend on what the item is, and its availability from our vendors. Please contact us if you have any questions about a specific item at 207-780-4070.

We accept debit and credit cards with the exception of American Express. We cannot accept American Express in store or online. We accept Apple pay and checks.

We accept most returns within 30 days of purchase. Please have a receipt and all tags need to be intact on the items purchased. If you bought clothing and it’s a sizing issue we will do exchanges as well. Electronics and school supplies are not returnable unless there is a manufacturer defect.

To cancel an online order, please call our Online Ordering Department at 207-780-4468 and have the Billing Name and/or Order Number on-hand.

The University Store does not carry textbooks, however USM has a virtual online bookstore where you can order all your textbooks for your classes. For more information visit the Virtual Bookstore page for an in depth FAQ.

If you have any general questions regarding commencement please visit the Commencement page with general information regarding your graduation. To order robes please visit our Graduation page.